Omnichannel Customer Experience Outsourcing
Let your customers reach you through any channel they prefer. We offer fast, reliable support with consistent quality across every touchpoint.
Get in touchThe role of omnichannel customer experience
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Seamless transitions drive satisfaction
Customers appreciate the ability to begin a conversation on one platform and then proceed to another platform without needing to restart the conversation or repeatedly say the same information.
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Speed and consistency are essential
With a unified experience, customers get fast resolutions and the same high-quality support across all touchpoint.
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Personalization enhances engagement
Integrated data across channels enables agents to anticipate needs and deliver relevant solutions.
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Availability defines customer loyalty
Being available through multiple channels is non-negotiable for businesses that want to preserve customer relationships and not erode their trust.
Explore our omnichannel support solutions
Voice services
Instant, meaningful responses for every call. Our call center services handle increasing call volumes effortlessly, ensuring your customers always get the attention they need.
Social media support
Your brand’s social media becomes an extension of your customer service team. We provide real-time communication that boosts engagement and improves customer satisfaction.
Live chat support
With live chat, your customers can get answers right away. We make sure their questions are resolved seamlessly, increasing loyalty.
Email support
Every inquiry counts. Our email support ensures that all customer messages are addressed promptly, no matter the volume or complexity.
Support in messengers
We meet your customers where they are—whether it’s WhatsApp, Facebook Messenger, or another platform. Our support covers all major messaging apps for a seamless experience.
Chatbots integration
The instant response of chatbots enables streamlining support for basic inquiries. We use them to enhance operational efficiency, reduce costs, and enable better customer service interactions.
Describe your project and scope of tasks and have our manager prepare a customized proposal with your needs in mind.
Get in touchReap the benefits of omnichannel outsourcing
We aim to make your support interactions seamless, easy, and friction-free. With our experience and transparency, we help you maximize the gains of omnichannel services. Outsource omnichannel contact center to Simply Contact and access these benefits:
Quality assurance (QA)
Customer satisfaction (CSAT)
Cost reduction
First-call resolution (FCR)
We got you fully covered
You can count on us to oversee the complete workflow cycle: we handle every challenge from project launch to ongoing operations. The result? You, not just your customers, are fully supported every step of the way.
Quality assurance
Recruitment
In-house training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
Providing results that matter
Why choose us
Global presence
We deliver outsourced omnichannel contact center services globally from six countries: Poland, the UK, Bulgaria, Romania, Ukraine, and Moldova.
Consistent quality
Our support maintains uniform quality standards for phone calls, email, chat, and other communication channels to improve the omnichannel experience.
CX-focused
We’re committed to superior customer experience, with dedicated tracking and improvement of CSAT and NPS scores.
Scalable support for growth
We can add up to 50 skilled agents per month to keep pace with your growth.
Data security
Our outsourcing omnichannel solutions are fully compliant with PCI DSS, ISO 27001, and ISO 27701.
Fast project launch
We ensure a fast and smooth project setup, so your omnichannel solution is up and running quickly with our experienced team.
24/7 operations
Enjoy round-the-clock omnichannel outsourcing, offering quality service whenever your customers need assistance.
Future-ready
Our omnichannel support solutions are enhanced with AI tools like voice bots, chatbots, and real-time AI translation, available at your request.
Cost-efficient
Our optimized pricing model and strategic resource distribution enable us to provide cost-effective solutions while maintaining quality high.
Who’s on the line?
Your customer experience depends on agents who have the knowledge to provide clear communication and efficient solutions through every communication channel. Our European-based agents undergo a thorough evaluation process that assesses their language abilities and communication skills.
We can add a consultant with industry-specific experience to handle complex inquiries whenever you need such assistance. You will achieve high-quality outsourcing omnichannel solutions with a team that meets your standards.
Our awards & certifications
PCI DSS
Financial data privacy is a priority in our omnichannel customer experience outsourcing team. The PCI DSS certification proves our commitment to following the highest standards of security for all credit, debit, and cash card transactions.
ISO 27001
Simply Contact has achieved the international information security management standard ISO 27001. Our clients can feel secure because we have established strong procedures to protect sensitive information.
ISO 27701 (PIMS)
Simply Contact holds certification under ISO 27701 (PIMS), which represents the international standard for privacy information management. It demonstrates our dedication to privacy and data protection through requirements that match GDPR compliance standards.
HIPAA
The U.S. law HIPAA establishes rigorous standards to protect personal health information (PHI). The HIPAA compliance achievement improved our outsourced omnichannel contact center services for healthcare, insurance, and health technology sectors.
Get in touch with us today
FAQ
What is an omnichannel strategy?
With this approach, customers can easily switch between channels without losing consistency in their experience. For example, they can start shopping in a physical store, continue on the brand’s social media profile, and finish the purchase on the website.
What is the difference between multichannel and omnichannel?
A multichannel strategy offers various channels—such as a physical store, website, and social media—but each channel operates separately with its own goals and strategies. This isn't considered an omnichannel customer experience.
An omnichannel approach, on the other hand, integrates multiple channels into one cohesive strategy. It ensures a consistent customer journey across all touchpoints in real-time, with every channel working together toward the same goal.
What is an omnichannel contact center?
Businesses outsource omnichannel contact center because it allows them to:
Elevate cost-efficiency;
Remove the need to hire additional staff;
Better address different customer behaviors;
Improve the coordination of channels;
Deliver superb customer experience.