Over the years, we have tuned our workflows to provide the most efficient customer support, reach our project goals, and continuously innovate for better outcomes.
Our mission is to solve complex business challenges by delivering simple yet
effective solutions that provide a consistent and positive customer experience.
Our launch process involves 9 steps. We focus on establishing a seamless project workflow and providing the best possible service to fit customer requirements.
Our business intelligence model includes hourly, daily, and monthly reporting and making forecasts.
Describe quality processes to enhance and improve efficiency and performance
Analyze the results of quality checks for supervisors, coaches, and PMs
Hold regular feedback sessions to identify areas in which agents may need improvement
We make requests for training sessions based on the analytics
Define a style of communication that aligns with the customer's brand
Protection of private data, certified by PCI DSS (certification class: SAQ -D 3.2.2 PCI DSS) ISO 27001 and ISO 27701 (GDPR)
Uninterruptible services: power supply, data & voice channels, Internet channels duplicated
Secured by two-factor authentication. Traffic between agent and office is encrypted.
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