Trust and Safety Services | Simply Contact

Content curation and moderation

We review and manage user content to keep your platform safe, welcoming, and aligned with your brand’s standards.

Fraud detection

We identify and prevent scams, fake accounts, and suspicious activity to protect your users and secure your platform.

Review and compliance

We ensure reviews and activities meet your platform’s guidelines and legal requirements, helping you stay compliant.

Platform safety

We verify seller identities, enforce platform policies, and support compliance with terms and codes of conduct.

Protect your brand and customers with confidence

Reach out to explore how our trust and safety services can help.

Get in touch

Identifying fake accounts and scams

We conduct thorough reviews to detect and block fake accounts or bots used for spamming, scams, impersonation, or other fraudulent activities.

Securing transactions

Our team monitors payment activity to flag unusual patterns like high-volume refunds or mismatched details, helping prevent fraudulent transactions and chargeback abuse.

Protecting sensitive information

We remove phishing attempts, such as fake support emails or malicious links, and ensure proper authentication processes to safeguard user identities and data.

Your platform’s integrity depends on a moderation team that understands and upholds your unique standards. Our moderators are trained to make fair, unbiased decisions appropriate to each situation. With the right team in charge, you can avoid costly mistakes, unnecessary escalations, and negative attention.

Wellbeing focus

We prioritize moderator health with mental health support, manageable workloads, and ergonomic workspaces.

Tailored training

Moderators undergo training designed to match your platform’s guidelines, industry standards, and common scenarios.

On-demand support

Experienced supervisors are always available to guide moderators through complex decisions quickly and accurately.

Smart tools

Advanced AI tools handle repetitive tasks, freeing moderators to focus on the cases that matter most.

Certified 65765756

PCI DSS

Simply Contact is PCI DSS certified, maintaining the highest level of security for all card transactions and protecting clients' sensitive data.

Certified

ISO 27001

An internationally recognised standard for managing information security, ensuring robust processes to safeguard sensitive information.

Certified

ISO 27701

The international standard for privacy information management (PIMS), with requirements mirroring GDPR compliance and protecting personal data.

Compliant

HIPAA

HIPAA compliance ensures protection of sensitive health data for clients in healthcare, insurance, and health tech industries.

Testimonials

“We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Our cooperation gives us a reliable foundation for further scaling of our customer service activities.”

Ewa Danecka

Head of Customer Experience, Wizz Air

“Thanks to Simply Contact's work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project.”

Corissa Leong

SVP People & Culture, Fareportal

“We walked in on day one and it was seamless. A fantastic bunch of people, really up to the role from the get-go. A year later, the same team is still there delivering even higher quality outputs, virtually no turnover, no complaints, KPIs fantastic.”

James Graydon

People Director, HATS Group

“From the beginning, Simply Contact was professional and reliable. Innovative motivation schemes helped us achieve ambitious goals. We recommend Simply Contact as a qualified partner in customer service.”

Marina Voloshina

Head of Client Marketing, Yves Rocher

Get in touch with us today

We'll get back to you within one business day.

Content moderation is about reviewing and managing user content to make sure it follows your platform’s rules. Trust and safety cover more—it includes fraud prevention, account security, compliance, and overall platform protection to keep users safe and your brand secure.

Any online business where users interact, share content, or make transactions. T&S teams help stop scams, fake accounts, harmful content, and more to keep your platform secure and reliable.

We do. AI helps us catch fraud, flag harmful content, and handle repetitive tasks so moderators can focus on more significant, complex issues. It’s about combining smart tools with expert decision-making.