Privacy and Security
at Simply Contact
We deliver seamless, high-quality customer experience management with industry-grade data security built in.
Our mission
Our mission is to solve complex business challenges by delivering simple yet effective solutions that provide a consistent and positive customer experience.
Fulfilling this mission is only possible when strict security standards are in place. We continually invest in advanced technology and comprehensive staff training. Adherence to top security standards like PCI DSS, ISO 27001, and ISO 27701 (PIMS) along with GDPR and HIPAA compliance shows our strong commitment to keeping data safe.
PCI DSS
Simply Contact is PCI DSS certified, maintaining the highest level of security for all card transactions and protecting clients' sensitive data.
ISO 27001
An internationally recognized standard for managing information security, ensuring robust processes to safeguard sensitive information.
ISO 27701
The international standard for privacy information management (PIMS), with requirements mirroring GDPR compliance and protecting personal data.
HIPAA
HIPAA compliance ensures protection of sensitive health data for clients in healthcare, insurance, and health tech industries.
How we maintain a vigilant, security-focused team
Update staff on the latest security trends, threats, and best practices
Train staff on compliance with security standards
Teach secure handling of sensitive client information
Prepare staff to respond quickly and effectively to security breaches
Regularly evaluate and reinforce security knowledge
Multi-layer data protection focused on three principles
Customer data is encrypted in transit and at rest, keeping it secure at every step.
All employees are trained on data privacy and security before they ever approach customer data.
We follow global standards like GDPR, HIPAA, and PCI DSS to keep data compliant and protected.
We protect all customer data. This includes:
- Personal identifiable information (PII)
- Payment card information (PCI)
- Personal health information (PHI)
- Financial information (payment details, account numbers)
- Usage data (customer activity, device information)
- Support interaction data (emails, calls, chat logs)
Frequently asked questions
We implement a multi-layered security approach that includes strict access controls, compliance with industry standards, continuous system monitoring, and rigorous staff training to safeguard customer data at all times.
Yes, we follow standards like PCI DSS, ISO 27001, and ISO 27701 (PIMS) to ensure top-level security and privacy. Besides that, we are GDPR and HIPAA compliant.
We use role-based access, multi-factor authentication, and continuous monitoring, with detailed audit trails for transparency.
We have a clear incident response plan to resolve issues quickly, minimize impact, and prevent future occurrences.