Startup Customer Support
With our help, startups can boost customer service quality and overall efficiency. We help them curtail cost, promptly react to clients’ requests, and upscale at will.
Get a quoteWe Provide
Multilingual contact centers
We provide customer support teams in 18+ languages which will allow you to serve customers from virtually all corners of the world.
Omnichannel customer support
Just name whatever communication media your clients find convenient (phone calls, emails, social networks, messengers, chats), and we will cover all of them.
Back-office outsourcing
Our startup support extends to back-office operations, where we competently handle data collecting and processing, consulting, and managing administration routines.
KPI-Driven Startup Customer Support
With a decade-long experience in the field, we can bring value to a startup customer service by letting your staff focus on core activities and leaving the client support tasks to seasoned professionals.
Quality Assurance (QA)
Customer satisfaction (CSAT)
Cost Reduction
First Call Resolution
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels...
- Social networks
- Messengers
- Calls
- Chats
- Bots
...in more than 18 languages
Our Industry Expertise
SaaS
If your startup service is related to “software for rent," our employees are well-versed in working with high-tech-savvy customers.
Fintech, Blockchain & Cryptocurrency
We keep abreast of these fields that are all the rage in the IT world of today.
Amazon stores
If your customers harness this self-service product, we will be there to help them to overcome any difficulty related to the technology.
Aviation & Travel
All tourists and passengers can rely on us to give them useful advice and timely assistance.
Legal
The realm of law is a no-joke industry, and we are proficient in this sector to respond to any plea for justice and legal support.
Healthcare
The ruthless attack of the global pandemic prioritized this domain, and we are ready to lend a helping hand to patients and doctors.
Logistics & Delivery
The uninterrupted circulation of goods is the blood system that fuels the economic organism. We see to it that it functions non-stop.
Ecommerce
Millions of people are involved in online shopping every day, and we streamline the process for all stakeholders in the realm.
Media & Entertainment
In the information-driven world, these industries are of paramount significance, so we are proud to stay at the forefront of our civilization.
We are trusted by
Our client success stories
Transportation Startup
Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.
METRO
Task
Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.
Wizz Air
Task
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Yves Rocher
Task
Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.
We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchWhy choose us?
The high-profile competence in a number of domains: Avia & Travel, Retail, Fintech, Delivery
The prioritized customer experience (CSAT, NPS track and upgrading)
Certificates PCI DSS, ISO 27001 and ISO 27701 guaranteeing data security compliance
Both North American and global markets covered by our customer experience
Seasoned personnel that enables the swift and no-sweat launch
The monthly upscaling capability of up to 50 employees
The roster of 18 languages to conduct BPO in
Round-the-clock customer service startups will enjoy
Affordable, top-notch customer service start up solutions tailored to match your business requirements
Performance that stands out
We are grateful that our work was recognized and proud to be named the best Global Outsourced Customer Support provider and Ukraine’s Business Services Leader by Clutch as well as to be awarded two Silver Stevie Awards.
Сonfirmed security and reliability
We always ensure that your customer data is protected and safe - that's why we are PCI DSS, ISO 27001 and ISO 27701 (GDRP) certified.
How do we ensure a high quality of service?
We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.
We determine quality processes that are sure to facilitate and increase productivity and fulfillment.
We constantly cull feedback from our customers to see where our agents can do better.
We conduct quality checks for project managers, coaches, and supervisors and scrutinize their results.
The analysis results serve us as actionable insights to institute training sessions.
Our first-class customer support results in high lead conversion, which is manifested in legal practices and enterprise ventures in the realm.
We modify our communication style to make it a perfect fit with the one the customer’s brand employs.
FAQ
1. Pay maximum attention to their major field of expertise
2. Save a pretty penny on personnel training, maintenance of the in-house team, buying necessary software and hardware, and renting and equipping the premises to house the customer support staff.
3. Get an opportunity for upward/downward team scalability to have the appropriate number of employees who will handle the job.
1. The number of languages in which the customer support will be delivered;
2. The number of communication channels (phone calls, online chats, emails, messengers, social media) used;
3. The monthly number of queries the service will process.
Get fast answers to any remaining questions
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