About Simply Contact
Since our founding in 2013, we've established ourselves as Europe’s leading customer support provider, working with global brands to deliver tailored solutions and build lasting partnerships.
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12+Years of experience
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700+Employed agents
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10М+Customer requests received annually
Mission
Our mission is to solve complex business challenges by delivering simple yet effective solutions that provide a consistent and positive customer experience.
Simply ContactOur values
Caring about our people
The team is the core value of Simply Contact. We provide an environment that fosters personal growth, self-development, and team synergy. We care about our people while they care about our customers.
Openness and trust
We build transparent communication with our people and our customers. We provide complete visibility into our workflows, project updates, successes, and failures. We operate with honesty and respect above all.
Continuous improvement
We believe in never-ending development to deliver exceptional results to our customers, and innovate for better outcomes. As we develop ourselves, we develop our customers’ business.
Acting like a partner
Each of us contributes to the common goal, which is that of our client. We act like a true partner, which involves taking responsibility for our actions and sharing risks with our clients to enact positive change and deliver excellence.
Empowering customer support globally
We are a European company with a rapidly expanding presence across the continent. With our roots firmly in Europe, we are continually growing our footprint across new locations.
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Poland
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United Kingdom
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Ukraine
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Romania
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Moldova
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Bulgaria
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Czech Republic
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Slovakia
Advisory board
Jerry Angrave
Jerry is a trusted advisor on CX strategy for aviation, SaaS, and B2B companies. He is the founder of Empathyce, a strategic consultancy, and a former CX leader at Lloyds Banking Group. Now, Jerry chairs Virgin Atlantic’s Accessibility Board and is a member of the British Aviation Group. A sought-after voice at global events, he regularly chairs CX tracks at the World Aviation Festival and Passenger Terminal Expo.
Iryna Shevelova
With over 15 years of leadership in customer support, Iryna specializes in people and workforce management. At Grammarly, the world’s leading AI writing assistant trusted by more than 40 million users and 50,000 companies, she drives global support excellence by strengthening quality assurance and leading data-driven workforce management initiatives.
Nabil Kachour
Nabil is an operations leader with deep expertise in mobility and e-commerce. At FREE NOW, a division of Lyft and Europe’s leading mobility platform active in more than 150 cities, he oversaw customer service operations across multiple markets. He also held senior leadership roles at Groupon, Zalando, and Evaneos, where he built and scaled international support operations.
Leadership team
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Konstantin Ryzhov
Co-Founder, CEO -
Anna Bielikova
Chief Operating Officer -
Eugene Svistunov
Chief Information Officer -
Nataly Padun
Chief HR Officer -
Ellina Bronnikova
Chief Marketing Officer -
Yuliia Pakhomova
Chief Learning Officer -
Artem Sychov
Chief Analytics Officer -
Iryna Pyshna
Chief Financial Officer -
Lukasz Gebski
Managing Director EMEA -
John Cole
Regional Head of CX Client Solutions – UK&I
What makes us different
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Complete transparency
We are transparent in our processes, sharing all details with you and keeping you informed about project status, progress, and any challenges along the way.
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Performance focus
We have strict quality control measures in place to monitor key metrics like CSAT and NPS. We use these insights to implement effective improvements and drive better results.
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European agents
Our agents bring a deep cultural understanding, fluency in multiple languages, and expertise in regional regulations for effective communication every time.
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In-house R&D office
We are constantly exploring new solutions and innovations in customer service. We believe the best ideas come from real experts, and that’s exactly what we have on our team.
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Acting as a true partner
We act not merely a service provider, but as an extension of your company. We integrate into your company culture, working alongside your team on shared goals.
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Solution-based approach
Our solutions are never one-size-fits-all. Instead, we take the time to deeply understand your specific needs and deliver customized responses that fit seamlessly into your operations.
Our awards & certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (PIMS)
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
Testimonials
