About
Simply Contact
Since our founding in 2013, we've established ourselves as Europe's leading customer support provider, working with global brands to deliver tailored solutions and build lasting partnerships.
Our mission
Our mission is to solve complex business challenges by delivering simple yet effective solutions that provide a consistent and positive customer experience.
Simply Contact
Empowering customer support globally
Since the beginning, we have stood by our vision to simplify and improve customer service for leading companies.
We are a European company with a rapidly expanding presence across the continent. With our roots firmly in Europe, we are continually growing our footprint across new locations.
The principles we work by
Caring about our people
The team is the core value of Simply Contact. We provide an environment that fosters personal growth, self-development, and team synergy. We care about our people while they care about our customers.
Openness and trust
We build transparent communication with our people and our customers. We provide complete visibility into our workflows, project updates, successes, and failures. We operate with honesty and respect above all.
Continuous improvement
We believe in never-ending development to deliver exceptional results to our customers, and innovate for better outcomes. As we develop ourselves, we develop our customers' business.
What makes us different
Built on 13+ years of operational experience:
Complete transparency
We share all details and keep you informed about project status, progress, and any challenges along the way.
Performance focus
Strict quality control monitors key metrics like CSAT and NPS. We use these insights to drive continuous improvement.
European agents
Our agents bring cultural understanding, multilingual fluency, and expertise in regional regulations to every interaction.
In-house R&D office
We constantly explore new solutions and innovations in customer service — the best ideas come from real operational experts.
Acting as a true partner
We integrate into your company culture, working alongside your team as an extension of your business, not just a vendor.
Solution-based approach
Our solutions are never one-size-fits-all. We deeply understand your specific needs and tailor our approach accordingly.
Simply Contact · Poznań delivery floor
Simply Contact · Lviv delivery floor
After hours · PM Yaryna Taran
We walked in on day one and it was seamless. A fantastic bunch of people, really up to the role from the get-go.
A year later, the same team is still there delivering even higher quality outputs, virtually no turnover, no complaints, KPIs fantastic.
James Graydon
People Director, HATS Group
The team is easy to communicate with, and they're quick to make changes. Somehow they catch undesirable trends before they become real issues.
From the beginning of our cooperation with Simply Contact, support has definitely improved. We witness faster response time, a significant improvement in customer satisfaction.
Stacey Warder
Head of Support, Ditto Music
Security & compliance
PCI DSS
Simply Contact is PCI DSS certified, maintaining the highest level of security for all card transactions and protecting clients' sensitive data.
ISO 27001
An internationally recognized standard for managing information security, ensuring robust processes to safeguard sensitive information.
ISO 27701
The international standard for privacy information management (PIMS), with requirements mirroring GDPR compliance and protecting personal data.
HIPAA
HIPAA compliance ensures protection of sensitive health data for clients in healthcare, insurance, and health tech industries.
Outsource customer support without losing control
By choosing Simply Contact, you get a partner that takes operational ownership and stays accountable for results.