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Customer Service Outsourcing UK

Looking for a call centre outsourcing partner in the UK? We provide professional, friendly support tailored to your needs, ensuring every customer feels valued.

Simply Contact

Award-winning UK call centre service provider.

We meet the highest security standards in accordance with PCI DSS, ISO 27001, and ISO 27701.

Simply Contact
Call Centre Outsourcing UK

Delivering top-notch support is a challenge. Here's why:

Building a team takes time and resources

Hiring, training, and managing an in-house call centre in the UK is expensive and demanding. Finding the right people is tough, and keeping the team running smoothly requires constant attention.
Round-the-clock care isn’t easy

Customers expect 24/7 service, but maintaining it is challenging. Late shifts, time zone coverage, and burnout make it difficult to deliver the availability they need.
Costs rise quickly

Salaries, benefits, and training add up fast. The longer it takes to resolve issues, the more expensive it becomes. Call centre outsourcing in the UK is an efficient way to reduce costs and maintain high-quality customer care.

What we offer

Call centre services

We provide call centre outsourcing in the UK with 24/7, multilingual support, and a focus on delivering great customer experiences.

Omnichannel support

Beyond call centres: we connect with your customers across all channels, ensuring a seamless and efficient experience that builds trust and loyalty.

AI-powered support

Our AI solutions handle routine inquiries quickly and enhance live-agent efficiency, delivering faster, smarter assistance.

We are a geographically dispersed company with a global reach. Our office in London keeps us close to our UK clients while helping us deliver great support wherever it’s needed. This strategic setup enables us to provide seamless customer service across time zones, meeting your needs wherever you operate.

Simply Contact

Customer support that drives results

We focus on monitoring and improving key metrics to deliver top-quality customer service. By tracking KPIs like CSAT, AHT, and FCR, we enhance service quality, efficiency, and customer satisfaction, ensuring the best results for our UK clients.

Up to 70%

Cost reduction

>85%

Customer satisfaction rate (CSAT)

>80%

First call resolution (FCR)

>90%

Quality assurance (QA)

A trusted UK call centre partner

Global presence with offices in the UK, Poland, Romania, Bulgaria, Ukraine, and Moldova

Expertise in Finance, IT, Ecommerce, Aviation, Logistics & Delivery, and more

Over 11 years of experience driving customer success

Offering assistance in all European languages

Certified with PCI DSS and ISO 27001 for maximum protection

Focused on continuous improvement and long-term partnerships

Working as an extension of your team on your goals as if they were our own

Leveraging AI for more thoughtful, empathetic customer support

Constantly in search of innovative solutions in our in-house R&D office

See our impact

Our industry expertise

SaaS

We support SaaS vendors by providing call centre solutions tailored to technologically sophisticated customers.

FinTech, Blockchain & Cryptocurrency

We stay ahead of trends in these innovative IT sectors, ensuring we understand and adapt to the latest developments.

Aviation & Travel

Whether it’s assisting with flight bookings or offering travel advice, we help customers navigate their journeys both in the UK and internationally.

Legal

Legal companies trust our UK call centre agents to deliver accurate and professional support for sensitive client interactions.

Healthcare

Health is a top priority in the post-COVID world, and our agents are here to support doctors and patients in resolving their concerns.

Logistics & Delivery

Call centres play a key role in supporting logistics and delivery businesses, ensuring timely updates and efficient communication.

E-commerce

E-commerce businesses choose call centre outsourcing UK solutions to facilitate seamless transactions and enhance customer experiences.

Media & Entertainment

We help media and entertainment companies maintain efficient operations, ensuring audience engagement and stakeholder support.

Proven results

Office of the President of Ukraine

Task

Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.

Results

24000 calls handled per day

1 day to launch the project

2 service languages

Read the full story

Public organization “Digital Transformation Institute” and Simply Contact began working together in March 2022. Our engagement started with establishing a joint project for the Office of the President of Ukraine aimed at providing humanitarian assistance to the population. The focus was to organize the delivery of humanitarian cargo and distribute humanitarian assistance to the Ukrainian people.

The line was launched in a record time of one day. All the technical implementation was managed by Simply Contact. Their team processes calls and email requests in two languages. They established efficient project workflow along with the analytics and monitoring processes in place.

During the period of our cooperation, Simply Contact has confirmed its high level of professionalism, efficiency, and adaptability to solving emerging issues and complex challenges. We confidently recommend Simply Contact as a competent and trustworthy customer support provider for cooperation.

Nadiia Vasilieva

Digital Transformation Institute of Ukraine

Certified for privacy and security

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security in our UK call centre for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognised standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701 (PIMS)

Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience, Wizz Air

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist, METRO

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing, Yves Rocher

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Fareportal

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music

Get in touch with us today

FAQ

Where are your agents located?

Our agents are based in European countries, ensuring they bring cultural understanding, strong language skills, and a customer-focused approach to every interaction.

Can a UK call centre handle multilingual support?

Yes, many UK call centres, Simply Contact included, offer multilingual support, allowing businesses to provide excellent service to international customers while maintaining a strong local presence.

How do you ensure privacy of personal data?

Reputable UK call centres comply with strict security standards like GDPR and ISO to protect sensitive data and maintain confidentiality.

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