Looking for reliable call centre outsourcing partner in the UK? Simply Contact delivers professional support that matches your brand voice and makes every customer feel valued.
Simply Contact is a geographically dispersed company with a global reach. Our office in London keeps us close to our UK clients while helping us deliver great support wherever it’s needed. This strategic setup enables us to provide seamless customer service across time zones, meeting your needs wherever you operate.
Providing great support isn’t easy. Here’s what gets in the way:
Starting an in-house call centre in the UK means recruiting, training, and managing people, which is costly and also time-consuming. Finding skilled agents is hard enough. Keeping the team running smoothly takes ongoing effort.
Customers want help any time of day. But running a team around the clock? That’s a real challenge. Late shifts, time zone gaps, and agent fatigue make consistent availability hard to deliver.
Salaries, training, benefits—it all stacks up. And when tickets take longer to resolve, the cost per interaction goes up too. Call centre outsourcing in the UK gives you a smarter way to keep service high and spending under control.
We provide call centre outsourcing in the UK with 24/7, multilingual support, and a focus on delivering great customer experiences.
Support these days goes beyond phone calls. To meet customers where they are, we operate across all channels and create seamless journeys.
Our AI solutions handle routine inquiries quickly and enhance live-agent efficiency, delivering faster, smarter assistance.
I always enjoy speaking with leaders who want CX to work harder for their organisation—commercially, operationally and culturally.
Jerry AngraveCost reduction
Customer satisfaction rate (CSAT)
First call resolution (FCR)
Quality assurance (QA)
Drop us a line with your requirements and we'll respond with a clear proposal.
To support empathetic, accurate communication with vulnerable patients during medical transport bookings and eligibility status checks.
We walked in on day one and it was seamless. A fantastic bunch of people, really up to the role from the get-go. A year later, the same team is still there delivering even higher quality outputs, virtually no turnover, no complaints, KPIs fantastic. We started with a contact centre and have since added night control 365 days a year and additional functions. That growth shows Simply Contact are genuinely trusted partners, not just a supplier.
To scale multilingual artist support without losing quality or authenticity. We built a music-savvy team to deliver faster responses, higher satisfaction, and deeper user trust.
To ensure every interaction is secure, compliant, and handled by experts who understand industry complexity. Any knowledge gap can risk compliance or trust, so zero staff turnover became a key goal to maintain consistent precision.
While the client manages agent training and performance directly, our role has been to build a stable team with the right skill set, language level, and mindset to match those high standards. We’ve ensured operational continuity, handled staffing and scaling needs, and maintained a nearly 100% retention rate—a rare outcome in BPO.
We support SaaS vendors by providing call centre solutions tailored to technologically sophisticated customers.
We stay ahead of trends in these sectors, so we’re ready to support customers with confidence and address their requests regardless of their complexity.
Our agents guide customers through every step of their journey from booking help to itinerary changes, whether they’re flying out of London or heading overseas.
Legal companies trust our UK call centre agents to deliver accurate and professional support for sensitive client interactions.
Health is a top priority in the post-COVID world, and our agents are here to support doctors and patients in resolving their concerns.
Call centres play a key role in supporting logistics and delivery businesses, ensuring timely updates and efficient communication.
E-commerce businesses choose call centre outsourcing UK solutions to facilitate seamless transactions and enhance customer experiences.
We help media and entertainment companies maintain efficient operations, ensuring audience engagement and stakeholder support.
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security in our UK call centre for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data.
Simply Contact holds the ISO 27001 certification, an internationally recognised standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Beyond partnering with UK companies, Simply Contact provides call center outsourcing in the USA. This compliance demonstrates our ability to meet high security and privacy standards—an essential factor for industries such as healthcare, insurance, and health tech.
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