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Customer support outsourcing: №1

Customer Support Outsourcing Services

We help companies establish efficient contact centers to achieve positive and consistent customer experience

Get a quote
Ranked among Top Customer Support companies.
We meet the highest
security standards
by PCI DSS, ISO 27001,
ISO 27701 (GDPR).

We Provide

Omnichannel customer support

We cover all possible communication channels with your customers and establish an efficient workflow required for a superior customer experience.

Omnichannel customer support
Customer retention

Make sure your customers stay loyal to your brand and satisfied with your service level. We are experts at managing even the most challenging helplines.

Technical support

We extend your in-house team to assist your end customers in resolving any technical issues they encounter with your product or service.

Benefits of Outsourcing Customer Support

Choosing to outsource your customer support offers several key advantages that can enhance both your service quality and operational efficiency. Here’s what you gain:

Customer support outsourcing: №1
Cost savings

Reduce your operational costs significantly by eliminating the need for in-house training, infrastructure, and staffing

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Easily scale your customer support team up or down based on your current business needs, ensuring flexibility and adaptability

Customer support outsourcing: №1
Global reach

Make your services accessible worldwide by offering support in multiple languages

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24/7 availability

Provide your customers with 24/7 support, ensuring they receive assistance whenever needed

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Expert support

Access a team of experienced customer support specialists ready to efficiently handle queries, allowing you to concentrate on your main business activities

Customer support outsourcing: №1
Advanced technology

Utilize the latest customer support technologies and innovative practices for a seamless and modern customer experience

Customer support builds brands

Our team is expert at providing efficient and secure outsourced customer support services for various business needs. We streamline and improve customer care for both startups and industry leaders.


Quality Assurance (QA)


Customer Satisfaction (CSAT)

up to 70%

cost reduction


First Call Resolution

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

  • Сalls
  • Live chat
  • Social media
  • E-mail
  • Messengers
  • Bots
You choose.
...in more than 18 languages
Hello! How can I help you?
Customer support outsourcing: №1
Witam! W czym mogę pomóc?
Customer support outsourcing: №1
Доброго дня! Чим я можу допомогти?
Customer support outsourcing: №1
Hallo! Wie kann ich Ihnen helfen?
Customer support outsourcing: №1
¡Hola! ¿En qué puedo servirle?
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Bonjour! Est-ce que je peux vous aider?
Customer support outsourcing: №1
Salve! Come posso aiutarla?
Customer support outsourcing: №1

We got you fully covered

We ensure a complete workflow cycle for you. We've got everything handled from the start of your project to its ongoing operations, no matter what challenges arise.

Customer support outsourcing: №1
Quality Assurance

Customer support outsourcing: №1

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Inhouse training center

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Regular reporting and analytics

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Uninterrupted operations

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IT setup and maintenance

We are trusted by

Customer support outsourcing: №1
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Customer support outsourcing: №1
Customer support outsourcing: №1
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Have any questions? Fill out the form and we'll contact you shortly.

Describe your project and the scope of tasks, and let our manager prepare a customized proposal tailored to your specific needs.

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We ensure measurable results

Customer support outsourcing: №1

110% increase in sales conversion rate

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Customer support outsourcing: №1

6000 calls handled per day

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Customer support outsourcing: №1

95% customer satisfaction

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Why choose us?

Customer support outsourcing: №1
The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery, Government
Customer support outsourcing: №1
Customer experience in worldwide markets
Customer support outsourcing: №1
Multilingual BPO up to 18 languages
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Customer experience-oriented (CSAT, NPS track and improvement)
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Quick and simple project launch with skilled staff
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Continuous uninterrupted 24/7 operations
Customer support outsourcing: №1
Data security compliance with PCI DSS, ISO 27001 and ISO 27701 (GDRP)
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Scalability – ramp speed up to 50 agents per month
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Excellent cost-effective solutions targeted to business needs

Our Awards & Certifications

Customer support outsourcing: №1


Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

Customer support outsourcing: №1

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

Customer support outsourcing: №1

ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

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How do we ensure a high quality of service?

We constantly improve our quality processes to boost efficiency and performance, ensuring our services meet the highest standards

We thoroughly analyze quality check results for supervisors, coaches, and project managers

Our team delivers superior customer support and effective lead conversion, specifically tailored for legal practices and enterprise companies

We hold regular feedback sessions to pinpoint areas where agents can improve, fostering a culture of continuous development

Our training sessions are organized based on analytical data to address specific needs

We customize our communication style to match each client's brand


Customer support outsourcing: №1

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience
Customer support outsourcing: №1

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
Customer support outsourcing: №1

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Head of Client Marketing
Customer support outsourcing: №1

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong
SVP People & Culture, Travel Tech Company
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    What is customer care outsourcing?
    Customer care outsourcing involves hiring a third-party service provider to manage customer support operations on behalf of a company. This approach allows businesses to offer professional customer service without needing a dedicated in-house team, potentially reducing costs and improving service quality through specialized expertise.
    Why companies outsource customer service?
    Companies outsource customer service for several reasons:

    1. Cost reduction: Outsourcing can be more cost-effective than maintaining an in-house team, especially for labor and infrastructure.
    2. Focus on core business: Companies can concentrate on their primary business activities while experts handle customer service.
    3. Scalability: Outsourcing provides flexibility to scale customer service operations up or down based on demand.
    4. Access to expertise: Outsourced teams often have specialized skills and experience in customer service management.
    5. Global coverage: It enables companies to offer customer support in multiple languages and across different time zones.
    How to choose a customer support outsourcing company?
    When choosing a customer support outsourcing company, start by clearly identifying your support needs, including the type of support, operational hours, and language requirements.

    Research companies with a solid track record in your industry and assess their communication skills to ensure they can represent your brand effectively. Check their technology, infrastructure, training programs, and quality assurance processes.

    It's also important to review pricing, request references, consider a trial period to assess service quality and ensure the company can scale with your business. Selecting a partner that aligns with your expectations is crucial for maintaining high customer satisfaction and loyalty.
    What are the best customer support outsourcing services?
    Among the top customer support outsourcing services are:

    1. Multichannel Customer Support Outsourcing: This service includes handling customer inquiries across various channels, ensuring a seamless and efficient customer service experience.

    2. Technical Support Outsourcing: Specialized technical support services cater to businesses needing to offer their customers expert assistance with technical products or services. This includes troubleshooting, problem resolution, and guidance on using products or services effectively.

    3. Business Process Outsourcing (BPO): This service goes beyond traditional customer support, encompassing a range of back-office tasks and processes to improve operational efficiency and reduce costs.

    These services are crucial for businesses looking to provide exceptional customer service while managing costs and focusing on their core competencies. Simply Contact offers these top-tier outsourcing services, tailored to meet the specific needs of businesses aiming for high-quality customer support and operational excellence.
    How much does it cost to outsource customer support?
    The cost of outsourcing customer support depends on several factors, including the volume of customer requests your company receives daily, the number of support channels (e.g., email, phone, chat), the languages support is offered in, and whether the service is 24/7 or during specific business hours. Based on these criteria, we can calculate the cost and determine the necessary number of shared or dedicated agents for your team. To get a tailored quote for your project, please contact us for more details.
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