Outsource Live Chat Support

We offer fast, personalized chat support services that keep customers satisfied and loyal. With expert agents and a streamlined approach, we elevate your support, drive results, and reduce costs.

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Simply Contact

Award-winning live chat support services

Certified for data security: PCI DSS, ISO 27001, ISO 27701, GDPR, and HIPAA

24/7 live chat outsourcing

Instant chat responses

Multilingual support

Flexible approach to cooperation

QC and analytics always included

Cross-industry expertise

Projects of any complexity

Use Simply Chatbot or your preferred solution

Shared & dedicated teams of any size

Simply Contact, award-winning live chat outsourcing company

Our role is beyond simply providing agents. Improving operational efficiency and customer satisfaction matters even more. Our approach and experience across industries allow us to provide live chat outsourcing services so you can achieve just that—while seamlessly scaling for changing demand and maintaining cost-efficiency.

24/7

Chat support

>90%

Quality assurance (QA)

80%+

Customer satisfaction (CSAT)

700+

Agents on board

Trusted by

Key aspects of our approach

24/7 availability

We provide round-the-clock outsourced chat support, so your customers always get instant and relevant assistance whenever they need it.

Transparent pricing

Our pricing model is clear and straightforward—no hidden fees or surprises, just honest partnership.

Built-in quality control

Each project goes with continuous quality checks to maintain consistency, accuracy, and the tone your brand is known for.

Real-time performance monitoring

Track performance through live dashboards and analytics that give you complete visibility and control.

Innovation through R&D

Our in-house R&D team develops and integrates AI-powered tools that respond to your specific needs.

Experienced chat professionals

Our trained customer support agents know how to keep conversations efficient and on-brand, so every chat turns into a positive experience.

Outsource your live chat support with a skilled team

Simply Contact benefits you not by cutting corners, but by managing processes efficiently. By streamlining processes, using AI, and maximizing agent productivity, we deliver high-quality managed live chat services so you can focus on core operations.

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Simply Chatbot: built for live chat support demands

Our in-house R&D team developed an AI-powered chatbot that blends intelligent self-service with indispensable support from human agents.

Developed by our R&D team

Built and continuously improved in-house to ensure reliability and innovation.

Reduced workload

Automates common inquiries, decreasing ticket volume and freeing agents for complex tasks.

Seamless human handover

Instantly connects users to a live agent when needed, maintaining context and continuity.

Integrated ticketing

Creates and manages Jira tickets directly within the chat.

CRM connectivity

Checks order status and retrieves data from client systems in real time.

Cross-platform integration

Works across websites, messengers, and internal portals for consistent, efficient support.

Mastering key live chat support tools

A top live chat support outsourcing company must be skilled with the best tools out there, so in addition to our own chatbot, we work with existing solutions on the market.

Focused training and team management

Agent training and development
- Continuous training on products, communication, and service quality.
- Native English-speaking trainers and industry experts leading sessions.
- Access to an updated knowledge base and self-study materials.
- Soft skills development focused on empathy, clarity, and problem-solving.
Team motivation and performance management
- One Team Lead per 15 agents for hands-on guidance.
- Every outsourced live chat agent has clear goals and transparent performance tracking.
- Centralized knowledge base for consistent and accurate responses.
- Regular feedback and coaching to maintain speed, accuracy, and tone in live chat.

Success stories

Industry expertise: what it means at Simply Contact

SaaS

We support software as a service vendors, engaging effectively with technologically sophisticated customers through live chat and other channels.

FinTech, Blockchain & Cryptocurrency

These dynamic sectors demand a BPO provider that understands trends and innovations, which Simply Contact is known for.

Aviation & Travel

For travelers, 24/7 outsourced live chat makes all the difference when it comes to receiving timely advice and assistance, whether flying or using other forms of transportation.

Legal

Companies in the legal sector outsource live chat support to agents with industry knowledge, offering accurate support through live chat.

Healthcare

Our agents are always available to support doctors and patients in resolving medical-related requests via live chat.

Logistics & Delivery

Our agents support the efficient operation of delivery systems, helping businesses meet deadlines and fulfill customer expectations.

E-commerce

This industry relies on live chat support outsourcing to provide valuable assistance to both customers and sellers, ensuring seamless transactions.

Media & Entertainment

These industries outsource live chat operators to ensure audiences get fast and professional assistance.

Our framework for project launch

Outsourcing your customer support with Simply Contact is focused on smooth onboarding, seamless integration, and a well-defined transparent process.

Start
1week
2week
2-3week
4-5week

Creating an implementation group

Allocating a project manager

Developing a training program

Recruiting & hiring the agents

Training the managers and agents

Holding testing period & agent nesting

Executing standard operations

Creating an implementation group

Developing a training program

Training the managers and agents

Executing standard operations

Allocating a project manager

Recruiting & hiring the agents

Holding testing period & agent nesting

Security and compliance

PCI DSS

Simply Contact is certified under PCI DSS, which is proof that we follow the standard rules for securely processing credit and debit card payments. It helps protect customer payment data during every transaction.

ISO 27001

This certification confirms that Simply Contact has proper measures in place for managing and protecting sensitive information. It indicates our treatment of data security in our daily work as a priority.

ISO 27701 (PIMS)

We’re certified in ISO 27701, which has a primary focus on privacy. It enables us to handle personal data in a way that fully mirrors GDPR requirements and keeps information protected.

HIPAA

Simply Contact is a HIPAA-compliant contact center. HIPAA is the U.S. law that sets rules for handling personal health information. This is essential for clients in healthcare, insurance, and health tech.

Testimonials

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

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FAQ

What is live chat support?

Live chat support is a way for customers to contact a company immediately through a chat box on a website or app. On the other side is a customer support agent who answers questions and helps resolve issues without making the customer wait on hold.

Why do businesses outsource live chat support services?

By outsourcing live chat support, businesses achieve:

Faster responses. Customers don’t like waiting, and a dedicated team keeps replies quick.

More efficiency. Agents can juggle multiple chats at once, unlike phone lines that only handle one call at a time.

24/7 coverage. Outsourced teams in different time zones mean support is always on.

Less operational hassle. The provider takes care of hiring, training, and managing staff, freeing you up to focus on your business.

Better sales chances. Live chat lets you jump in at the right moment, answer questions, and turn interest into purchases.

What factors to consider when outsourcing a sales chat?

Picking a partner isn’t just about price. Keep an eye on:

Reputation and flexibility. They should have good references and be able to tailor their approach to your needs.

Industry know-how. Agents who understand your business communicate more effectively.

Proactive engagement. The team should reach out when needed, not just wait for customers to start the chat.

Always-on availability. A team that works around the clock ensures no lead goes cold.

Can a live chat company handle 24/7 customer service?

Yes. Companies run shifts so that someone is always online. Customers get help whenever they need it, even outside normal business hours, just like having a virtual receptionist.

How can live chat support services improve conversion rates?

Live chat turns interest into action. Agents can answer questions right away, solve concerns, and guide people through checkout. Even a small nudge, like a proactive chat pop-up, can stop someone from leaving your site and turn them into a customer.

Can your support integrate with our existing CRM systems?

Absolutely. Our live chat integrates with your existing CRM so agents can see past interactions, track every conversation, and give customers personalized support. Everything stays connected across all touchpoints.

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