Elevate your business with efficient back office support outsourcing that takes care of the essential tasks, allowing you to focus on strategic growth.
Get a quoteThe back office is the engine that keeps business operations running smoothly. While customer-facing teams handle interactions, the back office manages the essential tasks that support them, keeping processes efficient, organized, and compliant. These behind-the-scenes functions may not be visible, but they directly impact customer satisfaction and business performance. Key back office tasks include:
Organizing, updating, and securing business-critical information.
Handling purchases, refunds, and account updates with accuracy.
Verifying records, maintaining regulatory standards, and ensuring audits run smoothly.
Managing schedules, coordinating teams, and handling reports to keep operations on track.
Secure and precise handling of databases, including employment records, financial data, and compliance documentation.
Assistance with scheduling, document processing, and regulatory compliance.
Invoice processing, accounts payable and receivable, payroll administration, and reconciliation services.
Support for healthcare, insurance, and financial services, including claims adjudication, fraud detection, and benefits coordination.
Backend platform configuration, testing, and custom account setup for technology-driven businesses.
Content moderation, fraud prevention, geo-fencing, and compliance verification to protect businesses and customers.
Describe your project and scope of tasks and have our manager prepare a customized proposal with your needs in mind.
Get in touchFocus on the major business and workflow optimization tasks and save costs and time while delegating all the routine, manual work to an experienced team.
Quality assurance (QA)
Cost reduction
Years of experience
Agents on board
Tasks handled by back office customer service might not be in the spotlight, but they keep businesses running smoothly. We handle the details so you can focus on key business operations.
Managing user accounts, subscription billing, technical documentation, backend platform configuration, and user acceptance testing to ensure seamless operations.
Conducting KYC verification, fraud detection, transaction monitoring, compliance reviews, and financial reconciliation to maintain security and regulatory compliance.
Processing reservations, claims adjudication, itinerary management, customer support for bookings, and flight data updates for smooth traveler experiences.
Managing applications, database administration (employment status, health records, financial history), utility provider support, and public inquiry handling for efficient service delivery.
Organizing case files, contract review and verification, legal research assistance, compliance documentation, and regulatory reporting to support legal teams.
Managing patient records, insurance enrollments, claims adjudication, fraud detection, appointment scheduling, and regulatory compliance for operational efficiency.
Shipment tracking, inventory updates, dispatch coordination, supply chain documentation, and compliance validation for seamless logistics operations.
Order processing, returns management, product catalog updates, multi-channel customer support, fraud detection, and trust & safety services for optimizing online sales.
Content moderation, digital rights management, audience analytics, platform verification, user-generated content review, and copyright enforcement to protect brands and platforms.
Simply Contact covers every step of establishing uninterrupted back office assistance so that each operation is smooth and effective.
We take a structured approach to back office support, ensuring efficiency, accuracy, and seamless integration with your operations. Our process is designed to reduce bottlenecks, improve workflow, and free up your team to focus on core business goals.
We analyze your specific needs and tailor a back office solution that fits your industry and operational requirements.
We streamline workflows, eliminate redundancies, and implement best practices to enhance efficiency.
Our team works with your existing systems or introduces tools to automate and improve data management, reporting, and communication.
We handle daily tasks like transaction processing, compliance management, and administrative support with precision and speed.
We monitor performance, analyze key metrics, and make ongoing adjustments to ensure maximum efficiency.
Supervisors and project managers regularly assess key performance metrics like accuracy and response time. This data helps us optimize processes and address any gaps.
We hold regular feedback sessions with agents to identify improvement areas and reinforce strong performance, ensuring continuous growth.
Based on performance insights, we organize training sessions that focus on addressing specific skill gaps, ensuring agents are always equipped for success.
We define communication guidelines that reflect your brand, ensuring consistency in all back-office tasks and interactions.
Recurring errors are tracked, and root cause analysis is used to prevent future mistakes, improving long-term accuracy.
AI and automation tools streamline routine tasks, improving efficiency and allowing our agents to focus on higher-value activities.
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA is a US law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
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