The helpline of the Cabinet of Ministers of Ukraine has been successfully processing requests from citizens on any economic and legal issues for more than 13 years.
About the project
The contact center at the Cabinet of Ministers of Ukraine needed a reliable partner to process a large volume of appeals, provide assistance and consultations to people who found themselves in a difficult life situation during hostilities.
Simply Contact quickly launched the project in 1 day, strictly following all the client's requirements, and as a result, more than 215,000 contacts were processed. As a result, hundreds of thousands of people received prompt assistance and counseling at a difficult time for them.
Thanks to its many years of experience, Simply Contact was able to form a team of professionals and set up the work process from scratch in record time. Such an emergency launch and difficult conditions became an irreplaceable experience for the company and definitely contributed to our joint Victory.
to launch the project
agents on the line
processed calls per day
Simply Contact provided us with outstanding support and rapid execution in launching our contact center project within a single day. Their capability to efficiently manage over 2,000 inquiries each day has been crucial in delivering prompt assistance and information to our citizens in times of need. The professionalism and swift adaptability of the Simply Contact team have been key factors in the success of our government helpline.
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