We help game companies deliver fast and personalized player care across live chat, email, and social media 24/7. Keep players in the action, not stuck in the inbox.
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Round-the-clock assistance that keeps players loyal and satisfied, no matter the time zone or platform.
Live chat, email, social media—our multilingual agents connect with players in their preferred language and channel.
We help protect your community by reviewing player-generated content and keeping interactions safe and on-brand.
From fraud prevention to account verification, our teams ensure fair play and a secure gaming environment.
We engage with players, build loyalty, and turn active users into long-term advocates through authentic and timely help.
We simplify player support with multilingual teams ready to scale for demand spikes. With over a decade of experience in customer support, we create custom workflows and onboarding that match your brand, improve player satisfaction and reviews, and ensure top-level data security.
Always-on player care
Languages
Years of experience
Data security uptime
We build teams that speak the players’ language literally and culturally. Our agents are passionate gamers who understand mechanics, community dynamics, and the emotions behind each interaction.
We hire agents who already know gaming worlds, genres, and player behavior. This ensures authentic and informed communication from day one.
Each project starts with a tailored training program that blends your game’s knowledge base with real gameplay experience.
Every message delivers actionable solutions, anticipates follow-up questions, and leaves players confident and satisfied.
Protect the gameplay flow: we handle the inbox so players stay in the action. Outsource gaming customer support to an experienced team.
Get in touchWe integrate AI into our support operations to handle the routine stuff—so our customer-facing teams can stay human, friendly, and focused on giving players a great experience.
An AI assistant provides instant access to game-specific knowledge bases, suggests next-best responses, and cites sources, allowing agents to handle complex player issues faster.
Routine tickets across chat, email, and social channels are automatically resolved, while AI translation ensures seamless multilingual support for global players.
Bots handle low-level inquiries and escalate complex cases to live agents, cutting wait times without compromising quality.
Agents train with realistic gaming support scenarios in AI simulations that prepare them for live player interactions and speed up onboarding.
Our QA platforms monitor interactions at scale, predicting player satisfaction and providing feedback to agents.
We constantly refine our quality processes to keep gamer support fast and accurate. Regular feedback sessions help agents grow and maintain a high standard of service.
Supervisors, coaches, and project managers analyze quality check results to identify trends and improve performance.
Training programs use player behavior data and game-specific knowledge bases to address real support needs.
Agents adapt their tone and style to match your game’s identity and community, making every interaction authentic.
Simply Contact is certified under PCI DSS, which is proof that we follow the standard rules for securely processing credit and debit card payments. It helps protect customer payment data during every transaction.
This certification confirms that Simply Contact has proper measures in place for managing and protecting sensitive information. It indicates our treatment of data security in our daily work as a priority.
We’re a gaming customer support outsourcing provider certified in ISO 27701, which has a primary focus on privacy. It enables us to handle personal data in a way that fully mirrors GDPR requirements and keeps information protected.
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