Customer Support Made Simple
We build meaningful connections between brands and consumers by delivering efficient customer support services.
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Simply Contact
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Simply Contact
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Simply Contact
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Simply Contact
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Simply Contact
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01
Team
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Omnichannel & multilingual
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Data security
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Analytics & monitoring
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Better quality & lower costs
Team
We will become a part of your team, and you won’t even notice we’re far away.
Our communications are fine-tuned, and our experience in project management is enough to make you feel like your dedicated team is sitting right next to you. Your customers will feel the welcoming and cooperative atmosphere present in our work environment. Our offices are distributed across Poland, Ukraine, United Kingdom, Bulgaria, Moldova and Romania which allows us to recruit diverse and most outstanding candidates.
Omnichannel & multilingual
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels:
- Social networks
- Messengers
- Calls
- Chats
- Bots
Data security
…with high security standards in place
We make sure that your data is safe and protected – that’s why we are PCI DSS, ISO 27001, and ISO 27701 (GDPR) certified. We strive to provide uninterrupted operations—you’ll get 99,99% continuity of services with power supply, duplicated data, voice, and Internet channels.
Analytics & monitoring
… with a strong focus on analytics and performance optimization
Support your future with our analytics system. Control your Customer Satisfaction, Cost of Ownership savings, and Efficiency of your services.
Better quality & lower costs
We help you enhance the quality and reduce costs at the same time
Boost customer satisfaction, maximize service efficiency, and reach your development goals while saving operational costs.
As a customer support outsourcing company, we tune operational processes, continuously monitor performance and ensure that your customers get the greatest level of service. Our instructors make sure our employees have extensive knowledge of your product and maintain them with regular knowledge checks and knowledge refreshes.
Learn how we do it
Describe your project and scope of tasks, and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchCustomer support outsourcing, and more
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Customer Support Outsourcing
Create an efficient customer service experience by providing caring and professional support in 18+ languages. Be reachable through every channel and provide world-class support.
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Business Process Outsourcing
Let our team perform routine tasks while you are busy with large-scale goals. Your business processes will be optimized behind the scenes while costs are significantly reduced.
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Customer Acquisition
Increase sales and marketing efficiency by outsourcing outbound calls and lead generation. Your clients will be found and engaged in lasting relationships with your company.
Our client success stories
Wizz Air
Task
Provide faster and better support for Wizz Air customers in multiple languages to reduce waiting times and improve service quality, while adjusting to seasonal demand changes.
Wizz Air and Simply Contact started cooperation and launched a project in the field of customer support in January 2020. The collaboration portfolio is based on call center operations, handling of written requests, real-time chat services and group booking support. Simply Contact processes calls and requests in different languages - English, Polish, Italian, German, and French. During our joint work, Simply Contact has proven itself as a reliable and flexible partner, which is always ready to support us in solving additional tasks. Simply Contact strives to achieve its goals by constantly looking for creative and innovative ideas and solutions
Ditto Music
Task
To efficiently manage a wide range of customer inquiries, delivering empathetic support and clear, concise communication across all support tiers.
Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is professional, efficient, and proactive in addressing potential issues.
Get fast answers to any remaining questions
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