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Government contact center 1545

The state support line at the Cabinet of Ministers of Ukraine has been successfully processing requests from citizens on any economic and legal issues for more than 13 years.

  • Industry Government
  • Location Ukraine
  • Service 24/7
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About the project

  1. Challenge

    The contact center at the Cabinet of Ministers of Ukraine needed a reliable partner to process a large volume of appeals, provide assistance and consultations to people who found themselves in a difficult life situation during hostilities.

  2. Key requirements
    • Launch of the project in a record time for the industry.
    • Operational training and retraining of agents.
    • The technical side of the project is reliably established.
    • Providing 24/7 support
    • Achieving performance targets
  3. Solution

    Simply Contact quickly launched the project in 1 day, strictly following all the client's requirements, and as a result, more than 215,000 contacts were processed. As a result, hundreds of thousands of people received prompt assistance and counseling at a difficult time for them.

  4. Tasks we fulfill
    • Operational launch of the project
    • Selection of an experienced support team to ensure the quality of work and control the line 24/7.
    • Successful entry of agents into the line after training within a limited time frame.
    • Processing of appeals in two languages: in English and Ukrainian.
    • The necessary IT infrastructure, monitoring and analytics processes are clearly organized.
    • Achieving project goals, compliance with customer service quality rules.
Case

Results

Thanks to its many years of experience, Simply Contact was able to form a team of professionals and set up the work process from scratch in record time. Such an emergency launch and difficult conditions became an irreplaceable experience for the company and definitely contributed to our joint Victory.

  • 1 day

    to launch the project

  • 40

    agents on the line

  • 24/7

    service

  • 2000

    processed calls per day

Testimonial

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One of the client’s biggest achievements is launching this project with Simply Contact, whose team handles 2,000 inquiries a day. Partners work continuously to provide necessary information and assistance to subscribers. Simply Contact is professional and quick to complete new tasks.

Olena Marushchak
State support line

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