Our Services
Simply Contact runs customer support operations for startups and enterprises, cutting costs without cutting quality. Native speakers cover voice in 30+ languages, and AI translation with human review extends the written channels. Clients can pay per resolved contact instead of per seat.
Four pillars of outsourced operations
Customer Support Outsourcing
AI-Powered Customer Service
Individual service pages
AI chatbot AI agent AI voicebot AI translation AI copilot RPA in customer serviceBusiness Process Outsourcing
Individual service pages
BPO call center Trust and safety services Front-office support Back-office support Data entry & verificationCustomer Support Consulting
Individual service pages
Contact center quality assuranceIT support services
Individual service pages
Managed IT support
Explore client success stories
Discover the real-world impact and measurable growth we've helped our clients achieve with these services.
Built for high-expectation industries
We operate in environments where support is part of the product, and where getting it wrong has real consequences.
Travel & Airlines
CX operations built for seasonal surges, multilingual routes, and 24/7 passenger needs.
FinTech
High-quality customer support for financial companies, fintech startups, and mobile banking projects.
E-commerce & Retail
Back-office and customer service outsourcing tailored to the pace and complexity of online retail.
Media & Entertainment
Keep subscribers loyal with fast, consistent support.
Healthcare
Reliable, sensitive support with the security standards and compliance frameworks healthcare demands.
SaaS
Easily scalable support teams with a personal approach, built to reduce churn and protect NPS.
Trusted by global leaders
Whatever challenges you may encounter from launching the project and throughout the course of its operation, we've got you covered
Integration
Work on your project starts with analyzing your business, defining your project goals and KPIs, and developing a plan. We integrate with your existing systems and set up IT processes to our certified standards: PCI DSS, ISO 27001, ISO 27701, and HIPAA-compliant.
Hiring
Next, we recruit agents according to the project's requirements and objectives. Having offices in six countries across Europe gives us access to a large talent pool and allows us to hire the best candidates.
Training and onboarding
To ensure maximum accuracy and quality of service, we introduce our team to your product or service specifics. Agents are trained in our own training center with highly qualified trainers.
Nesting
The key purpose of the nesting period is to set up project processes, create analytics, calibrate product knowledge and develop a unique approach to customers.
Improvement of operational results
At this point, the team focuses on the measures that matter most: response time and CSAT.
Stable work as a result
With a plan drawn up to achieve the client's goals and with a trained team, a high-quality result is ensured.