We offer fast, personalized chat support services that keep customers satisfied and loyal. With expert agents and a streamlined approach, we elevate your support, drive results, and reduce costs.
Get a quoteWhat makes live chat a powerful support tool
Live chat gets a 92% satisfaction score, higher than any other support channel. The reason behind it? It’s quick, feels more personal, and helps people get what they need without waiting.
Most people expect an answer in 10 minutes or less. Chat makes that possible faster than email, easier than calling. Meeting that expectation helps you stay ahead.
A lot of customers start browsing in chat: 83% look at products, 76% ask for help, and 75% end up buying, according to a research from Facebook. It’s not just a support tool—it’s part of the buying experience.
We communicate with your customers in a live chat and quickly help them with questions or issues. This method is fast, personal, and helps build trust in your brand.
Outsource your live chat to a team that can handle conversations in over 20 languages, so your customers always feel understood, no matter the language.
If you’re looking for 24/7 coverage without overloading your team, we add smart chatbots to save time and keep customers happy around the clock.
Chat outsourcing with Simply Contact benefits you not by cutting corners, but by managing processes efficiently. By streamlining processes, using the right tools, and maximizing agent productivity, we deliver high-quality service so you can focus on core operations.
Get in touchWe’re confident that partnering with Simply Contact to outsource live chat support will make a meaningful impact on your business, considering key numbers.
Quality assurance (QA)
Years of experience
Customer satisfaction (CSAT)
Agents on board
We support software as a service vendors, engaging effectively with technologically sophisticated customers through live chat and other channels.
These dynamic sectors demand a BPO provider that understands trends and innovations, which Simply Contact is known for.
Travelers rely on our live chat service for timely advice and assistance, whether flying or using other transport.
Companies in the legal sector outsource live chat support to agents with industry knowledge, offering accurate support through live chat.
Health is a top priority, and our agents are here to support doctors and patients in resolving their concerns.
Our agents support the efficient operation of delivery systems, helping businesses meet deadlines and fulfill customer expectations.
This industry relies on live chat support outsourcing to provide valuable assistance to both customers and sellers, ensuring seamless transactions.
These industries are snowballing in today’s digital world, and our agents help stakeholders work more efficiently and effectively.
A top live chat support outsourcing company must be skilled with the best tools to deliver fast, personalized service. This helps agents respond quickly while keeping customer interactions smooth and effective.
When choosing the optimal live chat tool for your business, we consider your team's size, customer needs, and the features you require.
Send us your project details, and we'll get back to you shortly with a personalized response.
Get in touch
Implement quality process guidelines to increase agent performance.
Regularly assess customer feedback to identify areas for improvement.
Conduct quality checks and review outcomes with supervisors, coaches, and project managers.
Provide targeted training to address any skill or knowledge gaps.
Adjust communication with each client's brand voice.
Simply Contact is certified under PCI DSS, which is proof that we follow the standard rules for securely processing credit and debit card payments. It helps protect customer payment data during every transaction.
This certification confirms that Simply Contact has proper systems in place for managing and protecting sensitive information. It indicates our treatment of data security in our daily work as a priority.
We’re certified in ISO 27701, which has a primary focus on privacy. It enables us to handle personal data in a way that fully mirrors GDPR requirements and keeps information protected.
We’re also HIPAA compliant. HIPAA is the U.S. law that sets rules for handling personal health information. This is essential for clients in healthcare, insurance, and health tech.
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