Author

Vadym Stoliarov

Customer Support Quality Specialist

I build quality systems that give leadership full visibility into what's working, what isn't, and why — and fix the "why." Quality is not just something you measure. It should be actively built into how every team operates.

Ask a question

12+ Years in BPO & QC

40+ QA specialists managed

15% Avg. CSAT increase across projects

Areas of expertise

Quality Strategy Design & Execution

KPI Framework Development & Quality Dashboards

Process Optimization & SLA Compliance

Training & Mentoring of Quality Team Leads

Capacity Planning for QA Teams

Data-Driven Quality Improvement

About

Vadym Stoliarov is a quality and operations executive with experience designing and leading QA functions across international markets. Before joining Simply Contact, he held quality leadership roles at other large BPOs, where he led quality assurance teams across complex contact centre operations.

At Simply Contact, Vadym heads quality strategy from Kraków, overseeing the full QA function across the company. He defines quality standards, establishes KPI frameworks and dashboards for senior management visibility, leads capacity planning for the QA department, and works directly with clients and leadership to drive continuous improvement.

Education

Master's Degree, Business Administration and Management

Lutsk Eastern European University · 2012–2014

Master's Degree, Urban Building

Lutsk National Technical University · 2007–2012

Coursework

Lublin Polytechnic University · 2012

Experience

Head of Quality Control

Simply Contact · August 2025 – Present · Kraków, Poland

Leads quality strategy and processes company-wide
Drives AI-powered QA automation for higher-coverage evaluation
Establishes KPI frameworks and quality dashboards for senior management visibility
Trains and mentors quality team leads, building a pipeline of future QA leadership
Leads capacity planning for the QA department
Coordinated quality processes across multiple product and site launches in new markets