AI Voice Agent for Customer Support

Serve customers in more languages

Rare languages no longer require dedicated headcount. Your voice bot expands language coverage across key markets.

Resolve calls without a queue

Our voice bot handles routine inbound requests the moment the call connects. No long wait, no hold music.

Free your human agents for complex interactions

When agents stop fielding repetitive calls, their capacity shifts to the conversations that actually require judgment, empathy, and expertise.

Extend coverage without extending your team

Your voice bot operates around the clock, including nights, weekends, and off-hours when staffing a live team is either impractical or expensive.

Automate routine inbound calls

We apply voice AI to handle the high-volume, low-complexity calls that consume agent capacity, freeing your dedicated team for cases where human involvement changes the outcome.

Recognize intent

Our voice AI understands what callers actually need, not just what they literally say. Intent is identified quickly, and the right action follows—resolution, information, or escalation to a live agent.

Provide multilingual support

We deliver voice-assisted support across multiple languages, extending your reach without the overhead of building separate teams for each market.

Be available 24/7

Voice AI keeps your support line open when your live team isn't on shift. This reduces abandonment and protecting customer satisfaction.

Maintain quality at scale

Peak seasons and sudden volume spikes don't compromise service quality. Voice AI absorbs the surge while your human agents maintain their focus and performance on complex interactions.

100%

of calls resolved within 30s

call abandonment rate down from 30%

70%

of calls handled autonomously with no agent involvement

24/7

continuous voice support, including off-hours and weekends

Testimonials

“We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Our cooperation gives us a reliable foundation for further scaling of our customer service activities.”

Ewa Danecka

Head of Customer Experience, Wizz Air

“Thanks to Simply Contact's work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project.”

Corissa Leong

SVP People & Culture, Fareportal

“We walked in on day one and it was seamless. A fantastic bunch of people, really up to the role from the get-go. A year later, the same team is still there delivering even higher quality outputs, virtually no turnover, no complaints, KPIs fantastic.”

James Graydon

People Director, HATS Group

“From the beginning, Simply Contact was professional and reliable. Innovative motivation schemes helped us achieve ambitious goals. We recommend Simply Contact as a qualified partner in customer service.”

Marina Voloshina

Head of Client Marketing, Yves Rocher

Get in touch with us today

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It is a managed customer support service in which voice AI handles a significant share of inbound calls autonomously. We operate the full support function; voice AI is one of the tools we use within it.

We are a customer support services company. Voice AI is part of how we run support operations for our clients, not a product we license or a technology we hand over for clients to configure themselves.

Our voice agent AI recognizes caller intent, accesses the information needed to respond, and resolves or routes the call accordingly. When escalation is needed, the transfer to a live agent is immediate, with full conversation context already in place.

It is transferred to a live agent who receives the full context of the call. The customer experiences a seamless handoff, not a restart.

We operate voice AI-enhanced support for clients in travel and airlines, e-commerce and retail, fintech, healthcare, SaaS, gaming, and mobility and delivery, adapting the operation to the specific compliance, language, and volume requirements of each industry.

We monitor every dimension of the support operation continuously, including resolution rates, abandonment, handling time, escalation volume, and customer satisfaction. Voice AI flows and agent workflows are optimized together based on real call data.