Email
Support Outsourcing
Your customers deserve quick replies, not long waits. Outsource email support services to a team that works with care and a personal touch, and have your customers receive timely and helpful emails in their inboxes.
Trusted by global leaders
We got you fully covered
Fast responses to emails
24/7 multilingual email support
AI-powered automation
Consistent >90% quality score
Scalable teams
Secure processes
Proven experts in email support services
Outsourcing email support with Simply Contact means faster replies and zero inbox stress for your internal team. We combine skilled agents and advanced AI to make sure every email is relevant, answered on time and in your unique tone of voice. Since 2013, we’ve been focusing on reducing FRT, maximizing QA scores, and improving CSAT for our clients—global leaders in their industries.
Emails answered
Customer satisfaction (CSAT)
Quality assurance (QA)
Agents on board
Focused training and team management
Agent training and development
- Continuous training on your products, communication standards, and email service quality.
- Native English-speaking trainers and industry experts are involved at every step.
- Access to an up-to-date knowledge base and self-study materials.
- Soft skills development focused on empathy, clarity, and problem-solving in written communication.
Team motivation and performance management
- One Team Lead per 15 agents for hands-on guidance and support.
- Email support agents have clear goals and transparent performance tracking.
- A central knowledge base ensuring consistent, accurate responses.
- Regular feedback and coaching maintain speed, accuracy, and brand-aligned tone in every email.
Our framework for project launch
Email customer service outsourcing with Simply Contact is focused on smooth onboarding, seamless integration, and a well-defined transparent process.
Creating an implementation group
Allocating a project manager
Developing a training program
Recruiting & hiring the agents
Training the managers and agents
Delivering product & process training
Executing standard operations
Make every email count
Tell us about your support needs, and we’ll build an email support team that keeps customers coming back.
High-performance email support by design
Operational efficiency
Our operational framework enables flexibility while preserving performance standards. This allows us to maintain cost-efficiency for our clients even during seasonal peaks and sudden demand spikes.
Human expertise powered by AI
Agents at Simply Contact focus on personalized communication and finding solutions to complex issues. AI assists with multilingual translation and drafting responses to repetitive inquiries.
Tailored approach
Every project is unique. We adapt processes, tone, and tools to match each client’s brand voice and internal workflows.
Visibility and scalability
Our real-time reporting gives you full insight into performance, volume trends, and team productivity, so you can immediately act on findings. Scaling up or down is seamless with up to 50 more agents per month.
Security and compliance
We adhere to ISO and HIPAA standards and follow GDPR requirements to keep customer data secure and processes fully compliant.
Ongoing optimization
Our team achieves top-quality performance through ongoing training sessions, performance reviews, regular QA checks, and feedback collection to enhance response quality and operational efficiency.
Maximizing email support impact with AI
We integrate AI into every stage of email support—not to replace agents or remove the human touch, but to enhance it. Our technology empowers teams to respond faster, personalize communication, and deliver consistently better outcomes.
AI knowledge base assistant
Agents get instant access to accurate answers drawn from client materials. The AI assistant suggests follow-ups, cites sources, and adapts responses to the context, reducing handling time.
AI response automation and translation
Repetitive tickets across chat, email, and social media are resolved more quickly through automation. AI translation built directly into the CRM provides accurate and cost-effective multilingual support.
AI-driven quality assurance
Our intelligent QA platform analyzes interactions at scale, predicting satisfaction scores and providing real-time feedback to agents. Supervisors focus on coaching instead of manual reviews.
Results that speak for themselves
“AI call simulation lets agents experience real interactions from day one — practicing, making mistakes, and improving in a completely risk-free environment.”
“A dedicated 24/7 team that adapts perfectly to our workload and scales on demand — without a drop in quality.”
“Faster response times, lower support costs, and a significant improvement in customer satisfaction — all measurable within the first quarter.”
Security & compliance
PCI DSS
Simply Contact is PCI DSS certified, maintaining the highest level of security for all card transactions and protecting clients' sensitive data.
ISO 27001
An internationally recognised standard for managing information security, ensuring robust processes to safeguard sensitive information.
ISO 27701
The international standard for privacy information management (PIMS), with requirements mirroring GDPR compliance and protecting personal data.
HIPAA
HIPAA compliance ensures protection of sensitive health data for clients in healthcare, insurance, and health tech industries.
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Frequently asked questions
Email support outsourcing is a process of delegating a business’s customer email management to an external provider. By having email support services outsourced, a company has customer correspondence, including questions, complaints, and product feedback, managed by someone else, which allows its staff to concentrate on core business activities.
Your business can achieve faster response times and faster growth by outsourcing email support services, without needing to hire additional staff. Outsourcing gives you access to expertise, multilingual support, 24/7 availability, and AI tools that enhance every email contact.
Our agents are based in Europe and hired through a rigorous process that tests their language proficiency and soft skills. Agents are trained to understand your brand identity, product range, and customer behavior, and possess excellent written communication abilities and problem-solving skills.
Choose based on industry expertise, location, languages, and references from someone you trust. A suitable outsourcing email services partner should focus on quality delivery while providing flexible teams and maintaining your brand identity. Don’t hesitate to ask providers tough questions, look at whether their promises are realistic, and whether they match your brand culturally and in terms of values.
Every company handles pricing differently. At Simply Contact, we use a shared agent model for smaller projects and a dedicated agent model for larger ones. Feel free to request a personalized quote by reaching out to us and sharing your project details.
Ready to see results like these?
Tell us about your support challenges and we'll put together a tailored proposal within 48 hours.
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