Customer Service
Outsourcing UK
Looking for reliable call centre outsourcing partner in the UK? Simply Contact delivers professional support that matches your brand voice and makes every customer feel valued.
Contact centre outsourcing in the UK
We're a geographically dispersed company with a global reach.
Our office in London keeps us close to our UK clients while helping us deliver great support wherever it’s needed. This strategic setup enables us to provide consistent customer service across time zones, meeting your needs wherever you operate.
Trusted by
What gets in the way of providing great customer support
Building a team takes time and energy
Starting an in-house call centre in the UK means recruiting, training, and managing people, which is costly and also time-consuming. Finding skilled agents is hard enough. Keeping the team running smoothly takes ongoing effort.
24/7 coverage is tough to maintain
Customers want help any time of day. But running a team around the clock? That’s a real challenge. Late shifts, time zone gaps, and agent fatigue make consistent availability hard to deliver.
Costs can spiral fast
Salaries, training, benefits—it all stacks up. And when tickets take longer to resolve, the cost per interaction goes up too. Call centre outsourcing in the UK gives you a smarter way to keep service high and spending under control.
What we offer
Call centre services
We provide call centre outsourcing in the UK with 24/7, multilingual support, and a focus on delivering great customer experiences.
Omnichannel support
Support these days goes beyond phone calls. To meet customers where they are, we operate across all channels and create consistent journeys.
AI-powered support
Our AI solutions handle routine inquiries quickly and enhance live-agent efficiency, delivering faster, smarter assistance.
Back-office support
We take care of essential background operations from data entry and order processing to admin support.
Cost reduction
compared to keeping support in-house
CSAT
on average across engagements
Service uptime SLA
redundant infrastructure across 7 European centres
Clutch rating
from verified long-term clients
We'd be glad to hear from you
Drop us a line with your requirements and we'll respond with a clear proposal.
Get in touch
A trusted UK call centre partner
Established presence in the UK & CEE
Expertise in Finance, IT, Ecommerce, Aviation, Logistics & Delivery, and more
Over 13 years of driving customer success
B2+ level support in all European languages
Certified with PCI DSS and ISO 27001 for maximum protection
Working as an extension of your team on your goals as if they were our own
Results that speak for themselves
- Challenge
- Fintech provider needed compliance-safe support with zero staff turnover in a regulated environment.
- Solution
- Simply Contact built a gradually trained (6-month) support team plus compliance operations (AML/KYC, risk classification).
- Result
- Became a long-term extension of the client's core team.
- Challenge
- Slow response times, 51% CSAT, and generic agents with no music industry knowledge were eroding artist trust and brand credibility.
- Solution
- Built a specialist support team where 80%+ of agents are working musicians, combined with structured QA workflows and clear response targets.
- Result
- CSAT jumped from 51% to 88%, response rate more than doubled to 8 per hour, and support costs decreased.
- Challenge
- Vulnerable patients needed empathetic, accurate communication around the clock — including nights — with zero tolerance for errors.
- Solution
- Provided a dedicated trained team with 365-day night control coverage, strict quality monitoring, and clinical communication protocols.
- Result
- 93.9% quality score sustained across all operations, smooth handover from the start, virtually zero agent turnover.
Built for complex,
high-expectation
industries
SaaS
We support SaaS vendors by providing call centre solutions tailored to technologically sophisticated customers.
FinTech, Blockchain & Cryptocurrency
We stay ahead of trends in these sectors, so we’re ready to support customers with confidence and address their requests regardless of their complexity.
Aviation & Travel
Our agents guide customers through every step of their journey from booking help to itinerary changes, whether they’re flying out of London or heading overseas.
Legal
Legal companies trust our UK call centre agents to deliver accurate and professional support for sensitive client interactions.
Healthcare
Patient-facing support where getting the tone or the information wrong is not an option. We operate under HIPAA with teams trained on clinical sensitivity.
E-commerce
E-commerce businesses choose call centre outsourcing UK solutions to facilitate smooth transactions and enhance customer experiences.
PCI DSS
We hold the highest level of payment card security certification — every interaction involving cardholder data happens inside a controlled, audited environment.
ISO 27001
We operate inside a certified information security framework that satisfies most enterprise security reviews without additional questionnaires.
ISO 27701
Our privacy information management is certified to ISO 27701 — an extension of 27001 built specifically for personal data, fully aligned with GDPR.
HIPAA
We're fully HIPAA compliant — patient-facing interactions and health-related data are handled to the strictest US federal standards.
Get in touch with us today
We'll get back to you within one business day.
Common question about customer service outsourcing UK
Our agents are based in Europe, ensuring they bring cultural understanding, strong language skills, and a service-first mindset to every conversation.
Absolutely. Native-speaking agents cover voice in 30+ languages, and AI translation, with human oversight, extends written-channel coverage further — so you keep that local UK presence without losing international reach.
It’s our UK call centre’s responsibility to follow strict standards like GDPR and ISO to keep sensitive data confidential. Your customers’ privacy is always a top priority.
For engagements where support quality touches revenue, compliance, or brand trust, we commit to SLAs and quality KPIs and can be paid per resolved contact instead of per seat.
Ready to see results like these?
Tell us about your support challenges and we'll put together a tailored proposal within 48 hours.
Get a proposal