Back Office Support Services

Elevate your business with efficient back office support outsourcing that takes care of the essential tasks, allowing you to focus on strategic growth.

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Simply Contact

Ranked among Top Back Office Support Companies.

We meet the highest security standards in accordance with ISO 27001, ISO 27701, GDPR, and HIPAA.

How the back office works

The back office is what keeps your business running behind the scenes. While customer-facing teams handle the interactions, the back office takes care of the invisible but essential tasks that support them. You may not see this work, but it has a direct impact on customer satisfaction and overall performance. Key back office tasks include:

Data management

Organizing, updating, and securing business-critical information.

Order and transaction processing

Handling purchases, refunds, and account updates with accuracy.

Compliance and documentation

Verifying records, maintaining regulatory standards, and ensuring audits run smoothly.

Administrative support

Managing schedules, coordinating teams, and handling reports to keep operations on track.

Comprehensive back office outsourcing services

Data & records management

Secure and precise handling of databases, including employment records, financial data, and compliance documentation.

Administrative & operational support

Assistance with scheduling, document processing, and regulatory compliance.

Financial processing

Invoice processing, accounts payable and receivable, payroll administration, and reconciliation services.

Claims & policy administration

Support for healthcare, insurance, and financial services, including claims adjudication, fraud detection, and benefits coordination.

Platform & system support

Backend platform configuration, testing, and custom account setup for technology-driven businesses.

Trust & safety services

Content moderation, fraud prevention, geo-fencing, and compliance verification to protect businesses and customers.

Looking for back office outsourcing services?

Describe your project and scope of tasks and have our manager prepare a customized proposal with your needs in mind.

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Maximize the impact of back office support

Let your team focus on key tasks while we handle the routine, time-consuming work. It’s a simple way to save time and cut costs without complicating your operations.

>90%

Quality assurance (QA)

up to 70%

Cost reduction

12+

Years of experience

700+

Agents on board

Back office support solutions for every industry

Tasks handled by back office customer service might not be in the spotlight, but they keep businesses running smoothly. We handle the details so you can focus on key business operations.

SaaS

Managing user accounts, subscription billing, technical documentation, backend platform configuration, and user acceptance testing to ensure seamless operations.

FinTech, Blockchain & Cryptocurrency

Conducting KYC verification, fraud detection, transaction monitoring, compliance reviews, and financial reconciliation to maintain security and regulatory compliance.

Aviation & Travel

Processing reservations, claims adjudication, itinerary management, customer support for bookings, and flight data updates for smooth traveler experiences.

Government

Managing applications, database administration (employment status, health records, financial history), utility provider support, and public inquiry handling for efficient service delivery.

Legal

Organizing case files, contract review and verification, legal research assistance, compliance documentation, and regulatory reporting to support legal teams.

Healthcare

Managing patient records, insurance enrollments, claims adjudication, fraud detection, appointment scheduling, and regulatory compliance for operational efficiency.

Logistics & Delivery

Shipment tracking, inventory updates, dispatch coordination, supply chain documentation, and compliance validation for seamless logistics operations.

E-commerce

Order processing, returns management, product catalog updates, multi-channel customer support, fraud detection, and trust & safety services for optimizing online sales.

Media & Entertainment

Content moderation, digital rights management, audience analytics, platform verification, user-generated content review, and copyright enforcement to protect brands and platforms.

We provide real results

Why choose us?

Expertise in Aviation & Travel, E-commerce & Retail, FinTech, Mobility & Delivery, IT, Gaming, Government, and more

Presence in the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova provides global reach while understanding local market needs

12+ years of experience in fast, hassle-free project launches, enabling smooth transitions and quick integrations for back office operations

Acting as an extension of your team, fully dedicated to your goals as if they were our own

Continuous, uninterrupted 24/7 back office operations that guarantee around-the-clock coverage

Processes powered by AI for more effective back office solutions that reduce manual labor and enhance accuracy

In-house R&D experts work on future-ready solutions ready to evolve with your business needs

Certified for PCI DSS, ISO 27001, and ISO 27701 compliance for the highest standards of data security and privacy

Back office BPO in 30+ languages, helping you communicate and manage back office tasks across different demographics

Trusted by

We've got you fully covered

Simply Contact’s back office support services cover every step of establishing uninterrupted assistance, making each operation smooth and effective.

Quality assurance

Recruitment

In-house training center

Regular reporting and analytics

Uninterrupted operations

IT setup and maintenance

Proven process for seamless service

Our approach to back office support is structured and at the same time flexible. We focus on accuracy, efficiency, and integrating with your operations. This involves improving workflows and giving your team more time to focus on primary tasks.

Assessment & customization

We start by understanding your needs. This will allow us to build a back office solution fitting your industry, goals, and operations.

Process optimization

This step involves workflow overview, removing unnecessary steps, and applying best practices to help your team work smarter.

Technology integration

We either work within your current systems or introduce tools that make data handling, reporting, and communication faster and simpler.

Execution & management

From transaction processing to compliance and administrative tasks, we handle daily work with speed and precision.

Continuous improvement

We don’t set it and forget it. Instead, we track performance, review key metrics, and make changes until we achieve better results.

Our awards & certifications

PCI DSS

Simply Contact is certified under PCI DSS, which is proof that we follow the standard rules for securely processing credit and debit card payments. It helps protect customer payment data during every transaction.

ISO 27001

This certification confirms that Simply Contact has proper systems in place for managing and protecting sensitive information. It indicates our treatment of data security in our daily work as a priority.

ISO 27701 (PIMS)

We’re certified in ISO 27701, which has a primary focus on privacy. It enables us to handle personal data in a way that fully mirrors GDPR requirements and keeps information protected.

HIPAA

We’re also HIPAA compliant. HIPAA is the U.S. law that sets rules for handling personal health information. This is essential for clients in healthcare, insurance, and health tech.

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience, Wizz Air

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist, METRO

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing, Yves Rocher

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Fareportal

From the beginning of our cooperation with Simply Contact, support has definitely improved. Now we witness faster response time, support costs have gone down, and there’s also a significant improvement in customer satisfaction.
The team is easy to communicate with, and they’re usually quick to make changes. Somehow they also tend to catch undesirable trends before they become real issues.
There’s always something that could be better, but now we’re very happy with the support we’re getting.

Stacey Warder

Head of Support, Ditto Music

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FAQ

What are back office support services?

Back-office support involves dedicated professionals managing internal tasks that do not directly engage with customers or external stakeholders. These tasks are essential for smooth business operations and include activities such as data management, order processing, corporate administration, payroll, inventory tracking, and more. Essentially, back-office support keeps the business running behind the scenes, allowing front-office teams to focus on client-facing tasks.

Why do companies outsource back office services?

Outsourcing back-office support offers businesses a highly cost-effective solution for optimizing resource allocation and streamlining internal processes. By outsourcing, companies can focus on core functions while experienced specialists handle critical administrative tasks. Outsourcing also addresses gaps in expertise or staffing, providing access to skilled professionals without the need for internal recruitment, training, or overhead costs. This approach helps businesses maintain operational efficiency and flexibility.

Why choose Simply Contact as your back office BPO provider?

Simply Contact stands out as a trusted back-office support provider with a proven track record of delivering effective solutions across various industries. We are recognized by numerous clients for our ability to seamlessly integrate into their operations, offering a team of highly qualified outsourcing professionals. Our diverse service offerings and management skills allow us to optimize every aspect of your business's internal processes, from data management to administration, ensuring maximum efficiency and minimal disruption.

What is the difference between back-office and front-office outsourcing?

The distinction between back-office and front-office outsourcing is significant. Front-office outsourcing is focused on tasks that directly interact with clients or customers, such as sales, customer service, and marketing. It involves activities that drive customer engagement and brand representation. In contrast, the back office support system revolves around internal operations—tasks like data processing, staff management, record-keeping, and administrative duties—ensuring the smooth functioning of the business behind the scenes.

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