We use cookies to make sure you get the best experience.

Business Process Outsourcing: №1

Business Process Outsourcing

Reinvent and simplify business operations
with targeted BPO services.

Get a quote
Simply Contact
Ranked among Top BPO
Services companies.
We meet the highest
security standards in accordance
with ISO 27001 and ISO 27701 (GDRP).

We Provide

Back office support

Outsource non-customer-facing tasks to increase efficiency without huge investments in staff and technology.

Learn more
Data entry

Get data entry and processing services including data enrichment, categorization, and content moderation.

Customer-related tasks

Outsource any customer-facing operations such as customer support services, call centers, and more.

Versatile Back-Office Outsourcing for any purpose

Focus on the major business tasks and workflow optimization tasks and save the costs and time while specialized experts do all the routine, manual stuff for you.

>90%

Quality Assurance (QA)

80%+

Customer satisfaction (CSAT)

up to 70%

Cost Reduction

>80%

First Call Resolution

We got you fully covered

Business Process Outsourcing: №1
Quality Assurance

Business Process Outsourcing: №1
Recruitment

Business Process Outsourcing: №1
Inhouse training center

Business Process Outsourcing: №1
Regular reporting and analytics

Business Process Outsourcing: №1
Uninterrupted operations

Business Process Outsourcing: №1
IT setup and maintenance

We are trusted by

Business Process Outsourcing: №1
Business Process Outsourcing: №1
Business Process Outsourcing: №1
Business Process Outsourcing: №1
Business Process Outsourcing: №1

We generate impactful results

Business Process Outsourcing: №1

110% increase in sales conversion rate

Read the full story Full story
Business Process Outsourcing: №1

6000 calls handled per day

Read the full story Full story
Business Process Outsourcing: №1

95% customer satisfaction

Read the full story Full story
Business Process Outsourcing: №1 Business Process Outsourcing: №1 Business Process Outsourcing: №1
Have Questions? Fill out the form and we'll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

Get in touch

Why choose us?

Business Process Outsourcing: №1
The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
Business Process Outsourcing: №1
Customer experience in North American and global markets
Business Process Outsourcing: №1
Multilingual BPO up to 18 languages
Business Process Outsourcing: №1
Customer experienceoriented (CSAT, NPS track and improvement)
Business Process Outsourcing: №1
Fast and easy launch with experienced staff
Business Process Outsourcing: №1
Continuous uninterrupted 24/7 operations
Business Process Outsourcing: №1
Data security compliance with PCI DSS, ISO 27001 and ISO 27701 (GDRP)
Business Process Outsourcing: №1
Scalability ramp speed up to 50 agents per month
Business Process Outsourcing: №1
Excellent cost-effective solutions

Our Awards & Certifications

Business Process Outsourcing: №1

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

Business Process Outsourcing: №1

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

Business Process Outsourcing: №1

ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

  • Business Process Outsourcing: №1
  • Business Process Outsourcing: №1
  • Business Process Outsourcing: №1
  • Business Process Outsourcing: №1
  • Business Process Outsourcing: №1

How do we ensure a high quality of service?

Describe quality processes to enhance and improve efficiency and performance

Analyze the results of quality checks for supervisors, coaches, and PMs

Hold regular feedback sessions to identify areas in which agents may need improvement

Based on the analytics, we make requests for training sessions

Define a style of communication that aligns with the customer's brand

FAQ

What is BPO in simple words?
Business process outsourcing means contracting routine business activities and tasks to a third-party provider. It is possible to outsource both back office and customer-related operations.
Which services are offered by BPO?
BPO services can include a variety of tasks such as data entry, payroll, accounting, data recording and processing, telemarketing, customer support, inventory management, supply-chain management, and human resources.
What are the pros and cons of BPO?
"BPO services help companies make their processes flexible and efficient while reducing costs. By outsourcing routine tasks, the company can focus on their core activities and growing their business.

However, BPO requires planning the process of selecting and onboarding a vendor. We also recommend pointing a person at the enterprise who will manage and control the relationship with your outsourcing partner."
How much does business process outsourcing cost?
The price of BPO services heavily depends on your particular project and the scope of tasks. Therefore, we recommend leaving your request to have our manager prepare a custom quote for your specific project.
Business Process Outsourcing: №1 Business Process Outsourcing: №1
Get fast answers to any remaining questions
Get in touch
Get in touch