We build meaningful connections between brands and consumers by delivering efficient customer support services.
Our communications are fine-tuned, and our experience in project management is enough to make you feel like your dedicated team is sitting right next to you. Your customers will feel the welcoming and cooperative atmosphere present in our work environment. Our five offices are distributed across Ukraine and Poland, which allows us to recruit diverse and most outstanding candidates.
Your customers can contact you through all existing channels:
We make sure that your data is safe and protected – that’s why we are PCI DSS, ISO 27001, and ISO 27701 (GDPR) certified. We strive to provide uninterrupted operations – you’ll get 99,99% continuity of services with power supply, duplicated data, voice, and Internet channels.
Support your future with our analytics system. Control your Customer Satisfaction, Cost of Ownership savings, and Efficiency of your services.
Boost customer satisfaction, maximize service efficiency, and reach your development goals while saving operational costs.
As a customer support outsourcing company, we tune operational processes, continuously monitor performance and ensure that your customers get the greatest level of service. Our instructors make sure our employees have extensive knowledge of your product and maintain them with regular knowledge checks and knowledge refreshes.Learn how we do it
Describe your project and scope of tasks, and have our manager prepare a customized proposal tailored to your specific needs.Get in touch
Create an efficient customer service experience by providing caring and professional support in 18+ languages. Be reachable through every channel and provide world-class support.
Let our team perform routine tasks while you are busy with large-scale goals. Your business processes will be optimized behind the scenes while costs are significantly reduced.
Increase sales and marketing efficiency by outsourcing outbound calls and lead generation. Your clients will be found and engaged in lasting relationships with your company.
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.
Simply Contact presented themselves as an efficient, customer-focused company with outstanding crisis management skills and a strong emphasis on quality assurance. Thanks to their work, citizen requests are promptly processed. During our cooperation, the Simply Contact company has confirmed a high level of professionalism, efficiency and ability to solve emerging problems and complex tasks. We strongly recommend Simply Contact as a competent and reliable customer support services provider to work with.
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