Live chat customer support provides your website visitors with quick and efficient way to get answers to their questions. We help increase your conversion rates and elevate customer satisfaction.Get a quote
We provide a seamless and personalized solution to all customer inquiries, issues, and concerns, ensuring a smooth and satisfying customer experience.
Live chat support services are provided in more than 18 languages which makes them a perfect fit for multilingual sites.
Onboarding of this technology enables to facilitate the support process and cut down on cost while maintaining a high level of customer satisfaction.
Our long-time experience in the field and an extensive team of competent agents guarantee significant value your business will get by hiring us for outsourcing live chat support.
Quality Assurance (QA)
Years of experience
Customer satisfaction (CSAT)
Agents on board
Our team has extensive expertise in catering to software as a service vendors and excels at engaging with technologically sophisticated customers.
We make it a point to keep abreast of these innovative IT domains.
People traveling by plane or other kinds of transport can count on the timely advice and assistance of the outsourced live chat.
The intricacies of this realm are an open book for our qualified agents with the competence to provide law-related consultations.
In the post-COVID world, health is a top concern, so our agents will be there to help doctors and patients solve their problems.
Our agents ensure the non-stop functioning of the delivery system on whose efficiency the economy crucially depends.
This industry has been gathering remarkable momentum lately, and we do our best to oblige both online shoppers and sellers.
In our digitally-driven society, these domains are all the rage, so we help their stakeholders work smoothly and efficiently.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.Get in touch
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
Implement guidelines for quality processes to improve efficiency and performance
Regularly assess customer feedback to identify areas for improvement
Conduct quality checks and review results with supervisors, coaches, and project managers
Provide necessary training to address any skill or knowledge gaps
Offer superior help desk support to support customer acquisition for companies in the legal sector and other industries
Customize communication style to fit clients' brand identity
Get fast answers to any remaining questions
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