About
Simply Contact
Since our founding in 2013, we've established ourselves as Europe's leading customer support provider, working with global brands to deliver tailored solutions and build lasting partnerships.
Our mission
Our mission is to solve complex business challenges by delivering simple yet effective solutions that provide a consistent and positive customer experience.
Simply Contact
Empowering customer support globally
Since the beginning, we have stood by our vision to simplify and improve customer service for leading companies.
Simply Contact is a European company, and our network of delivery locations across the continent keeps growing.
The principles we work by
Caring about our people
People are our core value. Our workplace supports personal growth, self-development, and teamwork. We care about our team, and they care about our customers.
Openness and trust
We communicate openly with our people and our customers, with full visibility into workflows, project updates, successes, and failures. Honesty and respect come first.
Continuous improvement
We keep developing our team and our methods to get better results for clients. As we grow, so do our clients' businesses.
What makes us different
Built on 13+ years of operational experience:
Complete transparency
We share all details and keep you informed about project status, progress, and any challenges along the way.
Performance focus
We agree on SLAs, CSAT, and NPS targets up front and report on them openly. Clients can also pay per resolved contact instead of per seat.
European agents
Our voice agents are native speakers, covering 30+ languages. On written channels, AI translation extends that range, and our team checks the output. Agents also know the regulations of the markets they cover.
In-house R&D office
We constantly explore new solutions and innovations in customer service—the best ideas come from real operational experts.
Acting as a true partner
We fit into your company culture and work alongside your team as an extension of your business.
Solution-based approach
Our solutions are never one-size-fits-all. We deeply understand your specific needs and tailor our approach accordingly.
Simply Contact · Poznań delivery floor
Simply Contact · Lviv delivery floor
After hours · PM Yaryna Taran
We walked in on day one and it was seamless. A fantastic bunch of people, really up to the role from the get-go.
A year later, the same team is still there delivering even higher quality outputs, virtually no turnover, no complaints, KPIs fantastic.
James Graydon
People Director, HATS Group
The team is easy to communicate with, and they're quick to make changes. Somehow they catch undesirable trends before they become real issues.
From the beginning of our cooperation with Simply Contact, support has definitely improved. We witness faster response time, a significant improvement in customer satisfaction.
Stacey Warder
Head of Support, Ditto Music
Security & compliance
PCI DSS
Simply Contact is PCI DSS Level 1 certified, covering all card transactions and protecting clients' sensitive data.
ISO 27001
ISO 27001 is the international standard for information security management. Certification confirms that our data protection processes are independently audited.
ISO 27701
ISO 27701 extends ISO 27001 to privacy information management (PIMS). Its requirements map to GDPR and cover how personal data is handled.
HIPAA
HIPAA compliance ensures protection of sensitive health data for clients in healthcare, insurance, and healthtech industries.
Outsource customer support without losing control
By choosing Simply Contact, you get a partner that takes operational ownership and stays accountable for results.