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Multilingual Customer Support

Name: Multilingual customer support
Brand: Simply Contact
Rating: 4.9 (26 reviews)

Grow your global presence and exceed expectations with personalized support services in different languages.

Get in touch

Simply Contact

Award-winning customer support company.

We meet the highest security standards and are PCI DSS, ISO 27001, ISO 27701 (PIMS) certified.

Simply Contact
Services
Customer support outsourcing
Multilingual customer support

The business impact of multilingual customer care

Why is it important to deliver support in multiple languages?

Customers are more satisfied when they get support in their native language. 
76% prefer to buy products with information in their own language. (Source: Survey by CSA across 29 countries)
40% won’t buy from companies that don’t offer native language support, leading to revenue loss.
So, when serving an international audience, multilingual support is a must.

We provide support in your customer’s language

Voice customer support

Efficient multilingual call center services empower you to address every query with an instant and meaningful response. You’ll be able to deal with the growing number of calls easily.

Social media support

Social media is a vital channel for customers to obtain information and interact with the brand. We provide competent multilingual customer care in your brand’s social media, enhancing the overall client experience.

Live chat support

Live chat is another efficient tool for delivering support services and addressing customer concerns. A multilingual live chat is a key to quick and easy issue resolution.

Email support

Emails come in all languages, shapes and sizes. With our multilingual email support services, be sure every support request sent through email will receive a qualified, quick reply.

Support in messengers

Do your customers prefer messengers? No problem. Whatever device or channel your customers use, they’ll get the multilingual help desk they need.

Chatbot integration

Chatbots are extremely valuable as they save time, costs, and resources. We integrate chatbots into your customer service to skyrocket its efficiency and ease customer experience.

Offering multilingual support across all channels

Your customers can contact you through...

Social networks
Messengers
Calls
Chats
Email
Bots

Simply Contact

You choose...

...in more than 20 languages

Hello! How can I help you?

Witam! W czym mogę pomóc?

Доброго дня! Чим можу бути корисний?

Hallo! Wie kann ich Ihnen helfen?

¡Hola! ¿En qué puedo servirle?

Bonjour! Est-ce que je peux vous aider?

Salve! Come posso aiutarla?

Maximize the impact of multilingual customer care

Reach a global audience by offering support in their native language. Our multilingual help desk services ensure your customers get the expert, personalized service they expect. Save time and resources by outsourcing so you can focus on growing your business while we handle the communication.

>90%

Quality assurance (QA)

80%+

Customer satisfaction (CSAT)

up to 70%

Cost reduction

80%

First call resolution (FCR)

Ready to launch a multilingual contact center?

Describe your project and scope of tasks and have our manager prepare a customized proposal for your multilingual customer service needs.

Get in touch

We achieve solid results

We've got you fully covered

We deliver end-to-end support for your workflow. From launch to daily operations, our multilingual call center services handle every challenge with confidence.

Quality assurance

Recruitment

In-house training center

Regular reporting and analytics

Uninterrupted operations

IT setup and maintenance

Empower your multilingual support journey with AI

Hiring agents who speak your customers’ language builds trust and enhances satisfaction. But what if you need to support multiple languages quickly, manage high inquiry volumes, or significantly reduce costs? Real-time translation tools provide an efficient alternative, enabling instant multilingual support without the need for additional hires. An AI-powered multilingual support system helps businesses expand into new markets, maintain 24/7 coverage, and handle seasonal demand—all while keeping communication clear and consistent.

Why companies choose Simply Contact

Supporting 20+ languages to meet the needs of multilingual businesses

Hiring multicultural talent across the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova

Scaling your team up or down with ease to ensure flexibility and adaptability

11+ years of experience in fast, hassle-free project launches

Continuously exploring customer experience trends and new tools in our in-house R&D office

Expertise in Aviation & Travel, E-commerce & Retail, FinTech, Mobility & Delivery, IT, Gaming, and Government

Flexible 24/7 omnichannel support for peak and off-peak seasons

AI-powered real-time translation for businesses seeking to expand their global reach, not expenses

Certified for PCI DSS, ISO 27001, and ISO 27701 (PIMS) compliance

Our awards & certifications

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that our multilingual call center services are backed by robust processes that safeguard sensitive information, providing our clients with peace of mind.

ISO 27701 (PIMS)

Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.

HIPAA

HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music

Get in touch with us today

FAQ

What is multilingual customer support?

Multilingual customer service support is the ability to assist customers in multiple languages, ensuring clear communication and a personalized experience.
It can be provided through channels like phone, email, live chat, and social media, either in-house or through a multilingual BPO provider.
Offering support in a customer’s preferred language increases satisfaction, builds loyalty, and helps businesses expand globally.

What are the benefits of multilingual customer service?

Outsourced multilingual customer support is a cost-effective solution for managing global customer needs. Instead of building an in-house multilingual team, businesses partner with external providers who handle hiring, training, and operations.
A multilingual call center outsourcing ensures 24/7 support across time zones, offering seamless assistance in multiple languages. This scalable approach adapts to customer demand while allowing businesses to focus on core operations.
Outsourcing improves efficiency, enhances customer satisfaction, and builds loyalty by delivering expert support to diverse international audiences.

What languages do you support at Simply Contact?

At Simply Contact, we provide multilingual call center outsourcing in over 20 languages, including English, Spanish, French, German, Italian, Chinese, Japanese, and Polish, among others.
We go beyond standard offerings to meet your demands. Every project is different, so we provide customized multilingual technical support, ensuring we cover the specific languages you need to connect effectively with your customers.

How do you verify agents’ language skills?

Language proficiency is crucial when customers expect excellent service, which they do all the time. To ensure agents’ fluency and clear communication, we engage professional language teachers to test each candidate through written and oral assessments. This way, our multilingual customer support teams deliver high-quality service in every language we offer.

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