Back Office Support Services
Elevate your business with efficient back office support outsourcing that takes care of the essential tasks, allowing you to focus on strategic growth.
Get a quoteHow the back office works
The back office is the engine that keeps business operations running smoothly. While customer-facing teams handle interactions, the back office manages the essential tasks that support them, keeping processes efficient, organized, and compliant. These behind-the-scenes functions may not be visible, but they directly impact customer satisfaction and business performance. Key back office tasks include:
Data management
Organizing, updating, and securing business-critical information.
Order and transaction processing
Handling purchases, refunds, and account updates with accuracy.
Compliance and documentation
Verifying records, maintaining regulatory standards, and ensuring audits run smoothly.
Administrative support
Managing schedules, coordinating teams, and handling reports to keep operations on track.
Comprehensive back office outsourcing services
Data & records management
Secure and precise handling of databases, including employment records, financial data, and compliance documentation.
Administrative & operational support
Assistance with scheduling, document processing, and regulatory compliance.
Financial processing
Invoice processing, accounts payable and receivable, payroll administration, and reconciliation services.
Claims & policy administration
Support for healthcare, insurance, and financial services, including claims adjudication, fraud detection, and benefits coordination.
Platform & system support
Backend platform configuration, testing, and custom account setup for technology-driven businesses.
Trust & safety services
Content moderation, fraud prevention, geo-fencing, and compliance verification to protect businesses and customers.
Describe your project and scope of tasks and have our manager prepare a customized proposal with your needs in mind.
Get in touchMaximize the impact of back office support
Focus on the major business and workflow optimization tasks and save costs and time while delegating all the routine, manual work to an experienced team.
Quality assurance (QA)
Cost reduction
Years of experience
Agents on board
Back office support solutions for every industry
Tasks handled by back office customer service might not be in the spotlight, but they keep businesses running smoothly. We handle the details so you can focus on key business operations.
SaaS
Managing user accounts, subscription billing, technical documentation, backend platform configuration, and user acceptance testing to ensure seamless operations.
FinTech, Blockchain & Cryptocurrency
Conducting KYC verification, fraud detection, transaction monitoring, compliance reviews, and financial reconciliation to maintain security and regulatory compliance.
Aviation & Travel
Processing reservations, claims adjudication, itinerary management, customer support for bookings, and flight data updates for smooth traveler experiences.
Government
Managing applications, database administration (employment status, health records, financial history), utility provider support, and public inquiry handling for efficient service delivery.
Legal
Organizing case files, contract review and verification, legal research assistance, compliance documentation, and regulatory reporting to support legal teams.
Healthcare
Managing patient records, insurance enrollments, claims adjudication, fraud detection, appointment scheduling, and regulatory compliance for operational efficiency.
Logistics & Delivery
Shipment tracking, inventory updates, dispatch coordination, supply chain documentation, and compliance validation for seamless logistics operations.
E-commerce
Order processing, returns management, product catalog updates, multi-channel customer support, fraud detection, and trust & safety services for optimizing online sales.
Media & Entertainment
Content moderation, digital rights management, audience analytics, platform verification, user-generated content review, and copyright enforcement to protect brands and platforms.
We provide real results
Why choose us?
Expertise in Aviation & Travel, E-commerce & Retail, FinTech, Mobility & Delivery, IT, Gaming, Government, and more
Presence in the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova, providing global reach while understanding local market needs
11+ years of experience in fast, hassle-free project launches, enabling smooth transitions and quick integrations for back office operations
Acting as an extension of your team, fully dedicated to your goals, working as if they were our own
Continuous, uninterrupted 24/7 back office operations, guaranteeing seamless around-the-clock operations
AI-powered support that delivers smarter, faster, and more efficient back office solutions, reducing manual tasks and enhancing accuracy
Future-ready solutions tested by our in-house R&D experts, ready to evolve with your business needs
Certified for PCI DSS, ISO 27001, and ISO 27701 compliance, ensuring the highest standards of data security and privacy
Back office BPO in 20+ languages, helping you communicate and manage back office tasks across different demographics
Trusted by
We've got you fully covered
Simply Contact’s back office support services cover every step of establishing uninterrupted assistance, making each operation smooth and effective.
Quality assurance
Recruitment
In-house training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
Proven process for seamless service
We take a structured approach to back office support, ensuring efficiency, accuracy, and seamless integration with your operations. Our process is designed to reduce bottlenecks, improve workflow, and free up your team to focus on core business goals.
Assessment & customization
We analyze your specific needs and tailor a back office solution that fits your industry and operational requirements.
Process optimization
We streamline workflows, eliminate redundancies, and implement best practices to enhance efficiency.
Technology integration
Our team works with your existing systems or introduces tools to automate and improve data management, reporting, and communication.
Execution & management
We handle daily tasks like transaction processing, compliance management, and administrative support with precision and speed.
Continuous improvement
We monitor performance, analyze key metrics, and make ongoing adjustments to ensure maximum efficiency.
How we ensure high-quality back office support services
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Quality checks
Supervisors and project managers regularly assess key performance metrics like accuracy and response time. This data helps us optimize processes and address any gaps.
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Frequent feedback
We hold regular feedback sessions with agents to identify improvement areas and reinforce strong performance, ensuring continuous growth.
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Tailored training
Based on performance insights, we organize training sessions that focus on addressing specific skill gaps, ensuring agents are always equipped for success.
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Brand-aligned communication
We define communication guidelines that reflect your brand, ensuring consistency in all back-office tasks and interactions.
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Error tracking and prevention
Recurring errors are tracked, and root cause analysis is used to prevent future mistakes, improving long-term accuracy.
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Technology integration
AI and automation tools streamline routine tasks, improving efficiency and allowing our agents to focus on higher-value activities.
Our awards & certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that a back office call center has robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (PIMS)
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA
HIPAA is a US law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
Get in touch with us today
FAQ
What are back office support services?
Why do companies outsource back office services?
Why choose Simply Contact as your back office BPO provider?
What is the difference between back-office and front-office outsourcing?
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