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Our Blog

All AI & Automation BPO Company News Customer Experience Customer Service Industry-Specific Support
    Blog: №1
    Bad Customer Service: Stories And Tips To Avoid Common Mistakes
    Customer Service
    27 Apr, 2026
    Blog: №2
    Benefits of Outsourcing for Small Business Call Center
    BPO
    01 Apr, 2026
    Blog: №3
    The Difference Between B2B and B2C Customer Support
    Customer Service
    01 Apr, 2026
    Blog: №4
    How an After-Hours Call Service Can Benefit Your Business
    Customer Service
    01 Apr, 2026
    Blog: №5
    How to Reduce Agent Attrition Rate
    Customer Service
    01 Apr, 2026
    Blog: №6
    Customer Service KPI Metrics
    Customer Service
    05 May, 2026
    Blog: №7
    Customer Satisfaction Metrics – CSAT
    Customer Service
    05 May, 2026
    Blog: №8
    How To Deal With Angry Customers
    Customer Service
    27 Apr, 2026
    Blog: №9
    Top Ways to Optimize Customer Attrition Rate
    Customer Experience
    05 May, 2026
    Blog: №10
    Simply Contact Announces Cooperation with Bolt
    Company News
    01 Apr, 2026
    Blog: №11
    How to Start a Call Center: A Comprehensive Guide
    BPO
    29 Apr, 2026
    Blog: №12
    Customer Service Training Ideas: Skill Up to a Dream Team
    Customer Service
    27 Apr, 2026
    Blog: №13
    Occupancy Call Center Rate: Calculation and Optimization
    Customer Service
    05 May, 2026
    Blog: №14
    What Is a Support Tier? Overview of the Main Technical Support Levels
    Customer Service
    29 Apr, 2026
    Blog: №15
    Benefits of Live Chat Support Services for Your Business
    BPO
    29 Apr, 2026
    Blog: №16
    Simply Contact Announces Cooperation with METRO Cash & Carry Ukraine
    Company News
    01 Apr, 2026
    Blog: №17
    Simply Contact Joins The Professional Association for Customer Engagement
    Company News
    01 Apr, 2026
    Blog: №18
    Мanage an Outsourced Call Center the Right Way
    BPO
    27 Apr, 2026
    Blog: №19
    How to Reduce Customer Support Costs: Guidelines to Follow
    Customer Service
    27 Apr, 2026
    Blog: №20
    How to Write a COVID-19 Contact Center Script
    Customer Service
    27 Apr, 2026
    Blog: №21
    Impact of COVID-19 on the Call Center Industry
    Customer Service
    29 Apr, 2026