Business Process Outsourcing

We empower global businesses to focus on growth while we handle the rest. Transform your operations with tailored BPO solutions that reduce costs and improve business efficiency.

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Simply Contact

Ranked among Top BPO Services Companies.

We meet the highest security standards following ISO 27001, ISO 27701, and GDPR.

Simply Contact
Services
Business Process Outsourcing

Why outsource business processes?

Cut costs, not quality

Reduce spending on hiring, training, and infrastructure while maintaining high service standards.
Focus on your priorities

Keep your internal team concentrated on core priorities while remote back-office staff handles the rest.
Scale with confidence

Easily adjust your operations as your business evolves, without the delays of internal restructuring.

Back office tasks you can outsource

Data entry and processing

✓ Inputting customer and transaction data
✓ Processing orders and applications
✓ Preparing reports and summaries

Content moderation

✓ Reviewing user comments and posts
✓ Flagging or removing inappropriate content
✓ Ensuring community guidelines are followed

Account and billing support

✓ Generating and sending invoices
✓ Handling refunds and payment issues
✓ Updating subscription or account details

Customer onboarding support

✓ Verifying documents and identity
✓ Assisting with account setup
✓ Sending welcome emails and walkthroughs

Order management

✓ Tracking shipments and deliveries
✓ Updating customers on order status
✓ Managing returns and exchanges

CRM and database management

✓ Cleaning and updating contact records
✓ Segmenting customer databases
✓ Maintaining data accuracy and consistency

Our business process outsourcing capabilities

Back office outsourcing

We handle essential behind-the-scenes operations like data entry, content moderation, order processing, and account maintenance to keep your business running smoothly.

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Customer support

Our trained agents manage everything from inquiries and complaints to order tracking and loyalty programs, ensuring your customers always feel heard and supported.

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AI-enhanced services

We integrate AI tools like chatbots, sentiment analysis, and automated workflows to speed up response times and boost service quality without sacrificing the human touch.

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Multilingual BPO

We communicate with your global customers in 20+ languages, combining native-level fluency with cultural awareness to deliver localized experiences at scale.

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Omnichannel support

Whether it’s chat, email, phone, or social media, we provide seamless customer care across all channels with a consistent voice and unified performance tracking.

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Trust and safety

We protect your brand and users through proactive content moderation, fraud detection, and compliance-driven processes that ensure every interaction is secure.

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Build efficiency with tailored BPO services

Tired of juggling complex processes and growing customer demands? Outsource customer support and back office tasks to an experienced provider and focus on core operations.

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Versatile back-office outsourcing for any purpose

Focus on your core business while we handle the routine. Our cost-effective BPO solutions save you time and money by assigning skilled experts to manage manual, repetitive tasks efficiently.

>90%

Quality assurance (QA)

80%+

Customer satisfaction (CSAT)

up to 70%

Operational cost reduction

>80%

First call resolution (FCR)

Trusted by

We've got you fully covered

Quality Assurance

Recruitment

In-house training center

Regular reporting and analytics

Uninterrupted operations

IT setup and maintenance

We generate impactful results

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Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your needs.

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Why choose us?

Global coverage

Active in six countries—Poland, the UK, Bulgaria, Romania, Ukraine, and Moldova—ensuring broad geographic coverage.

Consistent quality

Our BPO company delivers high-quality support across phone, email, chat, and more, ensuring a consistent experience for your customers.

CX-focused

We track and improve CSAT and NPS scores to continuously enhance the customer experience and satisfaction.

Scalable support for growth

As your needs grow, we can add up to 50 agents per month to meet increasing demand.

Data security

We comply with PCI DSS, ISO 27001, and ISO 27701 standards, ensuring your data is protected at all times.

Fast project launch

Our streamlined onboarding process ensures quick and efficient deployment of your BPO services.

24/7 operations

We provide 24/7 BPO support, ensuring your customers receive assistance whenever needed.

Future-ready

AI-integrated business process outsourcing with chatbots and voice bots to keep you innovative and adaptable.

Cost-efficient

Our cost-effective BPO solutions balance optimized pricing with high-quality service.

How we ensure high-quality service

Describe quality processes to enhance and improve efficiency and performance

Analyze the results of quality checks for supervisors, coaches, and PMs

Hold regular feedback sessions to identify areas in which agents may need improvement

Based on the analytics, we make requests for training sessions

Align our communication style with the client's brand voice

Our awards & certifications

PCI DSS

Simply Contact is a PCI DSS-certified customer support outsourcing company. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting customers’ data and ensuring their information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures our outsourcing company has robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701 (PIMS)

Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.

HIPAA

HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, enhancing outsourced omnichannel contact center services in industries such as healthcare, insurance, and health tech.

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience, Wizz Air

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist, METRO

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing, Yves Rocher

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Fareportal

From the beginning of our cooperation with Simply Contact, support has definitely improved. Now we witness faster response time, support costs have gone down, and there’s also a significant improvement in customer satisfaction.
The team is easy to communicate with, and they’re usually quick to make changes. Somehow they also tend to catch undesirable trends before they become real issues.
There’s always something that could be better, but now we’re very happy with the support we’re getting.

Stacey Warder

Head of Support, Ditto Music

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FAQ

What is BPO in simple words?

BPO (Business Process Outsourcing) involves hiring an external company to manage non-core business processes business functions such as customer support, data processing, or accounting. This allows you to concentrate on your core business while professionals handle other essential tasks, improving efficiency and freeing up valuable resources.

What are the pros and cons of BPO?

Pros: Outsourcing provides significant cost savings, access to specialized expertise, scalability to grow with your business, and the flexibility to adapt quickly to changing needs.
Cons: You may experience a loss of direct control, become dependent on the provider, and face communication challenges, especially if the provider operates in different time zones.

What services does a BPO company provide?

BPO companies provide a variety of services, such as customer support, back-office operations, technical assistance, AI-driven solutions, multilingual support, content moderation, and more. Each service is designed to meet the specific needs of your business, allowing you to offload critical yet non-core tasks.

How much does business process outsourcing cost?

Outsourcing costs vary based on the complexity, volume of tasks, and specific services you need. On average, businesses can save anywhere from 30% to 50% compared to the cost of maintaining in-house teams. We offer tailored pricing based on your unique requirements and ensure you get the best value for your investment.

What are the benefits of back office outsourcing?

Outsourcing back-office tasks lets you optimize your business processes and reduce operational costs. With skilled professionals managing routine functions like data entry, processing, and administrative work, you can focus on strategic initiatives that drive business growth and increase overall productivity.

Is it safe to outsource customer support to Simply Contact?

Security is a top priority at Simply Contact. We adhere to strict industry standards and are certified for PCI DSS, ISO 27001, and ISO 27701 compliance. Your data is protected through advanced encryption, controlled access measures, and regular security audits to ensure the highest level of protection for your business and customers.

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