Call Center for Startups
Deliver better startup customer service and run your business more smoothly. We help you cut costs, respond quickly to client requests, and scale your support as you grow.
Get a quoteWhy is customer support crucial for startups?
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Build customer loyalty
For startups, every customer counts. Great support builds trust, increases client retention rates, and turns early users into loyal advocates who spread the word—a priceless form of organic growth.
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Boost your brand's reputation
Startups can’t afford bad reviews. Consistently great service leads to glowing feedback and word-of-mouth referrals, helping you build a positive brand image from day one. Poor service? That’s what people will remember—and share.
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Increase your profits
Startups need to grow smart, not just fast. It’s cheaper to keep customers than to chase new ones. Happy customers stick around, spend more, and support your growth. A professional CX provider for startups helps reduce churn and boost revenue.
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Stand out from competitors
When offerings and prices are similar, service is the game-changer. Startups that deliver standout support become the go-to choice for customers, even in crowded markets.
Our services
Multilingual customer service
Our contact center for startups supports 20+ languages, helping growing companies connect with customers worldwide.
Omnichannel customer support
We support all communication channels—phone, email, social media, messengers, and live chat—ensuring customers can always reach you in the way that suits them best.
Back-office outsourcing
Beyond customer support, we manage back-office tasks like data collection, processing, consulting, and administrative operations to keep your business running smoothly.
KPI-driven startup customer support
With over 11 years of experience in call center projects for startups, we help fast-growing companies meet their customer support needs. Our professionals manage client interactions so you can dedicate your time to core business activities.
Quality assurance (QA)
Customer satisfaction (CSAT)
Cost reduction
First call resolution (FCR)
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels...
- Social networks
- Messengers
- Calls
- Chats
- Bots
Expert solutions for every industry
SaaS
We’re experienced in supporting tech-savvy customers who depend on fast, reliable service, making us the ideal partner for SaaS startups.
FinTech, Blockchain & Cryptocurrency
We stay well-informed on trends in fintech, blockchain, and cryptocurrency, providing specialized support in these dynamic industries.
Amazon stores
We assist customers navigating Amazon’s self-service platform, helping them resolve technical issues and optimize their experience.
Aviation & Travel
We deliver prompt assistance and expert advice to travelers, ensuring a smoother and more efficient experience throughout their journey.
Legal
We are well-versed in the legal sector’s demands, providing focused, efficient support to address complex legal inquiries and requirements.
Healthcare
We understand the critical nature of healthcare, offering responsive, reliable support to both patients and healthcare professionals.
Logistics & Delivery
We support the logistics industry, ensuring the seamless flow of goods and helping keep supply chains and deliveries on track.
E-commerce
We streamline the online shopping process for both customers and businesses, enhancing efficiency and improving satisfaction.
Media & Entertainment
In an information-driven world, we provide forward-thinking support to keep the media and entertainment industries operating smoothly.
Trusted by
Describe your project and scope of tasks and have our manager prepare a customized proposal.
Get in touchWhy choose us as a startup customer service provider
Expertise in Aviation & Travel, E-commerce & Retail, FinTech, Mobility & Delivery, IT, Gaming, and Government
Global presence across the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova
11+ years of experience supporting startups
Acting as an extension of your team, committed to your goals as if they were our own
Flexible 24/7 support for peak and off-peak seasons
AI-powered support for smarter, faster, and more empathetic CX
Future-ready solutions from our in-house R&D experts
Certified for PCI DSS, ISO 27001, and ISO 27701 (PIMS) compliance
Multilingual support in 20+ languages
Our awards & certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (PIMS)
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
Quality-focused CX provider for startups
Our priority is continually enhancing support for startups, backed by a quality control system that identifies errors across tasks and languages.
Ongoing training is central to our culture, ensuring our team remains sharp and adaptable to changing demands.
We leverage AI to improve efficiency, accuracy, and the overall customer experience at our call center for startups.
Regular quality analysis and feedback sessions foster agent growth, driving continuous improvement.
We stay aligned with evolving legal and industry standards to provide dependable customer service for startups.
Our communication adapts to each brand’s identity, ensuring a seamless and consistent customer experience.
We provide proven results
Get in touch with us today
FAQ
What are the benefits of customer service outsourcing for startups?
Focus fully on their core business expertise.
Reduce costs on training, in-house team management, software, hardware, and office space for support staff.
Scale the team up or down as needed, ensuring the right number of employees to handle demand efficiently.
What is the cost of customer support for startups?
Supported languages: More languages require a broader talent pool and may impact costs.
Communication channels: The number and type of channels (phone, chat, email, messengers, social media) influence pricing based on complexity and coverage.
Inquiry volume: Higher query volumes require more agents and resources, affecting overall costs.
Service location: Costs vary depending on whether support is provided onshore, nearshore, or offshore.
For a tailored estimate based on your specific needs, request a personalized quote from a BPO provider.
How do you ensure the quality of customer service?
Get fast answers to any remaining questions
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