Results That Speak for Themselves
Real numbers from real clients across industries, team sizes, and support models.
Case studies
Official Claims Processing for Wizz Air
Took ownership of Wizz Air's Official Claims function, handling legally sensitive court, legal, and regulatory cases.
HATS Group, Non-Emergency Patient Transport
Supported empathetic, accurate patient transport bookings and eligibility checks for vulnerable NHS patients.
Volero, E-commerce Store
Built a support model for Volero's seasonal spikes that reach x4 from regular volume.
UK-based Insurance Provider
Designed claims support for a UK insurer to absorb seasonal call surges without overtime costs or understaffing.
Ditto Music, Music Distribution Platform
Scaled multilingual artist support with a music-savvy team, boosting CSAT from 51% to 88%.
AI Call Simulation in Agent Training
Integrated AI-driven call simulations into onboarding and improved multilingual readiness across 50+ languages.
AI-Powered Translation for E-commerce Platform
Used AI translation to let an English-speaking team serve customers in German, Spanish, Dutch, and Norwegian.
Wizz Air, Leading European Airline
Delivered multilingual support for a leading European airline, cutting handling time and improving seasonal responsiveness.
AI Knowledge Management in Customer Support
Deployed an AI knowledge system giving agents instant answers, reducing supervisor dependency and lifting CSAT.
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