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Our Awards & Industry Recognition

Simply Contact is committed to providing top-notch customer support services. Our awards and certifications are a testament to our dedication to excellence and our unwavering commitment to our clients. Discover our achievements.

Our certifications

Our Awards: №1

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

Our Awards: №2

ISO 27701 (PIMS)

Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.

Our Awards: №3

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

Our Awards: №4

HIPAA

HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.

Our awards

Our Awards: №5

Gold Winner | Globee® Awards for Artificial Intelligence

Simply Contact won Gold at the 2025 Globee® Awards for Artificial Intelligence, recognized for its voice assistant that resolves all customer calls in under 30 seconds.
Our Awards: №6

Silver Stevie Award 2025

Winning the Silver Stevie Award for Contact Center or Customer Service Outsourcing Provider of the Year reflects our dedication to delivering high-quality, efficient, and scalable support solutions.
Our Awards: №7

Bronze Stevie Award 2025

The Bronze Stevie Award for Best Use of Technology in Customer Service highlights our strong focus on technology-driven customer support, which involves AI, automation, and data-driven insights.

Our Awards: №8

G2 High Performer Winter 2025

Each quarter, G2 highlights top outsourcing vendors based on real user reviews and other online insights. In December 2024, we earned recognition as a High Performer in G2’s Winter 2025 Grid Report.
Our Awards: №9

Clutch 1000 List for 2024

Simply Contact is honored to be recognized on the Clutch 1000 list for 2024, a testament to our commitment to delivering exceptional B2B services and consistently exceeding client expectations.
Our Awards: №10

Clutch Champion 2024

We are thrilled to announce that Simply Contact has been named a 2024 Clutch Champion. This award highlights our dedication to providing top-tier solutions and services, as evidenced by our recent client reviews.

Our Awards: №11

Clutch Global Leader 2024

We are proud to be honored with the 2024 Fall Clutch Global Award for Contact Center Outsourcing. This recognition solidifies our position as a leading provider of B2B services.

Our Awards: №12

Bronze Stevie Award 2024

Simply Contact is proud to have received a Bronze Stevie Award for being the Contact Center or Customer Service Outsourcing Provider of the Year, recognizing our services.
Our Awards: №13

OA500 Award 2024

Simply Contact has been recognized as one of the top 500 BPO firms worldwide for our commitment to excellence and our significant impact on the global outsourcing landscape.
Our Awards: №14

Clutch 1000 List for 2023

Simply Contact proudly joins the Clutch 1000 list for 2023, a recognition of our outstanding B2B services and dedication to client satisfaction.
Our Awards: №15

Manifest Leader Awards 2023

Simply Contact is thrilled to receive The Manifest Global Awards for being one of the most reviewed and recommended leaders in answering services.
Our Awards: №16

ECCCSAs 2023

Simply Contact was recognized with a Highly Commended award in the Most Effective Improvement Initiative category by the ECCCSAs, emphasizing the company's commitment to excellence in customer service innovation.

Our Awards: №17

Clutch Global Leader 2023

We are honored to receive the 2023 Fall Clutch Global Award for Contact Center Outsourcing services, a recognition based on our industry expertise and positive client feedback, reinforcing our position as a leader in the global B2B services industry.

Our Awards: №18

Clutch Champion 2023

Simply Contact is proud to be named a 2023 Clutch Champion by Clutch. This honor is based on new client reviews, underlining our top-rated leadership in the industry.
Our Awards: №19

Outsourcing Impact Award 2023

Simply Contact was awarded the Outsourcing Impact Award 2023 in the Community Building category for our substantial contributions to community development and societal impact.
Our Awards: №20

Stevie Award 2023

Simply Contact is honored to have received a Silver Stevie Award for being the Contact Centre & Customer Service Outsourcing Provider of the Year, recognizing our excellence in delivering outsourced customer service solutions.
Our Awards: №21

Clutch 2023

We're proud to receive Clutch's Top Customer Support Outsourcing Company Award, thanks to our clients' trust and our dedication to great service.
Our Awards: №20

Stevie Award 2023

Simply Contact is honored with a second Silver Stevie Award for Contact Centre of the Year (Over 100 Seats), which underscores our proficiency in offering top-tier outsourcing solutions around the world.
Our Awards: №23

Titan Business Awards 2023

Simply Contact is a proud recipient of the 2023 TITAN Business Awards Gold in the Customer Service — Contact Center of the Year category.
Our Awards: №24

ECCCSAs 2022

Simply Contact was honored with the Crisis Management Approach Award by the European Contact Centre and Customer Service Awards (ECCCSA).

Our Awards: №25

Clutch 2022

Simply Contact has been recognized as a Top Company in the Customer Support Outsourcing category by Clutch, showcasing our expertise in client service solutions.
Our Awards: №26

Clutch 2022

Simply Contact is proud to be recognized by Clutch as one of the Top 1000 Global Companies for 2022.
Our Awards: №27

Clutch 2022

Simply Contact has been honored with the Clutch Top B2B Companies Award, a testament to our outstanding customer support services tailored for the business-to-business sector.
Our Awards: №28

Clutch 2021

In 2021, Simply Contact was recognized as a Global Outsourced Customer Support Services Leader by Clutch, thanks to our strong market presence, proven ability to deliver, and consistently positive feedback from our clients.
See all

Featured in media

Expert View: Simply Contact’s John Cole On the Strategic Rise of Nearshore BPO (Author: John Cole, BPO Expert)

Media
13 May, 2025

AI + RPA + Humans: What Does the Future Customer Support Team Look Like?

Media
30 April, 2025

8 Essential Customer Service Standards to Drive Business Success (An expert opinion of Anna Bielikova, COO)

Media
30 April, 2025

Travel industry resilience: How BPO support helps in crisis management (Author: Tamara Maleta, Project Manager)

Media
29 April, 2025

Simply Contact makes strategic expansions, appoints new Europe leaders

Media
26 Mar, 2025

Simply Contact Expands into the UK, Welcomes New COO to Drive Growth

Media
26 Mar, 2025

Proven strategies for exceptional fintech customer support (An expert opinion of Anna Mazur, Project Manager)

Media
26 Mar, 2025

What really matters when choosing a BPO provider? (Author: Anna Bielikova, COO)

Media
18 Mar, 2025

Customer Support Tips for Fintech Companies for 2025 (Author: Anna Mazur, Project Manager)

Media
17 Mar, 2025

Simply Contact Expands European Reach with Strategic Growth in the UK and CEE

Media
13 Mar, 2025

Simply Contact Leverages AI in Customer Support to Transform CX

Media
25 Nov, 2024

Simply Contact setzt KI im Kundensupport ein, um CX zu verändern

Media
25 Nov, 2024

Simply Contact exploite l'IA dans l'assistance à la clientèle pour transformer l'expérience client

Media
25 Nov, 2024

Simply Contact Joins Lviv IT Cluster

Media
29 Nov, 2023

Outsourcing Impact Review: Ukraine Contact Centers by Simply Contact

Media
29 Oct, 2023

The Exchange 2023 – Simply Contact: Ukraine – Operating under adversity

Media
11 Apr, 2023

Ukrainian Customer Support Company Enforced the Best Approach to Managing the Crisis and Grew in the Wartime Reality

Media
8 Dec, 2022

Ukrainisches Kundendienstunterneh men setzt besten Kundendienstansatz zur Krisenbewältigung um und wächst trotz Kriegsbedingungen

Media
8 Dec, 2022
Reviews
Our Awards: №48

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience
Our Awards: №49

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
Our Awards: №50

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong
SVP People & Culture, Travel Tech Company
Our Awards: №51

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Head of Client Marketing
Our Awards: №52

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses. 
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder
Head of Support, Ditto Music

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