We build meaningful connections between brands and consumers by delivering efficient customer support services.
Our communications are fine-tuned, and our experience in project management is enough to make you feel like your dedicated team is sitting right next to you. Your customers will feel the welcoming and cooperative atmosphere present in our work environment. Our five offices are distributed across Ukraine and Poland, which allows us to recruit diverse and most outstanding candidates.
Your customers can contact you through all existing channels:
We make sure that your data is safe and protected – that’s why we are PCI DSS, ISO 27001, and ISO 27701 (GDPR) certified. We strive to provide uninterrupted operations – you’ll get 99,99% continuity of services with power supply, duplicated data, voice, and Internet channels.
Support your future with our analytics system. Control your Customer Satisfaction, Cost of Ownership savings, and Efficiency of your services.
Boost customer satisfaction, maximize service efficiency, and reach your development goals while saving operational costs.
As a customer support outsourcing company, we tune operational processes, continuously monitor performance and ensure that your customers get the greatest level of service. Our instructors make sure our employees have extensive knowledge of your product and maintain them with regular knowledge checks and knowledge refreshes.
Learn how we do itDescribe your project and scope of tasks, and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchCreate an efficient customer service experience by providing caring and professional support in 18+ languages. Be reachable through every channel and provide world-class support.
Let our team perform routine tasks while you are busy with large-scale goals. Your business processes will be optimized behind the scenes while costs are significantly reduced.
Increase sales and marketing efficiency by outsourcing outbound calls and lead generation. Your clients will be found and engaged in lasting relationships with your company.
Provide faster and better support for Wizz Air customers in multiple languages to reduce waiting times and improve service quality, while adjusting to seasonal demand changes.
Wizz Air and Simply Contact started cooperation and launched a project in the field of customer support in January 2020. The collaboration portfolio is based on call center operations, handling of written requests, real-time chat services and group booking support. Simply Contact processes calls and requests in different languages - English, Polish, Italian, German, and French. During our joint work, Simply Contact has proven itself as a reliable and flexible partner, which is always ready to support us in solving additional tasks. Simply Contact strives to achieve its goals by constantly looking for creative and innovative ideas and solutions
Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.
Simply Contact presented themselves as an efficient, customer-focused company with outstanding crisis management skills and a strong emphasis on quality assurance. Thanks to their work, citizen requests are promptly processed. During our cooperation, the Simply Contact company has confirmed a high level of professionalism, efficiency and ability to solve emerging problems and complex tasks. We strongly recommend Simply Contact as a competent and reliable customer support services provider to work with.
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