BPO Company
in Poland
Simply Contact delivers customer support outsourcing and BPO services in Poland, combining local talent, EU-grade compliance, and 13 years of operational experience.
Simply Contact in Poland
Simply Contact operates from Poznań, one of Poland's largest and most developed business cities, with offices in the Okrąglak business center in the heart of the city.
Our Polish operation is part of a wider European delivery network. We work with both office-based and remote agents operating under the same QA standards, reporting infrastructure, and management oversight.
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Why outsource to Poland?
Deep talent pool
Polish universities produce tens of thousands of graduates annually, with strong language capabilities across English, German, French, Italian, Spanish, and more. The country has over 400,000 professionals working in business services and outsourcing, and the sector continues to grow.
Cost advantage
Operating costs are typically 40–60% lower than in Western Europe or the UK, without the quality trade-offs that often come with more distant offshore locations. For companies looking to reduce the total cost of ownership while maintaining control over service standards, BPO in Poland is a structurally sound decision.
Regulatory alignment
As an EU member state, Poland operates under GDPR (RODO) and maintains strong data protection standards, which is not a minor consideration for clients in fintech, healthcare, or aviation. Your outsourcing partner is held to the same legal framework as your business.
Time zone proximity
Poland operates in Central European Time (CET), with full working hours overlapping with the UK and Western Europe, and a viable morning overlap with the East Coast of North America.
BPO services in Poland
Customer support outsourcing
Omnichannel support operations managed end-to-end with full governance, QA, and reporting.
24/7 Poland call center outsourcing
Inbound and outbound call center services covering retention, billing support, technical helpdesk, and escalation management.
Back-office support
Administrative and operational support: data processing, claims handling, document management, complaint processing, and compliance-adjacent tasks.
AI-assisted operations
We embed AI tools—agent assistants, chatbots, RPA, live translation—into support workflows where they demonstrably improve efficiency and quality.
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The foundations of our delivery model
Operational design, not just headcount
Every engagement starts with mapping your customer journeys, identifying failure points, and designing workflows before anyone goes live.
Industry-trained teams
Agents are hired and onboarded for vertical knowledge: fintech, aviation, SaaS, healthcare, ecommerce.
EU compliance as a baseline
Operating a BPO company from Poland means GDPR alignment built in. Add PCI DSS, ISO 27001, ISO 27701, and HIPAA.
Low attrition, high continuity
Average Polish support agent tenure at Simply Contact is 1.9 years with 2–5% monthly attrition. In BPO, stability on an account directly protects quality.
Accountability at every level
Clear reporting lines, structured QA, and Power BI-driven performance data that clients can access directly. No black boxes, no surprises at monthly reviews.
Our mission
Łukasz Gębski brings over 25 years of senior management experience in the BPO and financial sectors. For clients entering or expanding in Poland, Łukasz provides direct senior-level engagement backed by deep knowledge of the local market and an extensive professional network.
Łukasz Gębski • Managing Director EMEA, Simply Contact
Expertise across industries
- Travel and aviation
- SaaS and technology platforms
- Fintech, payments, and open banking
- Ecommerce and retail
- Healthcare and health tech
- Luxury and premium consumer goods
- Logistics and delivery
Support delivered by teams in Poland
HATS Group's objective is to support empathetic, accurate communication with vulnerable patients during medical transport bookings and eligibility status checks. Simply Contact's team in Poland helps it do so, covering inbound and outbound calls with precision and empathy.
reduction in wait times from 96s down to 36s
voluntary exits the full year
calls handled per month
quality scores
- Grew the partnership from a single small team into a two-team, 16-person operation
- Improved call answer rates on the larger of the two support teams from 76% to 94% over the year
- Went beyond what was contractually required by improving the performance of an automated phone line
- Retained nearly the entire original team hired at the very start, resulting in over a year of accumulated experience
- Rebuilt the team's training manual from scratch after the client's booking software was updated
- Cut the average time spent handling each call by around 27–31%
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Common question about BPO services in Poland
Poland combines deep multilingual talent, EU regulatory compliance, CET time zone alignment with Western Europe, and a mature BPO ecosystem with a proven track record serving global brands. For UK and Western European companies, BPO Poland reduces both operational risk and management overhead compared to more distant or less regulated locations.
We provide customer support outsourcing, back-office operations, AI-assisted workflows, and quality assurance services. Our Polish delivery centre covers the full range of customer-facing and operational support functions across multiple channels and languages.
Both. Simply Contact operates a mix of office-based and remote agents in Poland, under unified management, QA standards, and reporting infrastructure. This model gives us flexibility to scale quickly and access talent across the country without compromising oversight or service consistency.
We cover over 30 languages, including EN, PL, DE, FR, IT, ES, and additional languages depending on project requirements. Language coverage is confirmed during the scoping phase.
Yes. We hold ISO 27001 and ISO 27701 (PIMS) certifications and operate in full compliance with GDPR. We also hold PCI DSS certification and HIPAA compliance for clients in regulated industries.
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