A new level of back-office support efficiency to enable companies focus on their core business funtionsGet a quote
Gather, capture, store, and process data the right way - assign data entry tasks to our seasoned specialists to save time and costs.
The ordering service allows your customers to get quality advice in choosing your product / service, finding the best alternatives, as well as recommendations on the related products.
Administration can be time-consuming and cumbersome - back-office outsourcing services help fix the situation.
Focus on the major business tasks and workflow optimization tasks and save the costs and time while specialized experts do all the routine, manual stuff for you.
Quality Assurance (QA)
Years of experience
Agents on board
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.Get in touch
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
Describe quality processes to enhance and improve efficiency and performance
Analyze the results of quality checks for supervisors, coaches, and PMs
Hold regular feedback sessions to identify areas in which agents may need improvement
Based on the analytics, we make requests for training sessions
Define a style of communication that aligns with the customer's brand
Get fast answers to any remaining questions
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