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Company News

Simply Contact Named by Clutch as One of the Best Outsourced Customer Support Services in the World

Ellina Bronnikova 28 May, 2021
Customer Service

7 Best Practices for Call Center Scripts

Tamara Maleta 28 May, 2021
Customer Service

Customer Feedback Management

Oleh Filipovskyi 26 May, 2021
Customer Service

What Exactly Ensures Quality Assurance Customer Service?

Vadym Stoliarov 24 May, 2021
Customer Experience

Why Invest in Customer Experience?

Tamara Maleta 19 May, 2021
Customer Service

PCI DSS Compliance in the Contact Center

Vadym Stoliarov 30 Apr, 2021
AI & Automation

Contact Center Automation vs Manual – What's Better for Customer Service?

Anna Mazur 20 Apr, 2021
Customer Service

Customer Contact Channels & Their Key Benefits

Oleh Filipovskyi 19 Apr, 2021
BPO

How to Manage Remote Call Center Staff

Anna Bielikova 13 Apr, 2021
Customer Service

Contact Center Hold Time Standards

Vadym Stoliarov 31 Mar, 2021
Customer Service

Building a Multi-Channel Customer Service Strategy

Anna Bielikova 28 Mar, 2021
Customer Service

Customer Service Burnout: How to Avoid It?

Yuliia Pakhomova 26 Mar, 2021
Company News

Simply Contact Named as Global Outsourced Customer Support Services Leader by Clutch

Ellina Bronnikova 12 Mar, 2021
Customer Service

Handling High Volume Calls the Right Way – Pro Tips

Anna Bielikova 27 Feb, 2021
Customer Service

How to Take Ownership in Customer Service?

Yuliia Pakhomova 24 Feb, 2021
Customer Experience

Support Leads To Retention: Our Customers Experience

Tamara Maleta 23 Feb, 2021
Customer Service

Bad Customer Service: Stories And Tips To Avoid Common Mistakes

Tamara Maleta 22 Feb, 2021
BPO

Benefits of Outsourcing for Small Business Call Center

Anna Mazur 31 Jan, 2021
Customer Service

The Difference Between B2B and B2C Customer Support

Anna Mazur 29 Jan, 2021
Customer Service

How an After-Hours Call Service Can Benefit Your Business

Anna Mazur 12 Jan, 2021
Customer Service

How to Reduce Agent Attrition Rate

Anna Bielikova 04 Jan, 2021