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Business Process Outsourcing

Reinvent and simplify business operations
with targeted BPO services.

Get a quote
Simply Contact
Ranked among Top BPO
Services companies.
We meet the highest
security standards in accordance
with ISO 27001 and ISO 27701 (GDRP).

We Provide

Back office support

Outsource non-customer-facing tasks to increase efficiency without huge investments in staff and technology.

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Data entry

Get data entry and processing services including data enrichment, categorization, and content moderation.

Customer-related tasks

Outsource any customer-facing operations such as customer support services, call centers, and more.

Versatile Back-Office Outsourcing for any purpose

Focus on the major business tasks and workflow optimization tasks and save the costs and time while specialized experts do all the routine, manual stuff for you.

>90%

Quality Assurance (QA)

80%+

Customer satisfaction (CSAT)

up to 70%

Cost Reduction

>80%

First Call Resolution

We got you fully covered

Quality Assurance
Quality Assurance

Recruitment
Recruitment

Inhouse training center
Inhouse training center

Regular reporting and analytics
Regular reporting and analytics

Uninterrupted operations
Uninterrupted operations

IT setup and maintenance
IT setup and maintenance

We are trusted by

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Our client success stories

Wizz Air

Task

Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.

Results
6000 calls handled per day
98 agents on the line
24/7 operations
7 service languages
Read the full story
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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience

METRO

Task

Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.

Results
98% of requests resolved within 120 seconds
95% of clients mark service quality as excellent
5 channels supported
12000 сalls handled per month
Read the full story
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METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist

Yves Rocher

Task

Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.

Results
2600 outbound calls handled per day
60 agents on the line
10% sales conversion increase
Read the full story
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We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.

Marina Voloshina
Head of Client Marketing
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Have Questions? Fill out the form and we'll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

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Why choose us?

The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
Customer experience in North American and global markets
Customer experience in North American and global markets
Multilingual BPO up to 18 languages
Multilingual BPO up to 18 languages
Customer experienceoriented (CSAT, NPS track and improvement)
Customer experienceoriented (CSAT, NPS track and improvement)
Fast and easy launch with experienced staff
Fast and easy launch with experienced staff
Continuous uninterrupted 24/7 operations
Continuous uninterrupted 24/7 operations
Data security compliance with PCI DSS, ISO 27001 and ISO 27701 (GDRP)
Data security compliance with PCI DSS, ISO 27001 and ISO 27701 (GDRP)
Scalability ramp speed up to 50 agents per month
Scalability ramp speed up to 50 agents per month
Excellent cost-effective solutions
Excellent cost-effective solutions

Performance that stands out

We are grateful that our work has been recognized and proud to be named the best Global Outsourced Customer Support provider and Ukraine's Business Services Leader by Clutch, as well as to be awarded two Silver Stevie Awards.

Client
Do you have any awards?
Simply
Yes, we have a lot of them and we are most proud of these
✨ Gold Winner 2022 by ECCCSA
✨ Top B2B Companies Global 2022 by Clutch
✨ Stevie Awards Contact Centre or Customer Service Outsourcing Provider of the Year
See our full list of awards
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Сonfirmed security and reliability

We always ensure that your customer data is protected and safe - that's why we are PCI DSS, ISO 27001 and and ISO 27701 (GDRP) certified.

Client
Do you have security certifications?
Simply
Yes, we are PCI DSS, ISO 27001 and ISO 27701 (GDRP) certified.
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How do we ensure a high quality of service?

Describe quality processes to enhance and improve efficiency and performance

Analyze the results of quality checks for supervisors, coaches, and PMs

Hold regular feedback sessions to identify areas in which agents may need improvement

Based on the analytics, we make requests for training sessions

Define a style of communication that aligns with the customer's brand

Learn more from our blog
Business Process Outsourcing: How It Works
Business Process Outsourcing: How It Works
Business Tips
2020-10-01
How to Outsource Back Office Operations Successfully
How to Outsource Back Office Operations Successfully
Business Tips
2022-01-28
Support Leads To Retention: Our Customers' Experience
Support Leads To Retention: Our Customers' Experience
Business Tips
2021-02-23

FAQ

What is BPO in simple words?
Business process outsourcing means contracting routine business activities and tasks to a third-party provider. It is possible to outsource both back office and customer-related operations.
Which services are offered by BPO?
BPO services can include a variety of tasks such as data entry, payroll, accounting, data recording and processing, telemarketing, customer support, inventory management, supply-chain management, and human resources.
What are the pros and cons of BPO?
"BPO services help companies make their processes flexible and efficient while reducing costs. By outsourcing routine tasks, the company can focus on their core activities and growing their business.

However, BPO requires planning the process of selecting and onboarding a vendor. We also recommend pointing a person at the enterprise who will manage and control the relationship with your outsourcing partner."
How much does business process outsourcing cost?
The price of BPO services heavily depends on your particular project and the scope of tasks. Therefore, we recommend leaving your request to have our manager prepare a custom quote for your specific project.
Other services
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Back-office support
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