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Startup Customer Support

With our help, startups can boost customer service quality and overall efficiency. We help them curtail cost, promptly react to clients’ requests, and upscale at will.

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Simply Contact
Chosen among Top Customer Service Companies.
Gold winner of European Contact Centre & Customer Service Awards.

We Provide

Multilingual contact centers

We provide customer support teams in 18+ languages which will allow you to serve customers from virtually all corners of the world.

Omnichannel customer support

Just name whatever communication media your clients find convenient (phone calls, emails, social networks, messengers, chats), and we will cover all of them.

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Back-office outsourcing

Our startup support extends to back-office operations, where we competently handle data collecting and processing, consulting, and managing administration routines.

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KPI-Driven Startup Customer Support

With a decade-long experience in the field, we can bring value to a startup customer service by letting your staff focus on core activities and leaving the client support tasks to seasoned professionals.

>90%

Quality Assurance (QA)

80%+

Customer satisfaction (CSAT)

up to 70%

Cost Reduction

80%

First Call Resolution

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

  • Social networks
  • Messengers
  • Calls
  • Chats
  • Email
  • Bots
Simply
You choose.
...in more than 18 languages
Hello! How can I help you?
Hello! How can I help you?
Witam! W czym mogę pomóc?
Witam! W czym mogę pomóc?
Доброго дня! Чим можу бути корисний?
Доброго дня! Чим можу бути корисний?
Hallo! Wie kann ich Ihnen helfen?
Hallo! Wie kann ich Ihnen helfen?
¡Hola! ¿En qué puedo servirle?
¡Hola! ¿En qué puedo servirle?
Bonjour! Est-ce que je peux vous aider?
Bonjour! Est-ce que je peux vous aider?
Salve! Come posso aiutarla?
Salve! Come posso aiutarla?

Our Industry Expertise

SaaS
SaaS

If your startup service is related to “software for rent," our employees are well-versed in working with high-tech-savvy customers.

Fintech, Blockchain & Cryptocurrency
Fintech, Blockchain & Cryptocurrency

We keep abreast of these fields that are all the rage in the IT world of today.

Amazon stores
Amazon stores

If your customers harness this self-service product, we will be there to help them to overcome any difficulty related to the technology.

Aviation & Travel
Aviation & Travel

All tourists and passengers can rely on us to give them useful advice and timely assistance.

Legal
Legal

The realm of law is a no-joke industry, and we are proficient in this sector to respond to any plea for justice and legal support.

Healthcare
Healthcare

The ruthless attack of the global pandemic prioritized this domain, and we are ready to lend a helping hand to patients and doctors.

Logistics & Delivery
Logistics & Delivery

The uninterrupted circulation of goods is the blood system that fuels the economic organism. We see to it that it functions non-stop.

Ecommerce
Ecommerce

Millions of people are involved in online shopping every day, and we streamline the process for all stakeholders in the realm.

Media & Entertainment
Media & Entertainment

In the information-driven world, these industries are of paramount significance, so we are proud to stay at the forefront of our civilization.

We are trusted by

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Our client success stories

Transportation Startup

2 service channels
2400 requests resolved per day
24/7 operations
3 service languages
Read the full story

Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.

Oleg
Project Manager at Simply Contact

METRO

Task

Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.

Results
98% of requests resolved within 120 seconds
95% of clients mark service quality as excellent
5 channels supported
12000 сalls handled per month
Read the full story
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METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist

Wizz Air

Task

Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.

Results
6000 calls handled per day
98 agents on the line
24/7 operations
7 service languages
Read the full story
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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience

Yves Rocher

Task

Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.

Results
2600 outbound calls handled per day
60 agents on the line
10% sales conversion increase
Read the full story
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We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.

Marina Voloshina
Head of Client Marketing
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Have Questions? Fill out the form and we’ll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

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Why choose us?

The high-profile competence in a number of domains: Avia & Travel, Retail, Fintech, Delivery
The high-profile competence in a number of domains: Avia & Travel, Retail, Fintech, Delivery
The prioritized customer experience (CSAT, NPS track and upgrading)
The prioritized customer experience (CSAT, NPS track and upgrading)
Certificates PCI DSS, ISO 27001 and ISO 27701 guaranteeing data security compliance
Certificates PCI DSS, ISO 27001 and ISO 27701 guaranteeing data security compliance
Both North American and global markets covered by our customer experience<br />
Both North American and global markets covered by our customer experience
Seasoned personnel that enables the swift and no-sweat launch
Seasoned personnel that enables the swift and no-sweat launch
The monthly upscaling capability of up to 50 employees
The monthly upscaling capability of up to 50 employees
The roster of 18 languages to conduct BPO in
The roster of 18 languages to conduct BPO in
Round-the-clock customer service startups will enjoy
Round-the-clock customer service startups will enjoy
Affordable, top-notch customer service start up solutions tailored to match your business requirements
Affordable, top-notch customer service start up solutions tailored to match your business requirements

Performance that stands out

We are grateful that our work was recognized and proud to be named the best Global Outsourced Customer Support provider and Ukraine’s Business Services Leader by Clutch as well as to be awarded two Silver Stevie Awards.

Client
Do you have any awards?
Simply
Yes, we have a lot of them and we are most proud of these
✨ Gold Winner 2022 by ECCCSA
✨ Top B2B Companies Global 2022 by Clutch
✨ Stevie Awards Contact Centre or Customer Service Outsourcing Provider of the Year
See our full list of awards
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Сonfirmed security and reliability

We always ensure that your customer data is protected and safe - that's why we are PCI DSS, ISO 27001 and ISO 27701 (GDRP) certified.

Client
Do you have certificates?
Simply
Yes, we are PCI DSS, ISO 27001 and ISO 27701 (GDRP) certified.
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How do we ensure a high quality of service?

We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.

We determine quality processes that are sure to facilitate and increase productivity and fulfillment.

We constantly cull feedback from our customers to see where our agents can do better.

We conduct quality checks for project managers, coaches, and supervisors and scrutinize their results.

The analysis results serve us as actionable insights to institute training sessions.

Our first-class customer support results in high lead conversion, which is manifested in legal practices and enterprise ventures in the realm.

We modify our communication style to make it a perfect fit with the one the customer’s brand employs.

FAQ

What are the benefits of outsourcing customer service for startups?
Delegating customer support to professionals in the niche enables startups to:

1. Pay maximum attention to their major field of expertise

2. Save a pretty penny on personnel training, maintenance of the in-house team, buying necessary software and hardware, and renting and equipping the premises to house the customer support staff.

3. Get an opportunity for upward/downward team scalability to have the appropriate number of employees who will handle the job.
How much will customer support cost for a startup?
The total budget you must allocate is conditioned by several factors:

1. The number of languages in which the customer support will be delivered;

2. The number of communication channels (phone calls, online chats, emails, messengers, social media) used;

3. The monthly number of queries the service will process.
How to ensure the quality of customer service?
The only safeguard of high quality is the right choice of the skilled outsourcer, which has top-notch analytics and monitoring processes in place. Our approach to managing the quality of customer service embraces reliance on specialized metrics that display the efficiency of our employees, keeping track of feedback on their performance, identifying those who don’t follow the instructions, and conducting all kinds of training to remedy inadequacies.
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