Live Chat Support Outsourcing
Live chat customer support provides your website visitors with quick and efficient way to get answers to their questions. We help increase your conversion rates and elevate customer satisfaction.
Get a quoteWe Provide
Inbound Customer Support
We provide a seamless and personalized solution to all customer inquiries, issues, and concerns, ensuring a smooth and satisfying customer experience.
Multilingual Support
Live chat support services are provided in more than 18 languages which makes them a perfect fit for multilingual sites.
Chatbots Integration
Onboarding of this technology enables to facilitate the support process and cut down on cost while maintaining a high level of customer satisfaction.
Take the Benefits of Live Chat Support Services
Our long-time experience in the field and an extensive team of competent agents guarantee significant value your business will get by hiring us for outsourcing live chat support.
Quality Assurance (QA)
Years of experience
Customer satisfaction (CSAT)
Agents on board
Our Industry Expertise
SaaS
Our team has extensive expertise in catering to software as a service vendors and excels at engaging with technologically sophisticated customers.
Fintech, Blockchain & Cryptocurrency
We make it a point to keep abreast of these innovative IT domains.
Aviation & Travel
People traveling by plane or other kinds of transport can count on the timely advice and assistance of the outsourced live chat.
Legal
The intricacies of this realm are an open book for our qualified agents with the competence to provide law-related consultations.
Healthcare
In the post-COVID world, health is a top concern, so our agents will be there to help doctors and patients solve their problems.
Logistics & Delivery
Our agents ensure the non-stop functioning of the delivery system on whose efficiency the economy crucially depends.
Ecommerce
This industry has been gathering remarkable momentum lately, and we do our best to oblige both online shoppers and sellers.
Media & Entertainment
In our digitally-driven society, these domains are all the rage, so we help their stakeholders work smoothly and efficiently.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchWe got you fully covered
Quality Assurance
Recruitment
Inhouse training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
We are trusted by
We provide real results
Why Choose Us?
Deep expertise in multiple domains, including Avia & Travel, Retail, Fintech, Delivery
CSAT, NPS track and improvement aimed at prioritizing customer experience
Compliance with PCI DSS, ISO 27001, and ISO 27701 (GDRP) that safeguard data security compliance
Global and regional (especially North American) experience of interacting with clients
Vetted staff that is ready to step in on the short notice
Up to 50 employees per month who can join the team on demand, thus upscaling it
18 languages to deliver BPO in
Round-the-clock live chat support outsourcing services
Moderately-priced solutions that are sure to streamline live chat services
Our Awards & Certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
How do we ensure a high quality of service?
Implement guidelines for quality processes to improve efficiency and performance
Regularly assess customer feedback to identify areas for improvement
Conduct quality checks and review results with supervisors, coaches, and project managers
Provide necessary training to address any skill or knowledge gaps
Offer superior help desk support to support customer acquisition for companies in the legal sector and other industries
Customize communication style to fit clients' brand identity
FAQ
- Reduce waiting time for clients who get prompt reactions from a properly staffed team
- Communicate with several customers at a time which gives it an edge over other interaction channels
- Receive multiple time zone coverage to be there for customers from all over the world
- Delegate all issues of staffing and training to a competent vendor and focus on your core activities
- Step up upselling and lead conversion efforts while rendering customer support
- The company you hire has positive references and offers a high level of customization
- The service provider possesses qualified employees with sufficient experience in your special niche
- The outsourcer provides 100% coverage of timely and efficient outreach
- The team of agents is available round the clock
- The prices the vendor charges won’t make a hole in your pocket
Get fast answers to any remaining questions
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