Startup Customer Support
With our help, startups can boost customer service quality and overall efficiency. We help them curtail cost, promptly react to clients’ requests, and upscale at will.
Get a quoteWe Provide
Multilingual contact centers
We provide customer support teams in 18+ languages which will allow you to serve customers from virtually all corners of the world.
Omnichannel customer support
Just name whatever communication media your clients find convenient (phone calls, emails, social networks, messengers, chats), and we will cover all of them.
Back-office outsourcing
Our startup support extends to back-office operations, where we competently handle data collecting and processing, consulting, and managing administration routines.
KPI-Driven Startup Customer Support
With a decade-long experience in the field, we can bring value to a startup customer service by letting your staff focus on core activities and leaving the client support tasks to seasoned professionals.
Quality Assurance (QA)
Customer satisfaction (CSAT)
Cost Reduction
First Call Resolution
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels...
- Social networks
- Messengers
- Calls
- Chats
- Bots
...in more than 18 languages
Our Industry Expertise
SaaS
If your startup service is related to “software for rent," our employees are well-versed in working with high-tech-savvy customers.
Fintech, Blockchain & Cryptocurrency
We keep abreast of these fields that are all the rage in the IT world of today.
Amazon stores
If your customers harness this self-service product, we will be there to help them to overcome any difficulty related to the technology.
Aviation & Travel
All tourists and passengers can rely on us to give them useful advice and timely assistance.
Legal
The realm of law is a no-joke industry, and we are proficient in this sector to respond to any plea for justice and legal support.
Healthcare
The ruthless attack of the global pandemic prioritized this domain, and we are ready to lend a helping hand to patients and doctors.
Logistics & Delivery
The uninterrupted circulation of goods is the blood system that fuels the economic organism. We see to it that it functions non-stop.
Ecommerce
Millions of people are involved in online shopping every day, and we streamline the process for all stakeholders in the realm.
Media & Entertainment
In the information-driven world, these industries are of paramount significance, so we are proud to stay at the forefront of our civilization.
We are trusted by
We provide proven results
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchWhy choose us?
The high-profile competence in a number of domains: Avia & Travel, Retail, Fintech, Delivery
The prioritized customer experience (CSAT, NPS track and upgrading)
Certificates PCI DSS, ISO 27001 and ISO 27701 guaranteeing data security compliance
Both North American and global markets covered by our customer experience
Seasoned personnel that enable the swift and no-sweat launch
The monthly upscaling capability of up to 50 employees
The roster of 18 languages to conduct BPO in
Round-the-clock customer service startups will enjoy
Affordable, top-notch customer service start up solutions tailored to match your business requirements
Our Awards & Certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
How do we ensure a high quality of service?
We guarantee a complete workflow cycle, covering all bases from the start of your project to its day-to-day operations.
We focus on continuous improvement and have a universal quality control system that catches errors across all activities and languages
Ongoing training is integral to our culture, ensuring everyone stays competitive
We integrate AI into our processes that enhance efficiency, accuracy, and customer experience
We analyze quality check results and conduct regular feedback sessions for agent development, focusing on areas needing improvement
We ensure qualitative customer support upon the ever-changing legal practices and industry standards
Our communication style is tailored to each brand, ensuring a consistent and smooth customer experience
Reviews
FAQ
1. Pay maximum attention to their major field of expertise
2. Save a pretty penny on personnel training, maintenance of the in-house team, buying necessary software and hardware, and renting and equipping the premises to house the customer support staff.
3. Get an opportunity for upward/downward team scalability to have the appropriate number of employees who will handle the job.
1. The number of languages in which the customer support will be delivered;
2. The number of communication channels (phone calls, online chats, emails, messengers, social media) used;
3. The monthly number of queries the service will process.
Get fast answers to any remaining questions
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