Award-winning customer experience
Simply Contact is recognized by the world's leading CX bodies for operational excellence and measurable results. Our teams meet a bachelor's-degree standard, with industry specialists per account, and for revenue- or compliance-critical engagements we can be paid per resolved contact instead of per seat.
Security standards and certificates
PCI DSS
Simply Contact is PCI DSS Level 1 certified, covering all card transactions and protecting clients' sensitive data.
ISO 27001
ISO 27001 is the international standard for information security management. Certification confirms that our data protection processes are independently audited.
ISO 27701
ISO 27701 extends ISO 27001 to privacy information management (PIMS). Its requirements map to GDPR and cover how personal data is handled.
HIPAA
HIPAA compliance ensures protection of sensitive health data for clients in healthcare, insurance, and healthtech industries.
Recognised by the world's top CX bodies
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2025ECCCSAs Bronze Winner
European Contact Centre & Customer Service Awards
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2025UKCXA
UK Customer Experience Awards
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2025CX Awards
Customer Experience Awards
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2025Globee Silver
Globee® Business Awards
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2025Globee AI Award
Globee® AI Excellence Awards
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2025SASCS Silver Winner
Contact Center or Customer Service Outsourcing Provider of the Year
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2025SASCS Bronze Winner
Best Use of Technology in Customer Service
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2025G2 High Performer Winter
High Performer in G2’s Winter 2025 Grid Report
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2024Clutch 1000
Recognized for exceptional B2B services
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2024Clutch Champion
Recognized for top-tier services
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2024Clutch Global Leader
Recognized as a leading provider of B2B services
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2024SASCS Bronze Winner
Contact Center or Customer Service Outsourcing Provider of the Year
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2024OA500 Award
Recognized as one of the top 500 BPO firms worldwide
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2023Clutch 1000
Recognized for outstanding B2B services
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2023Manifest Leader Awards
One of the most reviewed and recommended leaders in answering services
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2023ECCCSAs Highly Commended
Most Effective Improvement Initiative
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2023Clutch Global Leader
Recognized for industry expertise and positive client feedback
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2023Clutch Champion
Recognized for new client reviews
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2023Outsourcing Impact Community Building
For substantial contributions to community development and societal impact
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2023SASCS Silver Winner
Contact Centre & Customer Service Outsourcing Provider of the Year
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2023Clutch
Top Customer Support Outsourcing Company
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2023
SASCS Silver Winner
Contact Centre of the Year (Over 100 Seats)
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2023Titan Business Awards Gold Winner
Customer Service — Contact Center of the Year
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2022ECCCSAs Gold Winner
Crisis Management Approach Award
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2022Clutch
Top Company in the Customer Support Outsourcing category
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2022Clutch
Recognized as one of the Top 1000 Global Companies for 2022
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2022Clutch
Top B2B Companies Award
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2021Clutch
Recognized as a Global Outsourced Customer Support Services Leader
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2021Clutch
Recognized as the top-performing outsourced customer support services provider in the world
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