Customer Support Made Simple
We are Europe's leading customer support provider, blending human empathy with AI to deliver personalized solutions for global brands and build strong partnerships.
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Simply Contact
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Simply Contact
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Simply Contact
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Simply Contact
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Simply Contact
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Solution-based approach
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Omnichannel & multilingual
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Data security
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Analytics & monitoring
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Better quality & lower costs
By “solutions,” we mean not a fixed set of services. Instead, we offer tailored responses to your long-term needs.
We take the time to understand your operations from within, delivering solutions—powered by expertise and AI—that integrate seamlessly into your processes. It’s not about adding complexity, but rather filling the gap with a missing piece that fits so naturally, it feels like it was always meant to be there.
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels:
- Social networks
- Messengers
- Calls
- Chats
- Bots
…with high security standards in place
We want your data safe and protected, which is why we are PCI DSS, ISO 27001, ISO 27701 (PIMS) certified and compliant with GDPR and HIPAA. We strive to provide uninterrupted operations—you’ll get 99,99% continuity of services with power supply, duplicated data, voice, and Internet channels.
… with a strong focus on analytics and performance optimization
Support your future with our analytics system. Control your Customer Satisfaction, Cost of Ownership savings, and Efficiency of your services.
We help you enhance the quality and reduce costs at the same time
Boost customer satisfaction, maximize service efficiency, and reach your development goals while saving operational costs.
As your customer service partner, we tune operational processes, continuously monitor performance and ensure that your customers get the greatest level of service. Our instructors make sure our employees have extensive knowledge of your product and maintain them with regular knowledge checks and knowledge refreshes.
Learn how we do it
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your needs.
Get in touchCustomer Support, CX & AI Solutions
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Customer Support Outsourcing
Create an efficient customer service experience by providing caring and professional support in 30+ languages. Be reachable through every channel and provide world-class support.
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AI-powered Customer Service
We combine human expertise and AI to streamline routine tasks, reduce costs, and enhance training and analytics systems.
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Business Process Outsourcing
Let our team perform routine tasks while you are busy with large-scale goals. Your business processes will be optimized behind the scenes while costs are significantly reduced.
Our client success stories
Wizz Air, Leading European Airline
Objectives
Provide faster and better support for Wizz Air customers in multiple languages to reduce waiting times and improve service quality, while adjusting to seasonal demand changes.
During our joint work since 2020, Simply Contact has proven itself as a reliable and flexible partner that is always ready to support us in solving additional tasks. Simply Contact strives to achieve its goals by constantly looking for creative and innovative ideas and solutions.
Ditto Music, Music Distribution Company
Objectives
To scale multilingual artist support without losing quality or authenticity. We built a music-savvy team to deliver faster responses, higher satisfaction, and deeper user trust.
AI Call Simulation in Agent Training
Objectives
To integrate AI call simulation into training programs to prepare agents for real customer interactions more quickly and effectively. We aim to reduce onboarding time, improve multilingual readiness, and ensure every agent enters live operations confident, capable, and aligned with client expectations.
AI call simulation allows our agents to experience real customer interactions from day one. They practice, make mistakes, and improve—all in a risk-free environment. As a result, we achieve faster onboarding and confident agents ready to deliver great service.
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