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Live chat support: №1

Live Chat Support Outsourcing

Live chat customer support provides your website visitors with quick and efficient way to get answers to their questions. We help increase your conversion rates and elevate customer satisfaction.

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Simply Contact
Award-winning customer support outsourcing company.
We meet the highest
security standards in accordance
with PCI DSS, ISO 27001, and ISO 27701 (GDRP).

We Provide

Inbound Customer Support

We provide a seamless and personalized solution to all customer inquiries, issues, and concerns, ensuring a smooth and satisfying customer experience.

Multilingual Support

Live chat support services are provided in more than 18 languages which makes them a perfect fit for multilingual sites.

Chatbots Integration

Onboarding of this technology enables to facilitate the support process and cut down on cost while maintaining a high level of customer satisfaction.

Take the Benefits of Live Chat Support Services

Our long-time experience in the field and an extensive team of competent agents guarantee significant value your business will get by hiring us for outsourcing live chat support.

>90%

Quality Assurance (QA)

10+

Years of experience

80%+

Customer satisfaction (CSAT)

600+

Agents on board

Our Industry Expertise

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SaaS

Our team has extensive expertise in catering to software as a service vendors and excels at engaging with technologically sophisticated customers.

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Fintech, Blockchain & Cryptocurrency

We make it a point to keep abreast of these innovative IT domains.

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Aviation & Travel

People traveling by plane or other kinds of transport can count on the timely advice and assistance of the outsourced live chat.

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Legal

The intricacies of this realm are an open book for our qualified agents with the competence to provide law-related consultations.

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Healthcare

In the post-COVID world, health is a top concern, so our agents will be there to help doctors and patients solve their problems.

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Logistics & Delivery

Our agents ensure the non-stop functioning of the delivery system on whose efficiency the economy crucially depends.

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Ecommerce

This industry has been gathering remarkable momentum lately, and we do our best to oblige both online shoppers and sellers.

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Media & Entertainment

In our digitally-driven society, these domains are all the rage, so we help their stakeholders work smoothly and efficiently.

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Ready to outsource your live chat support to an experienced vendor?

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

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We got you fully covered

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Quality Assurance

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Recruitment

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Inhouse training center

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Regular reporting and analytics

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Uninterrupted operations

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IT setup and maintenance

We are trusted by

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We provide real results

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6000 calls handled per day

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Live chat support: №1

95% customer satisfaction

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110% increase in sales conversion rate

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Why Choose Us?

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Deep expertise in multiple domains, including Avia & Travel, Retail, Fintech, Delivery
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CSAT, NPS track and improvement aimed at prioritizing customer experience
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Compliance with PCI DSS, ISO 27001, and ISO 27701 (GDRP) that safeguard data security compliance
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Global and regional (especially North American) experience of interacting with clients
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Vetted staff that is ready to step in on the short notice
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Up to 50 employees per month who can join the team on demand, thus upscaling it
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18 languages to deliver BPO in
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Round-the-clock live chat support outsourcing services
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Moderately-priced solutions that are sure to streamline live chat services

Our Awards & Certifications

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PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

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ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

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ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

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How do we ensure a high quality of service?

Implement guidelines for quality processes to improve efficiency and performance

Regularly assess customer feedback to identify areas for improvement

Conduct quality checks and review results with supervisors, coaches, and project managers

Provide necessary training to address any skill or knowledge gaps

Offer superior help desk support to support customer acquisition for companies in the legal sector and other industries

Customize communication style to fit clients' brand identity

Reviews

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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience
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METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
Live chat support: №1

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Head of Client Marketing
Live chat support: №1

Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong
SVP People & Culture, Travel Tech Company
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    FAQ

    What does live chat support mean?
    Live chat support is a way for customers to communicate with a company in real-time through a chat platform. This service can be used for customer service, sales inquiries, and other types of communication. It helps businesses promptly address customer needs and concerns, enhancing the customer experience and building loyalty.
    What are the reasons to outsource chat support?
    By outsourcing live chat support you:

    - Reduce waiting time for clients who get prompt reactions from a properly staffed team

    - Communicate with several customers at a time which gives it an edge over other interaction channels

    - Receive multiple time zone coverage to be there for customers from all over the world

    - Delegate all issues of staffing and training to a competent vendor and focus on your core activities

    - Step up upselling and lead conversion efforts while rendering customer support
    What are main tips to outsourcing sales chat?
    While opting for live chat outsourcing, you should make sure that:

    - The company you hire has positive references and offers a high level of customization

    - The service provider possesses qualified employees with sufficient experience in your special niche

    - The outsourcer provides 100% coverage of timely and efficient outreach

    - The team of agents is available round the clock

    - The prices the vendor charges won’t make a hole in your pocket

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