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Call Center Outsourcing Services

Our team provides contact center outsourcing services to deliver superior quality client support and raise your customer communication to the next level.

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Award-Winning Customer
Support company.
We meet the highest
security standards in accordance
with ISO 27001 and ISO 27701 (GDRP).

Call Center Outsourcing Services We Provide

Inbound call center services

We handle high volumes of incoming consumer calls and help to raise customer satisfaction by offering instant support.

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Outbound call center

We manage proactive customer outreach, such as lead generation and follow-ups, helping businesses drive growth and improve customer engagement.

Multilingual customer support

We offer support in over 18 languages, ensuring seamless communication and satisfaction for your global customer base, regardless of language barriers.

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AI-enhanced support

Our AI-driven contact centre outsourcing services deliver faster, more accurate support by automating common queries and optimizing real-time responses.

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Technical support

We provide expert assistance with troubleshooting and resolving IT issues, ensuring smooth operations and minimizing business downtime.

Benefits of Outsourced Call Center Services

  • Cost efficiency

    With a partner handling contact center services, you pay only for what you need, allowing you to reinvest in your core business.

  • Focus on core business

    Your partner manages seasonal and ongoing customer interactions, ensuring efficiency while you concentrate on growth.

  • Scalability and flexibility

    Contact center outsourcing providers can scale teams quickly to meet demand surges or new market expansions.

  • Access to cutting-edge technology

    Outsourced providers invest in the latest technology, like AI-driven solutions, ensuring high performance and efficiency.

  • 24/7 Availability

    Your customers get timely, reliable service around the clock, ensuring satisfaction regardless of time zones or emergencies.

  • Enhanced customer experience

    A skilled partner combines technology and human expertise to deliver efficient, personalized service.

Why Choose Us As A Call Center Outsourcing Company

With extensive experience across industries, we guarantee the efficiency, flexibility, and transparency of our call center support services. We treat each project as our own, which amplifies positive outcomes.

11+

Years of experience

600+

Agents on board

18+

Languages served

80%+

Customer satisfaction (CSAT)

What You Gain From Our Cooperation

Foremost, you get more than just a contractor who fulfills part of the business tasks. You get a partner who is interested in solving your business needs and implementing the most effective solutions.

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Deep expertise

Our expertise covers multiple industry sectors: Avia & Travel, Retail, Fintech, Delivery, etc.

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Global partner

Our company is represented in 6 countries: Poland, the UK, Bulgaria, Romania, Ukraine, and Moldova

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Data security assured

We guarantee data security compliance with the PCI DSS, ISO 27001 and ISO 27701 standards

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High-tech approach

Our call center support services are enhanced with AI solutions like voice bots and real-time AI translation.

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CX focus

We are focused on superior customer experience and provide CSAT and NPS tracking and improvement

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Smooth scaling

Scaling your business with our call center outsourcing services by up to 50 agents per month

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Swift project launch

Starting your project quickly and easily with our skilled and experienced team

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24/7 capability

Enjoying uninterrupted 24/7 contact center outsourcing operations

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Cost efficiency

Obtaining a customized solution that matches your business tasks

We Are Trusted By

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Our Contact Center Outsourcing Industry Expertise

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SaaS

Carrying SaaS needs in mind, we tailor outsourced call center solutions to ensure maximum value.

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Fintech, Blockchain & Cryptocurrency

We dispose of a superior tech stack and talent to cater to the needs of the most innovative sectors.

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Aviation & Travel

Our experts have solid experience in the field and deliver unrivaled CX solutions to skyrocket customer satisfaction.

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Amazon stores

By outsourcing call center services to our team, you’ll streamline customer interaction, order processing, delivery management, and customer consulting.

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Legal

Legal practices and other companies in the sector can benefit from the consumer-focused outsourced contact centre.

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Healthcare

We build reliable, transparent, and secure communications for organizations in the healthcare sector based on strict compliance with legal and safety standards.

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Logistics & Delivery

An owner-like approach helps our team create trustworthy partnerships that ultimately maximize our clients’ outcomes.

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Ecommerce

Back-office and customer service solutions offered by our outsourced outbound call center help retailers save resources and drive operational efficiency.

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Media & Entertainment

Our expertise and experience allow us to offer you excellent solutions and strategies for robust lead generation, a delightful customer journey, and high loyalty.

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Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

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Fully Covered Contact Center Services

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Quality Assurance

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Regular reporting and analytics

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Recruitment

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Uninterrupted operations

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Inhouse training center

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IT setup and maintenance

Achieve Proven Results With Our Contact Center Outsourcing

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110% increase in sales conversion rate

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6000 calls handled per day

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95% customer satisfaction

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Our Awards & Certifications

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PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

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ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

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ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

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Reviews
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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience
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METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
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We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Head of Client Marketing
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Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong
SVP People & Culture, Travel Tech Company
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Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses. 
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder
Head of Support, Ditto Music

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    FAQ

    What is call center outsourcing?

    It allows your trusted partner to handle your customer calls. While it may cause concerns at first glance, you can be assured that a reliable partner will offer pure gains with no risks.

    Thus, an outsourcing contact center can expand your capabilities to drive customer satisfaction, generate leads, or reach other communication goals. By harnessing outbound call center outsourcing services, you’ll relieve your in-house team and boost the quality of your customer support.

    What are the considerations before outsourcing a call center?

    You should consider several things in advance to make your collaboration with a call center outsourcing company fruitful.

    1. The envisaged size of your team;
    2. Whether you need a dedicated or shared team;
    3. The forecasted time the team will have to devote to handling calls.

    You should keep in mind that you can likewise outsource inbound call center. The primary difference between the two lies in the types of contacts they manage. An inbound call center outsourcing service deals with incoming queries, while their outbound counterparts contact prospects themselves.

    What are the benefits of an outsourced contact centre?

    The fundamental upside of call centre outsourcing services is the opportunity to save time and resources on managing these services in-house. Let us zoom in on the most significant benefits of the process.

    1. Lower costs: no expenses on staff and facility management;
    2. High flexibility and scalability: compliance with the growing business needs;
    3. The availability of advanced technology: outsourced call center solutions can empower you with breakthrough tools and solutions.
    4. Elevated customer experience: high quality and speed of service.
    5. Outstanding expertise that specialized call centers can offer.
    6. Efficient quality control procedures.

    Can you integrate the client’s tech stack into your call center?

    At Simply Contact, we easily integrate diverse client technologies into our call center outsourcing services using a flexible, integration-agnostic approach. Whether it's CRMs, ticketing systems, chatbots, or phone lines, we ensure seamless compatibility without technical limitations.

    This allows clients to choose their preferred tools while enjoying a smooth integration process that enhances efficiency and delivers an exceptional outsourcing experience.
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