A top live chat support outsourcing company needs to be skilled with the best tools to deliver fast, personalized service. This helps agents respond quickly while keeping customer interactions smooth and effective.
Think about your needs to find the right live chat tool for your business. We help you choose the tool that fits your team's size, customer needs, and the features you require to deliver top-notch support.
Live Chat Support Outsourcing
Our chat support services guarantee fast, personalized solutions that keep customers satisfied and loyal. With expert agents and a streamlined approach, we elevate your support, drive results, and reduce costs.
Get a quoteWhat makes live chat a powerful support tool
-
92% satisfaction: The highest of any channel
With a 92% customer satisfaction rate, live chat outperforms all other support channels, according to a survey by Zendesk. This impressive figure underscores its impact on customer experience. Fast, personalized support keeps customers engaged and happy, driving repeat transactions and positive reviews.
-
66% expect fast responses: Meet their demand
Customers expect responses within 10 minutes or less, with 66% holding businesses to this high standard, as reported by HubSpot. Live chat meets this demand, delivering instant answers faster than email and more convenient than phone calls. Companies that rise to this challenge gain a competitive edge.
-
83% explore products via chat: Capture their interest
Research from Facebook reveals that 83% of US consumers use live chat to explore products, while 76% seek support and 75% make purchases. Live chat is a crucial touchpoint throughout the customer journey, driving conversions and strengthening customer loyalty.
We provide
Inbound live chat support
We ensure quick, personalized responses to customer inquiries, issues, and concerns. We manage incoming interactions in real time, offering efficient service that enhances satisfaction and builds loyalty.
Multilingual live chat support
Outsource your live chat to offer support in over 20 languages, providing an inclusive experience for global customers. This is ideal for multilingual websites looking to connect with a diverse audience.
Chatbot integration
Integrate chatbots to enhance customer support efficiency. With uninterrupted 24/7 support, you can automate routine queries, reduce costs, and maintain high customer satisfaction.
Outsource live chat support for ultimate value
Chat outsourcing with Simply Contact benefits you not by cutting corners, but by managing processes efficiently. By streamlining processes, using the right tools, and maximizing agent productivity, we deliver high-quality service at a competitive price, allowing you to focus on what matters most—growing your business.
Get in touchWhy outsource your live chat?
With years of experience and a skilled team of agents, we’re confident that hiring us to outsource live chat support will make a meaningful impact on your business.
>90%
Quality assurance (QA)
11+
Years of experience
80%+
Customer satisfaction (CSAT)
600+
Agents on board
Our industry expertise
SaaS
We support software as a service vendors, engaging effectively with technologically sophisticated customers through live chat and other channels.
FinTech, Blockchain & Cryptocurrency
We stay ahead of trends in these innovative IT sectors, ensuring we understand and adapt to the latest developments.
Aviation & Travel
Travelers rely on our live chat service for timely advice and assistance, whether flying or using other transport.
Legal
Companies in the legal sector outsource live chat support to agents with industry knowledge, offering accurate support through live chat.
Healthcare
Health is a top priority in the post-COVID world, and our agents are here to support doctors and patients in resolving their concerns.
Logistics & Delivery
Our agents support the efficient operation of delivery systems, helping businesses meet deadlines and fulfill customer expectations.
E-commerce
This industry relies on live chat support outsourcing to provide valuable assistance to both customers and sellers, ensuring seamless transactions.
Media & Entertainment
These industries are snowballing in today’s digital world, and our agents help stakeholders work more efficiently and effectively.
Mastering key live chat support tools
Looking to outsource your live chat support?
Share your project details and scope, and our manager will create a personalized proposal to meet your needs.
Get in touchWe got you fully covered
Quality assurance
Recruitment
In-house training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
We provide real results
Why choose us?
Expertise in Aviation & Travel, E-commerce & Retail, FinTech, Mobility & Delivery, IT, Gaming, and Government
Global presence across the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova
11+ years of experience in fast live chat support project launches
Acting as an extension of your team, committed to your goals as if they were our own
Flexible 24/7 live chat services for peak and off-peak seasons
AI-powered support for smarter, faster, and more empathetic CX
Future-ready solutions from our in-house R&D experts
Certified for PCI DSS, ISO 27001, and ISO 27701 (PIMS) compliance
Multilingual support in 20+ languages
Our awards & certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (PIMS)
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
How do we ensure a high quality of service?
Implement quality process guidelines to boost efficiency and performance.
Regularly assess customer feedback to pinpoint areas for improvement.
Conduct quality checks and review outcomes with supervisors, coaches, and project managers.
Provide targeted training to address any skill or knowledge gaps.
Offer exceptional help desk support to drive customer acquisition for legal and other industries.
Customize communication style to align with each client's brand identity.
Learn more from our blog
Reviews
Get in touch with us today
FAQ
What does live chat support mean?
Live chat support is a way for customers to communicate with a company in real-time through a chat platform. This service can be used for customer service, sales inquiries, and other types of communication. It helps businesses promptly address customer needs and concerns, enhancing the customer experience and building loyalty.
What are the reasons to outsource chat support?
By outsourcing live chat support you:
- Reduce waiting time for clients who get prompt reactions from a properly staffed team
- Communicate with several customers at a time which gives it an edge over other interaction channels
- Receive multiple time zone coverage to be there for customers from all over the world
- Delegate all issues of staffing and training to a competent vendor and focus on your core activities
- Step up upselling and lead conversion efforts while rendering customer support
- Reduce waiting time for clients who get prompt reactions from a properly staffed team
- Communicate with several customers at a time which gives it an edge over other interaction channels
- Receive multiple time zone coverage to be there for customers from all over the world
- Delegate all issues of staffing and training to a competent vendor and focus on your core activities
- Step up upselling and lead conversion efforts while rendering customer support
What are main tips to outsourcing sales chat?
While opting for live chat outsourcing, you should make sure that:
- The company you hire has positive references and offers a high level of customization
- The service provider possesses qualified employees with sufficient experience in your special niche
- The outsourcer provides 100% coverage of timely and efficient outreach
- The team of agents is available round the clock
- The prices the vendor charges won’t make a hole in your pocket
- The company you hire has positive references and offers a high level of customization
- The service provider possesses qualified employees with sufficient experience in your special niche
- The outsourcer provides 100% coverage of timely and efficient outreach
- The team of agents is available round the clock
- The prices the vendor charges won’t make a hole in your pocket
Get fast answers to any remaining questions
Get fast answers to any remaining questions
Thank you.
Your request has been sent successfully.
Thank you.
Your request has been sent successfully.
Your request has been sent successfully.
Thank you for your subscription!