Simply Contact delivers customer support outsourcing and BPO services in Poland, combining local talent, EU-grade compliance, and 13 years of operational experience.
Simply Contact operates from Poznań, one of Poland's largest and most developed business cities, with offices in the Okrąglak business center in the heart of the city. Our Polish operation is part of a wider European delivery network.
We work with both office-based and remote agents operating under the same QA standards, reporting infrastructure, and management oversight.
Why outsource to Poland?
Polish universities produce tens of thousands of graduates annually, with strong language capabilities across English, German, French, Italian, Spanish, and more. The country has over 400,000 professionals working in business services and outsourcing, and the sector continues to grow.
Operating costs are typically 40–60% lower than in Western Europe or the UK, without the quality trade-offs that often come with more distant offshore locations. For companies looking to reduce the total cost of ownership while maintaining control over service standards, BPO in Poland is a structurally sound decision.
As an EU member state, Poland operates under GDPR (RODO) and maintains strong data protection standards, which is not a minor consideration for clients in fintech, healthcare, or aviation. Your outsourcing partner is held to the same legal framework as your business.
Poland operates in Central European Time (CET), with full working hours overlapping with the UK and Western Europe, and a viable morning overlap with the East Coast of North America.
Omnichannel support operations managed end-to-end with full governance, QA, and reporting.
Inbound and outbound call center services covering retention, billing support, technical helpdesk, and escalation management.
Administrative and operational support: data processing, claims handling, document management, complaint processing, and compliance-adjacent tasks.
We embed AI tools—agent assistants, chatbots, RPA, live translation—into support workflows where they demonstrably improve efficiency and quality.
Share your requirements with us, and we'll put together a proposal built around your industry, volumes, and service standards.
Every engagement starts with mapping your customer journeys, identifying failure points, and designing workflows before anyone goes live.
Agents are hired and onboarded for vertical knowledge: fintech, aviation, SaaS, healthcare, ecommerce.
Operating a BPO company from Poland means GDPR alignment built in. Add PCI DSS, ISO 27001, ISO 27701, and HIPAA.
Average Polish support agent tenure is 1.9 years with 2–5% annual attrition. In BPO, stability on an account directly protects quality.
Clear reporting lines, structured QA, and Power BI-driven performance data that clients can access directly. No black boxes, no surprises at monthly reviews.
Łukasz Gębski brings over 25 years of senior management experience in the BPO and financial sectors, with a track record of building and scaling contact center operations across Poland and the wider region. He holds a PhD in Economics and is an associate professor at the Warsaw School of Economics (SGH).
For clients entering or expanding in Poland, Łukasz provides direct senior-level engagement backed by deep knowledge of the local market and an extensive professional network.
To scale multilingual artist support without losing quality or authenticity. We built a music-savvy team to deliver faster responses, higher satisfaction, and deeper user trust.
To support empathetic, accurate communication with vulnerable patients during medical transport bookings and eligibility status checks.
We walked in on day one and it was seamless. A fantastic bunch of people, really up to the role from the get-go. A year later, the same team is still there delivering even higher quality outputs, virtually no turnover, no complaints, KPIs fantastic. We started with a contact centre and have since added night control 365 days a year and additional functions. That growth shows Simply Contact are genuinely trusted partners, not just a supplier.
To retain regular and potential customers while ensuring stable revenue for the company, as well as keeping customer satisfaction at the highest level.
Through Simply Contact’s dedicated efforts, we’ve seen a notable increase in our Net Promoter Score and customer retention rates. They have established an exceptionally effective workflow, underpinned by a strong partnership and clear, transparent communication. The team’s outstanding performance has not only met our expectations but has also laid a solid foundation for a promising long-term collaboration.
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