Business Process Outsourcing
Reinvent and simplify business operations
with targeted BPO services.
We Provide
Back office support
Outsource non-customer-facing tasks to increase efficiency without huge investments in staff and technology.
Data entry
Get data entry and processing services including data enrichment, categorization, and content moderation.
Customer-related tasks
Outsource any customer-facing operations such as customer support services, call centers, and more.
Versatile Back-Office Outsourcing for any purpose
Focus on the major business tasks and workflow optimization tasks and save the costs and time while specialized experts do all the routine, manual stuff for you.
Quality Assurance (QA)
Customer satisfaction (CSAT)
Cost Reduction
First Call Resolution
We got you fully covered
Quality Assurance
Recruitment
Inhouse training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
We are trusted by
Our client success stories
Wizz Air
Task
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
METRO
Task
Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.
Yves Rocher
Task
Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.
We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchWhy choose us?
The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
Customer experience in North American and global markets
Multilingual BPO up to 18 languages
Customer experienceoriented (CSAT, NPS track and improvement)
Fast and easy launch with experienced staff
Continuous uninterrupted 24/7 operations
Data security compliance with PCI DSS, ISO 27001 and ISO 27701 (GDRP)
Scalability ramp speed up to 50 agents per month
Excellent cost-effective solutions
Performance that stands out
We are grateful that our work has been recognized and proud to be named the best Global Outsourced Customer Support provider and Ukraine's Business Services Leader by Clutch, as well as to be awarded two Silver Stevie Awards.
Сonfirmed security and reliability
We always ensure that your customer data is protected and safe - that's why we are PCI DSS, ISO 27001 and and ISO 27701 (GDRP) certified.
How do we ensure a high quality of service?
Describe quality processes to enhance and improve efficiency and performance
Analyze the results of quality checks for supervisors, coaches, and PMs
Hold regular feedback sessions to identify areas in which agents may need improvement
Based on the analytics, we make requests for training sessions
Define a style of communication that aligns with the customer's brand
FAQ
However, BPO requires planning the process of selecting and onboarding a vendor. We also recommend pointing a person at the enterprise who will manage and control the relationship with your outsourcing partner."
Get fast answers to any remaining questions
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