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Call Center Outsourcing

Our competent team provides outsourced call center services to deliver superior quality client support and raise your customer communication to the next level.

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Award-Winning Customer
Support company.

We meet the highest
security standards in accordance
with ISO 27001 and ISO 27701 (GDRP).

Simply Contact
Services
Call center services

We Provide

Inbound call center services

We handle high volumes of incoming consumer calls, embracing tech support, customer service, sales, and appointment scheduling. By offering instant support, we help to raise customer satisfaction.

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Outbound call center services

We initiate calls to prospective customers, making the focus on lead generation, sales, telemarketing, survey, or fundraising, depending on your business goals.

Omnichannel customer support

Our call center services include ultimate client support through multiple channels, such as voice calls, emails, chats, and more. Thanks to advanced digital solutions, we can instantly address any request.

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Take the Benefits of Outsourced Call Center Services

An outsourced outbound call center enhances customer communication at a minimal cost. Boasting a huge experience across industries, we guarantee efficiency, flexibility, and transparency of our services. We treat each project as our own, which amplifies positive outcomes.

>90%

Quality Assurance (QA)

10+

Years of experience

600+

Agents on board

80%+

Customer satisfaction (CSAT)

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

Social networks
Messengers
Calls
Chats
Email
Bots

Simply

You choose.

...in more than 18 languages

Hello! How can I help you?

Witam! W czym mogę pomóc?

Доброго дня! Чим можу бути корисний?

Hallo! Wie kann ich Ihnen helfen?

¡Hola! ¿En qué puedo servirle?

Bonjour! Est-ce que je peux vous aider?

Salve! Come posso aiutarla?

Our Industry Expertise

SaaS

Carrying SaaS needs in mind, we establish scalable support teams to match specific business tasks. Our professionals tailor solutions to ensure maximum value.

Fintech, Blockchain & Cryptocurrency

We dispose of a superior tech stack and talent to cater to the needs of the most innovative sectors.

Aviation & Travel

Our experts have solid experience in the field and deliver unrivaled CX solutions to skyrocket customer satisfaction.

Amazon stores

By outsourcing call center services to our team, you’ll streamline customer interaction, order processing, delivery management, and customer consulting.

Legal

Legal practices and other companies in the sector can benefit from the consumer-focused outsourced outbound call center.

Healthcare

We build reliable, transparent, and secure communications for organizations in the healthcare sector based on strict compliance with legal and safety standards.

Logistics & Delivery

An owner-like approach helps our team create trustworthy partnerships that ultimately maximize our clients’ outcomes.

Ecommerce

Back-office and customer service solutions offered by our outsourced outbound call center help retailers save resources and drive operational efficiency.

Media & Entertainment

Our expertise and experience allow us to offer you excellent solutions and strategies for robust lead generation, a delightful customer journey, and high loyalty.

We Got You Fully Covered

Quality Assurance

Regular reporting and analytics

Recruitment

Uninterrupted operations

Inhouse training center

IT setup and maintenance

We are trusted by

We provide real results

Have any questions? Fill out the form, and we'll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

Get in touch

Why choose us?

Our expertise covers multiple industry sectors: Avia&Travel, Retail, Fintech, Delivery

We are focused on superior customer experience and provide CSAT and NPS tracking and improvement

For your ultimate protection, we guarantee data security compliance with the PCI DSS, ISO 27001 and ISO 27701 standards

We provide our services across North American and global markets

Start your project quickly and easily with our skilled and experienced team

Scale your business with our call center outsourcing services by up to 50 agents per month

Spread your word worldwide with our multilingual BPO that includes up to 18 languages

Enjoy uninterrupted 24/7 operations

Obtain a customized, cost-effective solution matching your business tasks

Our Awards & Certifications

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

How do we ensure a high quality of service?

To raise the efficiency and performance of our outbound call center services, we optimize quality processes and clearly outline them for the whole team.

We reveal areas for improvement by conducting regular feedback sessions.

We hold quality checks to analyze and share the results with supervisors, coaches, and PMs.

We request training sessions if we identify any knowledge or skill gaps.

We drive conversions and amplify customer support for legal practices and other organizations in the sector.

We work out a proper communication style that meets the customer's brand character.

Learn more from our blog

7 Best Practices for Call Center Scripts

Business Tips

2021-05-28

Automotive Call Center

Business Tips

2021-08-28

Call Center Statistics: How to Measure and Interpret

Trends & Insights

2020-10-02

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music

Get in Touch With Us Today

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FAQ

What is call center outsourcing?

Outsourcing call center services implies allowing your trusted partner to handle your customer calls. While it may cause concerns at first glance, you can be assured that a reliable partner will offer pure gains with no risks. Thus, an outbound call center can expand your capabilities to drive customer satisfaction, generate leads, or reach other communication goals. By harnessing outbound call center services, you’ll relieve your in-house team and boost the quality of your customer support.

What are the considerations before outsourcing a call center?

In order to make your collaboration with an outsourced outbound call center most fruitful, you should consider several things in advance.

1.The envisaged size of your team;
2.Whether you need a dedicated or shared team;
3.The forecasted time the team will have to devote to handling calls.

You should keep in mind that you can likewise outsource inbound call center. The primary difference between the two lies in the types of contacts they manage. An inbound call center service deals with incoming queries, while their outbound counterparts contact prospects themselves.

What are the benefits of outsourcing a call center?

The fundamental upside of outsourcing call center services is the opportunity to save time and resources on managing these services in-house. Let us zoom in on the most significant benefits of the process.

1. Lower costs: no expenses on staff and facility management;
2. High flexibility and scalability: compliance with the growing business needs;
3. The availability of advanced technology: outsourced call centers can empower you with breakthrough tools and solutions.
4. Elevated customer experience: high quality and speed of service.
5. Outstanding expertise that specialized call centers can offer.
6. Efficient quality control procedures.