Privacy and Security at Simply Contact
In customer support, trust is everything—and we make sure yours stays strong. No matter your line of business, with Simply Contact, your customers' data is in good hands.
Mission
Our mission is to solve complex business challenges by delivering simple yet
effective solutions that provide a consistent and positive customer experience.
Our certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27701 (PIMS)
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
HIPAA
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
Our approach
The approach to security at Simply Contact is focused on three key principles:
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Data encryption
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Extensive staff training
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Following regulations
We protect all customer data. This includes:
- Personal identifiable information (PII)
- Payment card information (PCI)
- Personal health information (PHI)
- Financial information (payment details, account numbers)
- Usage data (customer activity, device information)
- Support interaction data (emails, calls, chat logs)
How we maintain a vigilant, security-focused team
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Update staff on the latest security trends, threats, and best practices
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Train staff on compliance with security standards
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Teach secure handling of sensitive client information
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Prepare staff to respond quickly and effectively to security breaches
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Regularly evaluate and reinforce security knowledge
How we monitor and audit data security
Our policies
Privacy Policy
How we collect, use, and protect customer data
Terms & Conditions
Rules and agreements governing the use of our services
Speak Up
A confidential channel for employees and clients to report concerns
FAQ
How do you keep customer data secure?
Are you compliant with data protection standards?
How do you prevent unauthorized access?
What happens if there’s a security breach?
