Results That Speak for Themselves
Real numbers from real clients across industries, team sizes, and support models.
Case studies
Crisis Line and Customer Support for a National Airline
Official Claims Processing for Wizz Air
Took ownership of Wizz Air's Official Claims function, handling legally sensitive court, legal, and regulatory cases.
HATS Group, Non-Emergency Patient Transport
Supported empathetic, accurate patient transport bookings and eligibility checks for vulnerable NHS patients.
Volero, E-commerce Store
Built a support model for Volero's seasonal spikes that reach x4 from regular volume.
UK-based Insurance Provider
Designed claims support for a UK insurer to absorb seasonal call surges without overtime costs or understaffing.
Ditto Music, Music Distribution Platform
Scaled multilingual artist support with a music-savvy team, boosting CSAT from 51% to 88%.
AI Call Simulation in Agent Training
Integrated AI-driven call simulations into onboarding and improved multilingual readiness across 50+ languages.
AI-Powered Translation for E-commerce Platform
Used AI translation to let an English-speaking team serve customers in German, Spanish, Dutch, and Norwegian.
Wizz Air, Leading European Airline
Delivered multilingual support for a leading European airline, cutting handling time and improving seasonal responsiveness.
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