Airportr is an ambitious service company that helps you travel without thinking about your luggage.
This is a service that collects your luggage contactlessly before your flight and takes care of it until you receive it at your final destination.
About the project
Airportr needed to put the bulk of customer support in reliable hands to ensure fast and efficient communication with customers. This was necessary so that the company's internal team could focus on complex business cases and product development.
Airportr provides processing of incoming communications through all channels. Support works efficiently in 3 languages, 24/7 with only part-time agents on this project
Simply Contact has developed a process for training, quality control and agents to work effectively with the full workload of Airportr's customer inquiries. Despite the fact that the project was based on partial employment, all tasks were fully completed. Economy, efficiency and effectiveness are the words that can be used to describe the cooperation between Simply Contact and Airportr.
up to 15
part-time agents in the team
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