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Trust and safety services: №2

Outsourced Trust and Safety Services

Keep your brand safe and trusted. We cover platform security, content moderation, and fraud prevention, providing you with tools to protect customer data and keep your digital spaces secure.

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Simply Contact
Award-winning customer support company.
We meet the highest security standards and are PCI DSS, ISO 27001, ISO 27701 (PIMS) certified.

Our trust and safety services

Content curation and moderation

We review and manage user content to keep your platform safe, welcoming, and aligned with your brand’s standards.

Fraud detection

We identify and prevent scams, fake accounts, and suspicious activity to protect your users and secure your platform.

Review and compliance

We ensure reviews and activities meet your platform’s guidelines and legal requirements, helping you stay compliant.

Platform safety

We verify seller identities, enforce platform policies, and support compliance with terms and codes of conduct.

We are trusted by

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Protect your brand and customers with confidence

Reach out to explore how our trust and safety services can help.

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How trust and safety services handle fraud

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    Identifying fake accounts and scams

    We conduct thorough reviews to detect and block fake accounts or bots used for spamming, scams, impersonation, or other fraudulent activities.

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    Securing transactions

    Our team monitors payment activity to flag unusual patterns like high-volume refunds or mismatched details, helping prevent fraudulent transactions and chargeback abuse.

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    Protecting sensitive information

    We remove phishing attempts, such as fake support emails or malicious links, and ensure proper authentication processes to safeguard user identities and data.

Who’s in charge?

Your platform’s integrity depends on a moderation team that understands and upholds your unique standards. Our moderators are trained to make fair, unbiased decisions appropriate to each situation. With the right team in charge, you can avoid costly mistakes, unnecessary escalations, and negative attention.

Caring about moderators

Wellbeing focus

We prioritize moderator health with mental health support, manageable workloads, and ergonomic workspaces.

Tailored training

Moderators undergo training designed to match your platform’s guidelines, industry standards, and common scenarios.

On-demand support

Experienced supervisors are always available to guide moderators through complex decisions quickly and accurately.

Smart tools

Advanced AI tools handle repetitive tasks, freeing moderators to focus on the cases that matter most.

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Our certifications & awards

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PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

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ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

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ISO 27701 (PIMS)

Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.

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HIPAA

HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.

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Reviews
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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience
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METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
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We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Head of Client Marketing
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Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong
SVP People & Culture, Travel Tech Company
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From the beginning of our cooperation with Simply Contact, support has definitely improved. Now we witness faster response time, support costs have gone down, and there’s also a significant improvement in customer satisfaction.
The team is easy to communicate with, and they’re usually quick to make changes. Somehow they also tend to catch undesirable trends before they become real issues.
There’s always something that could be better, but now we’re very happy with the support we’re getting.

Stacey Warder
Head of Support, Ditto Music

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    FAQ

    What’s the difference between content moderation and trust and safety services?

    Content moderation is about reviewing and managing user content to make sure it follows your platform’s rules. Trust and safety cover more—it includes fraud prevention, account security, compliance, and overall platform protection to keep users safe and your brand secure.

    Who needs trust and safety services?

    Any online business where users interact, share content, or make transactions. T&S teams help stop scams, fake accounts, harmful content, and more to keep your platform secure and reliable.

    Do you use AI for T&S?

    We do. AI helps us catch fraud, flag harmful content, and handle repetitive tasks so moderators can focus on more significant, complex issues. It’s about combining smart tools with expert decision-making.
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