We specialize in providing top-notch customer support outsourcing for FinTech companies. Our experienced team ensures your customers receive timely and accurate assistance, enhancing their experience with your business.Get in touch
We provide comprehensive support across various channels including phone, email, chat, and social media, ensuring your customers can easily reach us through their preferred method of communication.
Experienced professionals at Simply Contact are ready to tackle any technical challenges faced by your customers, providing prompt and efficient solutions to minimize downtime and ensure a seamless user experience.
Within this service, our team gathers customer feedback and conducts a comprehensive analysis to extract valuable insights into customer satisfaction levels and identify areas for improvement.
The agents at Simply Contact provide customer support in multiple languages. Our company ensures that language is not a barrier when it comes to providing exceptional and seamless customer services.
Our team is equipped to handle emergency situations, ensuring a quick and effective resolution. Our emergency support services are available 24/7, providing peace of mind to our customers.
Managing accounts and billing can sometimes be a complex process. Our professionals assist customers with their accounts, including billing inquiries, account updates, and other related services.
When you outsource customer support for FinTech business to Simply Contact, you’re enhancing every customer interaction. Our wealth of experience, coupled with transparency, ensures your customers will enjoy personalized service that meets the unique needs of your business, all while you conserve valuable time and resources.
Quality assurance (QA)
Customer satisfaction (CSAT)
First Call Resolution
Let Simply Contact be your solution. We will help to provide exceptional service to your customers, ensuring their satisfaction and loyalty.Contacts
Blackcatcard, a European-based global payment service, offers financial solutions like virtual and plastic Mastercards, and online banking. Our main tasks for them include back-office management of customer account inquiries and front-office chat support, ensuring quick, high-quality service for every user.
Our partnership with Blackcatcard has provided us with a valuable opportunity to engage deeply in the fintech sector, serving diverse customers across Europe and beyond. We do more than customer support; our expertise in document verification ensures accurate, secure services. We’ve really valued and enjoyed working with Blackcatcard, and we’re excited to keep growing with them and other fintech clients.
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701, the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
We make sure that you get a full cycle of workflow. Whatever challenges you may encounter – from launching the project and throughout the course of its operation – we’ve got you covered.
At Simply Contact, we are dedicated to providing exceptional FinTech customer service that aligns with our core values and meets the unique needs of our clients.
We are committed to constantly enhancing our services to exceed client expectations.
Our transparent approach helps to build long-term and reliable relationships with our clients.
We take full responsibility for our clients' needs, treating their business as our own.
We thrive on tackling challenging projects and providing simple yet effective solutions.
The exceptional services of Simply Contact has been recognized with industry awards.
We prioritize security, holding certifications to protect client and customer data.
Simply Contact is trusted by renowned clients as a testament to our exceptional service.
Our use of cutting-edge technology helps our clients increase efficiency and reduce expenses.
Our agents are proficient in 18+ languages, ensuring communication with diverse customers.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.
We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.
Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.
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