Customer Support Made Simple
We build meaningful connections between brands and consumers by delivering efficient customer support services.
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Simply Contact
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Simply Contact
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Simply Contact
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Simply Contact
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Simply Contact
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01
Team
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Omnichannel & multilingual
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Data security
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Analytics & monitoring
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Better quality & lower costs
Team
We will become a part of your team, and you won’t even notice we’re far away.
Our communications are fine-tuned, and our experience in project management is enough to make you feel like your dedicated team is sitting right next to you. Your customers will feel the welcoming and cooperative atmosphere present in our work environment. Our five offices are distributed across Ukraine and Poland, which allows us to recruit diverse and most outstanding candidates.
Omnichannel & multilingual
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels:
- Social networks
- Messengers
- Calls
- Chats
- Bots
Our multilingual team can connect with your clients on a more human level by providing support in their native language.
Data security
…with high-security standards in place
We make sure that your data is safe and protected – that’s why we are PCI DSS, ISO 27001, and ISO 27701 (GDPR) certified. We strive to provide uninterrupted operations – you’ll get 99,99% continuity of services with power supply, duplicated data, voice, and Internet channels.
Analytics & monitoring
… with a strong focus on analytics and performance optimization
Support your future with our analytics system. Control your Customer Satisfaction, Cost of Ownership savings, and Efficiency of your services.
Better quality & lower costs
We help you enhance the quality and reduce costs at the same time
Improve customer satisfaction
Boost customer satisfaction, maximize service efficiency, and reach your development goals while saving operational costs.
As a customer support outsourcing company, we tune operational processes, continuously monitor performance and ensure that your customers get the greatest level of service. Our instructors make sure our employees have extensive knowledge of your product and maintain them with regular knowledge checks and knowledge refreshes.
Learn how we do it
Describe your project and scope of tasks, and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchCustomer Support Outsourcing, and More
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Business Process Outsourcing
Let our team perform routine tasks while you are busy with large-scale goals. Your business processes will be optimized behind the scenes while costs are significantly reduced.
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Customer Experience
Create an efficient customer service experience by providing caring and professional support in 18+ languages. Be reachable through every channel and provide world-class support.
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Customer Acquisition
Increase sales and marketing efficiency by outsourcing outbound calls and lead generation. Your clients will be found and engaged in lasting relationships with your company.
Our client success stories
Wizz Air
Task
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
METRO
Task
Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.
Yves Rocher
Task
Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.
We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.
Transportation Startup
Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.
Get fast answers to any remaining questions
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