A top live chat support outsourcing company must be skilled with the best tools to deliver fast, personalized service. This helps agents respond quickly while keeping customer interactions smooth and effective.
Think about your needs when looking for the right live chat tool for your business. We help you choose the one that fits your team's size, customer needs, and the features you require to deliver top-notch support.
Outsourced Live Chat Support
We offer fast, personalized chat support services that keep customers satisfied and loyal. With expert agents and a streamlined approach, we elevate your support, drive results, and reduce costs.
Get a quoteWhat makes live chat a powerful support tool
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92% satisfaction: The highest of any channel
With a 92% customer satisfaction rate, live chat outperforms all other support channels. This impressive figure underscores its impact on customer experience. Fast, personalized support keeps customers engaged and happy, driving repeat transactions and positive reviews.
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66% expect fast responses: Meet their demand
Customers expect responses within 10 minutes or less, with 66% holding businesses to this high standard. Live chat meets this demand, delivering instant answers faster than email and more convenient than phone calls. Companies that rise to this challenge gain a competitive edge.
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83% explore products via chat: Capture their interest
Research from Facebook reveals that 83% of US consumers use live chat to explore products, while 76% seek support and 75% make purchases. Live chat is a crucial touchpoint throughout the customer journey, driving conversions and strengthening customer loyalty.
Explore our chat support services
Inbound live chat support
We ensure quick, personalized responses to customer inquiries, issues, and concerns. We manage incoming interactions in real time, offering efficient service that enhances satisfaction and builds loyalty.
Multilingual live chat support
Outsource your live chat to offer support in over 20 languages, providing an inclusive experience for global customers. This is ideal for multilingual websites looking to connect with a diverse audience.
Chatbot integration
Integrate chatbots to enhance customer support efficiency. With uninterrupted 24/7 support, you can automate routine queries, reduce costs, and maintain high customer satisfaction.
Outsource live chat support for ultimate value
Chat outsourcing with Simply Contact benefits you not by cutting corners, but by managing processes efficiently. By streamlining processes, using the right tools, and maximizing agent productivity, we deliver high-quality service so you can focus on what matters most—growing your business.
Get in touchWhy outsource live chat support services?
With years of experience and a skilled team of agents, we’re confident that partnering with us to outsource live chat support will make a meaningful impact on your business.
>90%
Quality assurance (QA)
11+
Years of experience
80%+
Customer satisfaction (CSAT)
600+
Agents on board
Our industry expertise
SaaS
We support software as a service vendors, engaging effectively with technologically sophisticated customers through live chat and other channels.
FinTech, Blockchain & Cryptocurrency
We stay ahead of trends in these innovative IT sectors, ensuring we understand and adapt to the latest developments.
Aviation & Travel
Travelers rely on our live chat service for timely advice and assistance, whether flying or using other transport.
Legal
Companies in the legal sector outsource live chat support to agents with industry knowledge, offering accurate support through live chat.
Healthcare
Health is a top priority, and our agents are here to support doctors and patients in resolving their concerns.
Logistics & Delivery
Our agents support the efficient operation of delivery systems, helping businesses meet deadlines and fulfill customer expectations.
E-commerce
This industry relies on live chat support outsourcing to provide valuable assistance to both customers and sellers, ensuring seamless transactions.
Media & Entertainment
These industries are snowballing in today’s digital world, and our agents help stakeholders work more efficiently and effectively.
Mastering key live chat support tools
Discover the possibilities of live chat outsourcing
Share your project details and scope, and our manager will create a personalized proposal to meet your requirements.
Get in touchWe got you fully covered
Quality assurance
Recruitment
In-house training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
We provide real results
Why choose us
Expertise in Aviation & Travel, E-commerce & Retail, FinTech, Mobility & Delivery, IT, Gaming, and Government
Working with global clients from six European countries: the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova
11+ years of experience as a dedicated BPO partner
Acting as an extension of your team, committed to your goals as if they were our own
Flexible 24/7 live chat services for peak and off-peak seasons
AI-powered support for smarter, faster, and more empathetic CX
Future-ready solutions from our in-house R&D experts
Certified for PCI DSS, ISO 27001, ISO 27701, GDPR, and HIPAA compliance
Multilingual managed live chat services in 20+ languages
How do we ensure a high quality of service?
Implement quality process guidelines to boost agent efficiency and performance.
Regularly assess customer feedback to pinpoint areas for improvement.
Conduct quality checks and review outcomes with supervisors, coaches, and project managers.
Provide targeted training to address any skill or knowledge gaps.
Customize communication style to align with each client's brand identity.
Our awards & certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (PIMS)
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
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FAQ
What is live chat support?
Live chat support allows customers to communicate with a company in real time through a chat platform. It’s a fast, convenient way to handle inquiries, resolve technical issues, schedule an appointment, or process cancellations. By providing instant, people-powered assistance, businesses can improve customer satisfaction and build long-term loyalty.
Why do businesses outsource chat support?
By outsourcing live chat support, businesses achieve:
- Faster response times. A properly staffed team ensures customers get prompt assistance without long wait times.
- Higher efficiency. Agents can handle multiple chats simultaneously, unlike phone support, which is limited to one-on-one interactions.
- 24/7 availability. Outsourcing provides coverage across multiple time zones, ensuring global customers always have support.
- Reduced operational burden. The outsourcing provider handles hiring, training, and workforce management, allowing businesses to focus on core operations.
- Better sales opportunities. Live chat enables real-time engagement, increasing upselling and lead conversion while delivering quality support.
- Faster response times. A properly staffed team ensures customers get prompt assistance without long wait times.
- Higher efficiency. Agents can handle multiple chats simultaneously, unlike phone support, which is limited to one-on-one interactions.
- 24/7 availability. Outsourcing provides coverage across multiple time zones, ensuring global customers always have support.
- Reduced operational burden. The outsourcing provider handles hiring, training, and workforce management, allowing businesses to focus on core operations.
- Better sales opportunities. Live chat enables real-time engagement, increasing upselling and lead conversion while delivering quality support.
What factors to consider when outsourcing a sales chat?
When opting for live chat outsourcing with a third-party provider, pay attention to these factors:
- Reputation and flexibility. Choose a provider with strong references and customizable solutions.
- Industry expertise. Ensure the team has experience in your field for relevant and effective communication.
- Consistent outreach. The provider should guarantee timely and proactive engagement with potential customers.
- 24/7 availability. A round-the-clock team ensures you never miss an opportunity to connect with leads.
- Reputation and flexibility. Choose a provider with strong references and customizable solutions.
- Industry expertise. Ensure the team has experience in your field for relevant and effective communication.
- Consistent outreach. The provider should guarantee timely and proactive engagement with potential customers.
- 24/7 availability. A round-the-clock team ensures you never miss an opportunity to connect with leads.
Can a live chat agency handle 24/7 customer service?
Yes, a live chat agency can provide 24/7 customer service, ensuring round-the-clock support for your business. With a team of trained agents working in shifts, customers receive immediate assistance from a virtual receptionist at any time of day.
How can live chat support services improve conversion rates?
Live chat support helps convert visitors into customers by providing instant assistance at critical decision-making moments. Agents answer product questions, resolve concerns in real time, and guide users through the purchasing process. Proactive chat invitations also engage hesitant buyers, reducing cart abandonment and increasing completed transactions.
Can your support integrate with our existing CRM systems?
Yes, Simply Contact’s outsourced live chat support integrates with clients’ existing CRM systems. We ensure smooth data synchronization so that agents can access customer history, track interactions, and provide personalized support across all touchpoints.
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