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Customer Support Made Simple

We build meaningful connections between brands and consumers by delivering efficient customer support services.

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    Diana

    Hi! Can you help me cancel my reservation for Pete Mitchell made earlier this week?

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    Sure. I'll cancel that immediately for you!

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    Pawel

    Czy można prosić o pomoc w anulowaniu rezerwacji dla Pete'a Mitchella dokonanej na początku tego tygodnia?

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    Oczywiście, natychmiast ją anuluję!

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    Tobias

    Hallo! Können Sie mir helfen, meine Reservierung für Pete Mitchell zu stornieren, die etwas früher in dieser Woche bestellt wurde?

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    Natürlich. Ich nehme die Stornierung sofort für Sie vor!

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    Juan

    ¡Buenas! ¿Puede ayudarme a cancelar la reserva que hice al principio de la semana para Pete Mitchell?

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    Claro. Cancelaré la reserva inmediatamente.

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    Sophia

    Bonjour ! Pourriez-vous m'aider à annuler ma réservation faite en début de semaine au nom de Pete Mitchell?

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    Bien sûr. Je l'annule immédiatement!

Trusted by
Cabinet of Ministers of Ukraine Wizz Air Bolt Metro Cash&Carry Yves Rocher Flyuia
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    Team
  • 02
    Omnichannel & multilingual
  • 03
    Data security
  • 04
    Analytics & monitoring
  • 05
    Better quality & lower costs
01
Team

We will become a part of your team, and you won’t even notice we’re far away.

Our communications are fine-tuned, and our experience in project management is enough to make you feel like your dedicated team is sitting right next to you. Your customers will feel the welcoming and cooperative atmosphere present in our work environment. Our five offices are distributed across Ukraine and Poland, which allows us to recruit diverse and most outstanding candidates.

Client
Do you have awards?
Simply
Yes, we have a lot of them and we are most proud of these
✨ Gold Winner 2022 by ECCCSA
✨ Stevie Awards Contact Centre or Customer Service Outsourcing Provider of the Year
✨ Top B2B Companies Global 2022 by Clutch
See the full list of our awards
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02
Omnichannel & multilingual

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels:

  • Social networks
  • Messengers
  • Calls
  • Chats
  • Email
  • Bots
Simply
You choose.
Our multilingual team can connect with your clients on a more human level by providing support in their native language.
Hello! How can I help you?
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Witam! W czym mogę pomóc?
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Доброго дня! Чим я можу допомогти?
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Hallo! Wie kann ich Ihnen helfen?
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¡Hola! ¿En qué puedo servirle?
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Bonjour! Est-ce que je peux vous aider?
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Salve! Come posso aiutarla?
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03
Data security

…with high-security standards in place

We make sure that your data is safe and protected – that’s why we are PCI DSS, ISO 27001, and ISO 27701 (GDPR) certified. We strive to provide uninterrupted operations – you’ll get 99,99% continuity of services with power supply, duplicated data, voice, and Internet channels.

Client
Do you have security certifications?
Simply
Yes, we are PCI DSS, ISO 27001, and ISO 27701 (GDPR) certified.
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04
Analytics & monitoring

… with a strong focus on analytics and performance optimization

Support your future with our analytics system. Control your Customer Satisfaction, Cost of Ownership savings, and Efficiency of your services.

CONTINUOUS PERFORMANCE MONITORING
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Anna Shevchenko
Team Lead
93%
CSAT (Customer Satisfaction)
Simply
Excellent result! Well done!
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Anna Shevchenko
Team Lead
85%
FCR (First Contact Resolution)
Simply
Wow! You've set a new record!
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Anna Shevchenko
Team Lead
05:35 min
AHT (Average Handling Time)
Simply
Let's see how we can improve it.
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Anna Shevchenko
Team Lead
90%
Utilization Rate
Simply
Great result!
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Anna Shevchenko
Team Lead
12
RPH (Requests per Hour)
Simply
Keep up the good work!
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05
Better quality & lower costs

We help you enhance the quality and reduce costs at the same time

Improve customer satisfaction
Define challenges Determine causes Develop solutions Evaluate performance costs quality Define challenges Determine causes Develop solutions Evaluate performance costs quality

Boost customer satisfaction, maximize service efficiency, and reach your development goals while saving operational costs.

As a customer support outsourcing company, we tune operational processes, continuously monitor performance and ensure that your customers get the greatest level of service. Our instructors make sure our employees have extensive knowledge of your product and maintain them with regular knowledge checks and knowledge refreshes.

Learn how we do it
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Have any questions? Fill out the form, and we'll contact you shortly.

Describe your project and scope of tasks, and have our manager prepare a customized proposal tailored to your specific needs.

Get in touch
Services

Customer Support Outsourcing, and More

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Cases

Our client success stories

Wizz Air

Task

Provide faster and better support for Wizz Air customers in multiple languages ​​to reduce waiting times and improve service quality, while adjusting to seasonal demand changes.

Results
120+ agents on the line
6 departments
24/7 operations
5 service languages
Read the full story
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Wizz Air and Simply Contact started cooperation and launched a project in the field of customer support in January 2020. The collaboration portfolio is based on call center operations, handling of written requests, real-time chat services and group booking support. Simply Contact processes calls and requests in different languages ​​- English, Polish, Italian, German, and French. During our joint work, Simply Contact has proven itself as a reliable and flexible partner, which is always ready to support us in solving additional tasks. Simply Contact strives to achieve its goals by constantly looking for creative and innovative ideas and solutions

Tsvetoplama Stoyanova
Wizz Air contact center manager

Office of the President of Ukraine

Task

Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.

Results
24000 calls handled per day
1 day to launch the project
2 service languages
Read the full story
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Simply Contact presented themselves as an efficient, customer-focused company with outstanding crisis management skills and a strong emphasis on quality assurance. Thanks to their work, citizen requests are promptly processed. During our cooperation, the Simply Contact company has confirmed a high level of professionalism, efficiency and ability to solve emerging problems and complex tasks. We strongly recommend Simply Contact as a competent and reliable customer support services provider to work with.

Nadia Vasilieva
Institute of Digital Transformation of Ukraine
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