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AI Voice Agent for Customer Support: №2

AI Voice Agent for Customer Service

Customer support enhanced by AI voice agent that handles inbound calls autonomously. We offer voice AI integration into your support operations tailored to your requirements and your customer journey.

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Simply Contact
Voice AI that recognizes intent, pulls customer data, and resolves requests
Multilingual & cost-efficient

What you gain with AI voice agent for customer service

  1. Serve customers in more languages

    Rare languages no longer require dedicated headcount. Your voice bot expands language coverage across key markets.

  2. Resolve calls without a queue

    Our voice bot handles routine inbound requests the moment the call connects. No long wait, no hold music.

  3. Free your human agents for complex interactions

    When agents stop fielding repetitive calls, their capacity shifts to the conversations that actually require judgment, empathy, and expertise.

  4. Extend coverage without extending your team

    Your voice bot operates around the clock, including nights, weekends, and off-hours when staffing a live team is either impractical or expensive.

What our AI voice bot can do

AI Voice Agent for Customer Support: №3

Automate routine inbound calls

We apply voice AI to handle the high-volume, low-complexity calls that consume agent capacity, freeing your dedicated team for cases where human involvement changes the outcome.

AI Voice Agent for Customer Support: №4

Recognize intent

Our voice AI understands what callers actually need, not just what they literally say. Intent is identified quickly, and the right action follows—resolution, information, or escalation to a live agent.

AI Voice Agent for Customer Support: №5

Provide multilingual support

We deliver voice-assisted support across multiple languages, extending your reach without the overhead of building separate teams for each market.

AI Voice Agent for Customer Support: №6

Be available 24/7

Voice AI keeps your support line open when your live team isn't on shift. This reduces abandonment and protecting customer satisfaction.

AI Voice Agent for Customer Support: №7

Maintain quality at scale

Peak seasons and sudden volume spikes don't compromise service quality. Voice AI absorbs the surge while your human agents maintain their focus and performance on complex interactions.

More calls resolved. Lower cost per resolution.

We run the support operation—voice AI included. You get the results.

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Voice AI agent impact in numbers

We implemented an online voice assistant for a company providing wheelchair rental services to handle common issues using real-person voices. For complex queries, it transfers calls to live agents. This resulted in:

  • 100%

    of calls resolved within 30s

  • 0%

    call abandonment rate down from 30%

  • 70%

    of calls handled autonomously with no agent involvement

  • 24/7

    continuous voice support, including off-hours and weekends

Testimonials
AI Voice Agent for Customer Support: №8

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience
AI Voice Agent for Customer Support: №9

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
AI Voice Agent for Customer Support: №10

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong
SVP People & Culture, Travel Tech Company
AI Voice Agent for Customer Support: №11

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina
Head of Client Marketing
AI Voice Agent for Customer Support: №12

From the beginning of our cooperation with Simply Contact, support has definitely improved. Now we witness faster response time, support costs have gone down, and there’s also a significant improvement in customer satisfaction.
The team is easy to communicate with, and they’re usually quick to make changes. Somehow they also tend to catch undesirable trends before they become real issues.
There’s always something that could be better, but now we’re very happy with the support we’re getting.

Stacey Warder
Head of Support, Ditto Music

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    FAQ

    What is voice AI-powered customer support?

    It is a managed customer support service in which voice AI handles a significant share of inbound calls autonomously. We operate the full support function; voice AI is one of the tools we use within it.

    Do you offer voice AI software or integrations?

    We are a customer support services company. Voice AI is part of how we run support operations for our clients, not a product we license or a technology we hand over for clients to configure themselves.

    How does the voice AI handle calls within your operation?

    Our voice agent AI recognizes caller intent, accesses the information needed to respond, and resolves or routes the call accordingly. When escalation is needed, the transfer to a live agent is immediate, with full conversation context already in place.

    What happens when a call is too complex for voice AI?

    It is transferred to a live agent who receives the full context of the call. The customer experiences a seamless handoff, not a restart.

    What industries do you work with?

    We operate voice AI-enhanced support for clients in travel and airlines, e-commerce and retail, fintech, healthcare, SaaS, gaming, and mobility and delivery, adapting the operation to the specific compliance, language, and volume requirements of each industry.

    How do you handle quality and performance?

    We monitor every dimension of the support operation continuously, including resolution rates, abandonment, handling time, escalation volume, and customer satisfaction. Voice AI flows and agent workflows are optimized together based on real call data.
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