Results That Speak for Themselves
Real numbers from real clients across industries, team sizes, and support models.
Case studies
Token.io, British A2A FinTech Provider
Built a stable, low-turnover agent team for a compliance-sensitive fintech, sustaining near-perfect quality scores.
Howly, IT Expert Platform
Built a scalable 24/7 billing support team, growing from 3 to 22 agents with a 43% productivity increase.
Fareportal, Travel Technology Company
Ran a large-scale multi-department support operation for a travel company, driving CSAT from 0% to 75%.
Yves Rocher, Cosmetics Retailer
Managed inbound/outbound calls and order processing for a cosmetics retailer, boosting sales conversion by 10%.
Airportr, Luggage Transportation Company
Provided flexible, multilingual, 24/7 customer support for a luggage transportation service across channels.
METRO, International Wholesale Retailer
Transitioned an in-house contact center to outsourcing, improving resolution speed and customer satisfaction scores.
Europe’s Leading Multi-Modal Mobility App
Scaled support from 12,000 to 110,000 monthly requests while expanding into Poland, Romania, and Moldova.
Online Banking Platform
Handled fintech back-office document verification and front-office chat support across multiple languages.
Leading Online Store in Eastern Europe
Consulted customers, processed orders, and coordinated delivery while driving incoming-line sales targets.
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