Omnichannel Customer Support
Our qualified and trustworthy team provides omnichannel customer support services that shape a seamless user journey and minimize the support costs.
Get in touchWe provide
Voice services
Efficient call center services empower you to address every query with an instant and meaningful response. You’ll be able to deal with the growing number of calls easily.
Social media support
Social media is a vital channel for customers to obtain information and interact with the brand. We provide competent customer communication in your brand’s social media, enhancing the overall client experience.
Live chat support
Live chat is another efficient tool to deliver fast services and remove customer concerns. Our agents communite in a live chat to allow your clients seamlessly clarify all their questions.
Email support
We leverage email to make your customer interaction impeccable. We track and address every query regardless of the contact number. All your clients, prospects, and agents will be heard.
Support in messengers
Do your customers prefer messengers? No problem. We set up communication in the most popular messengers as well. Whatever device or channel your partners use, we’ve got them covered.
Chatbots integration
Chatbots are extremely valuable as they save time, costs, and resources. We integrate chatbots into your customer service to skyrocket its efficiency and ease customer experience.
Ready to make your omnichannel customer experience flexible, effortless, and delightful?
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchReap the Benefits of Outsourced Omnichannel Customer Support
We aim to make your omnichannel support and sales interactions seamless, easy, and friction-free. Our successful experience and operational transparency help us maximize the gains of omnichannel services. You’ll get transcendent customer care quickly and effortlessly.
Quality Assurance (QA)
Customer satisfaction (CSAT)
Cost Reduction
First Call Resolution
We got you fully covered
We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.
Quality Assurance
Recruitment
Inhouse training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
We provide real results
Why choose us?
We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.
We boast a comprehensive experience across industries: Avia&Travel, Retail, Fintech, Delivery, and more
Focused on client experience (CSAT, NPS monitoring and improvement)
We ensure compliance with stringent security standards, confirmed by the PCI DSS and ISO 27001 certificates
We offer omni-channel customer service solutions in North America and globally
A highly qualified staff guarantees swift and easy launch
Superior scalability allows for ramp up speed up to 50 agents every month
We provide customer support in 18+ languages and create a seamless multilingual support process
Our omnichannel customer service works 24/7 without breaks or interruptions
Each solution is tailored to your business needs for maximum cost-efficiency and valuable outcomes
Performance that stands out
We are grateful that our work was recognized and proud to be named the best Global Outsourced Customer Support provider and Ukraine’s Business Services Leader by Clutch.
Contact us
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