With our help, startups can boost customer service quality and overall efficiency. We help them curtail cost, promptly react to clients’ requests, and upscale at will.Get a quote
We provide customer support teams in 18+ languages which will allow you to serve customers from virtually all corners of the world.
Just name whatever communication media your clients find convenient (phone calls, emails, social networks, messengers, chats), and we will cover all of them.
Our startup support extends to back-office operations, where we competently handle data collecting and processing, consulting, and managing administration routines.
With a decade-long experience in the field, we can bring value to a startup customer service by letting your staff focus on core activities and leaving the client support tasks to seasoned professionals.
Quality Assurance (QA)
Customer satisfaction (CSAT)
First Call Resolution
Your customers can contact you through all existing channels...
If your startup service is related to “software for rent," our employees are well-versed in working with high-tech-savvy customers.
We keep abreast of these fields that are all the rage in the IT world of today.
If your customers harness this self-service product, we will be there to help them to overcome any difficulty related to the technology.
All tourists and passengers can rely on us to give them useful advice and timely assistance.
The realm of law is a no-joke industry, and we are proficient in this sector to respond to any plea for justice and legal support.
The ruthless attack of the global pandemic prioritized this domain, and we are ready to lend a helping hand to patients and doctors.
The uninterrupted circulation of goods is the blood system that fuels the economic organism. We see to it that it functions non-stop.
Millions of people are involved in online shopping every day, and we streamline the process for all stakeholders in the realm.
In the information-driven world, these industries are of paramount significance, so we are proud to stay at the forefront of our civilization.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.Get in touch
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
We guarantee a complete workflow cycle, covering all bases from the start of your project to its day-to-day operations.
We focus on continuous improvement and have a universal quality control system that catches errors across all activities and languages
Ongoing training is integral to our culture, ensuring everyone stays competitive
We integrate AI into our processes that enhance efficiency, accuracy, and customer experience
We analyze quality check results and conduct regular feedback sessions for agent development, focusing on areas needing improvement
We ensure qualitative customer support upon the ever-changing legal practices and industry standards
Our communication style is tailored to each brand, ensuring a consistent and smooth customer experience
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.
We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.
Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.
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