Case studies

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses. 

They are attentive to our requirements and are quick to implement any necessary changes. Their team is professional, efficient, and proactive in addressing potential issues.

Wizz Air and Simply Contact started cooperation and launched a project in the field of customer support in January 2020. The collaboration portfolio is based on call center operations, handling of written requests, real-time chat services and group booking support. Simply Contact processes calls and requests in different languages ​​- English, Polish, Italian, German, and French. During our joint work, Simply Contact has proven itself as a reliable and flexible partner, which is always ready to support us in solving additional tasks. Simply Contact strives to achieve its goals by constantly looking for creative and innovative ideas and solutions

Simply Contact provided us with outstanding support and rapid execution in launching our contact center project within a single day. Their capability to efficiently manage over 2,000 inquiries each day has been crucial in delivering prompt assistance and information to our citizens in times of need. The professionalism and swift adaptability of the Simply Contact team have been key factors in the success of our government helpline.

Through Simply Contact’s dedicated efforts, we’ve seen a notable increase in our Net Promoter Score and customer retention rates. They have established an exceptionally effective workflow, underpinned by a strong partnership and clear, transparent communication. The team’s outstanding performance has not only met our expectations but has also laid a solid foundation for a promising long-term collaboration.

We really enjoyed our time working with the Simply Contact team. Our collaboration resulted in increased customer satisfaction and rapid response times. The team was highly responsive and maintained open communication through virtual meetings and emails. Clients can anticipate a team that not only meets but exceeds expectations in delivering results.

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.

Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.

Our partnership has provided us with a valuable opportunity to engage deeply in the fintech sector, serving diverse clients across Europe and beyond. We do more than customer support; our expertise in document verification ensures accurate, secure services. We’ve really valued and enjoyed working with this company, and we’re excited to keep growing with them and other fintech clients.

We started cooperating with Simply Contact in 2015. The project was launched quickly and on time. The IT work was perfect, and agent performance was satisfactory from the beginning. We are happy with the Simply Contact team’s performance.

Customer experience has significantly improved since Simply Contact came on board. Their impact can be verified by the influx of positive reviews and their rapid response time. We were impressed with their communication skills and empathy towards the customers. Without any hesitation, I highly recommend Simply Contact as a reliable partner.