Live Chat
Support
We offer fast, personalized chat support services that keep customers satisfied and loyal. With expert agents and a streamlined approach, we elevate your support, drive results, and reduce costs.
Why businesses choose our live chat support
24/7 live chat outsourcing
Instant chat responses
Multilingual support
Flexible approach to cooperation
QC and analytics always included
Cross-industry expertise
Projects of any complexity
Use Simply Chatbot or your preferred solution
Shared & dedicated teams of any size
Simply Contact, award-winning live chat outsourcing company
Our role is beyond simply providing agents. Improving operational efficiency and customer satisfaction matters even more. Our approach and experience across industries allow us to provide live chat outsourcing services so you can achieve just that—while seamlessly scaling for changing demand and maintaining cost-efficiency.
Chat support
Customer satisfaction (CSAT)
Quality assurance (QA)
Agents on board
Trusted by global leaders
Key aspects of our approach
24/7 availability
We provide round-the-clock outsourced chat support, so your customers always get instant and relevant assistance whenever they need it.
Transparent pricing
Our pricing model is clear and straightforward—no hidden fees or surprises, just honest partnership.
Built-in quality control
Each project goes with continuous quality checks to maintain consistency, accuracy, and the tone your brand is known for.
Real-time performance monitoring
Track performance through live dashboards and analytics that give you complete visibility and control.
Innovation through R&D
Our in-house R&D team develops and integrates AI-powered tools that respond to your specific needs.
Experienced chat professionals
Our trained customer support agents know how to keep conversations efficient and on-brand, so every chat turns into a positive experience.
Outsource your live chat support with a skilled team
Simply Contact benefits you not by cutting corners, but by managing processes efficiently. By streamlining processes, using AI, and maximizing agent productivity, we deliver high-quality managed live chat services so you can focus on core operations.
Simply Chatbot: built for live chat support demands
Our in-house R&D team developed an AI-powered chatbot that blends intelligent self-service with indispensable support from human agents.
Developed by our R&D team
Built and continuously improved in-house to ensure reliability and innovation.
Reduced workload
Automates common inquiries, decreasing ticket volume and freeing agents for complex tasks.
Seamless human handover
Instantly connects users to a live agent when needed, maintaining context and continuity.
Integrated ticketing
Creates and manages Jira tickets directly within the chat.
CRM connectivity
Checks order status and retrieves data from client systems in real time.
Cross-platform integration
Works across websites, messengers, and internal portals for consistent, efficient support.
Mastering key live chat support tools
A top live chat support outsourcing company must be skilled with the best tools out there, so in addition to our own chatbot, we work with existing solutions on the market.
Security & compliance
Focused training and team management
Agent training and development
- Continuous training on products, communication, and service quality.
- Native English-speaking trainers and industry experts are involved at every step.
- Access to an updated knowledge base and self-study materials.
- Soft skills development focused on empathy, clarity, and problem-solving.
Team motivation and performance management
- One Team Lead per 15 agents for hands-on guidance and support.
- Every outsourced live chat agent has clear goals and transparent performance tracking.
- Centralized knowledge base for consistent and accurate responses.
- Regular feedback and coaching to maintain speed, accuracy, and tone in live chat.
Results that speak
for themselves.
“AI call simulation lets agents experience real interactions from day one — practicing, making mistakes, and improving in a completely risk-free environment.”
“A dedicated 24/7 team that adapts perfectly to our workload and scales on demand — without a drop in quality.”
“Faster response times, lower support costs, and a significant improvement in customer satisfaction — all measurable within the first quarter.”
Industry expertise: what it means at Simply Contact
SaaS
We support software as a service vendors, engaging effectively with technologically sophisticated customers through live chat and other channels.
FinTech, Blockchain & Cryptocurrency
These dynamic sectors demand a BPO provider that understands trends and innovations, which Simply Contact is known for.
Travel & Airlines
For travelers, 24/7 outsourced live chat makes all the difference when it comes to receiving timely advice and assistance, whether flying or using other forms of transportation.
Legal
Companies in the legal sector outsource live chat support to agents with industry knowledge, offering accurate support through live chat.
Healthcare
Our agents are always available to support doctors and patients in resolving medical-related requests via live chat.
Logistics & Delivery
Our agents support the efficient operation of delivery systems, helping businesses meet deadlines and fulfill customer expectations.
E-commerce
This industry relies on live chat support outsourcing to provide valuable assistance to both customers and sellers, ensuring seamless transactions.
Media & Entertainment
These industries outsource live chat operators to ensure audiences get fast and professional assistance.
Our framework for project launch
Outsourcing your customer support with Simply Contact is focused on smooth onboarding, seamless integration, and a well-defined transparent process.
Creating an implementation group
Allocating a project manager
Developing a training program
Recruiting & hiring the agents
Training the managers and agents
Holding testing period & agent nesting
Executing standard operations
Security & compliance
PCI DSS
Simply Contact is PCI DSS certified, maintaining the highest level of security for all card transactions and protecting clients' sensitive data.
ISO 27001
An internationally recognised standard for managing information security, ensuring robust processes to safeguard sensitive information.
ISO 27701
The international standard for privacy information management (PIMS), with requirements mirroring GDPR compliance and protecting personal data.
HIPAA
HIPAA compliance ensures protection of sensitive health data for clients in healthcare, insurance, and health tech industries.
Get in touch with us today
We'll get back to you within one business day.
Frequently asked questions
Live chat support is a way for customers to contact a company immediately through a chat box on a website or app. On the other side is a customer support agent who answers questions and helps resolve issues without making the customer wait on hold.
By outsourcing live chat support, businesses achieve:
Faster responses. Customers don’t like waiting, and a dedicated team keeps replies quick.
More efficiency. Agents can juggle multiple chats at once, unlike phone lines that only handle one call at a time.
24/7 coverage. Outsourced teams in different time zones mean support is always on.
Less operational hassle. The provider takes care of hiring, training, and managing staff, freeing you up to focus on your business.
Better sales chances. Live chat lets you jump in at the right moment, answer questions, and turn interest into purchases.
Picking a partner isn’t just about price. Keep an eye on:
Reputation and flexibility. They should have good references and be able to tailor their approach to your needs.
Industry know-how. Agents who understand your business communicate more effectively.
Proactive engagement. The team should reach out when needed, not just wait for customers to start the chat.
Always-on availability. A team that works around the clock ensures no lead goes cold.
Yes. Companies run shifts so that someone is always online. Customers get help whenever they need it, even outside normal business hours, just like having a virtual receptionist.
Live chat turns interest into action. Agents can answer questions right away, solve concerns, and guide people through checkout. Even a small nudge, like a proactive chat pop-up, can stop someone from leaving your site and turn them into a customer.
Absolutely. Our live chat integrates with your existing CRM so agents can see past interactions, track every conversation, and give customers personalized support. Everything stays connected across all touchpoints.
Ready to see results like these?
Tell us about your support challenges and we'll put together a tailored proposal within 48 hours.
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