Call Center
Outsourcing Services
Call center services designed to improve customer relationships and help companies reach their goals. We combine experienced agents with cutting-edge AI to keep every exchange smooth, personal, and secure.
Reduce costs
Cut expenses on hiring, training, and infrastructure while delivering superior support.
Scale effortlessly
Scale your operations up or down according to market fluctuations and current demand.
Enhance CX
Deliver quick and personalized service through skilled agents together with AI-powered tools.
Be available 24/7
Provide around-the-clock support that keeps your customers satisfied, wherever they are.
Grow with top-rated call center outsourcing
We combine deep industry expertise, smart AI tools, and rigorous training to ensure consistent quality of inbound call center outsourcing. We treat your goals as our own. Certified security safeguards your data, and multiple industry awards highlight the standards we uphold.
Years of experience
Agents on board
Languages served
Customer satisfaction (CSAT)
Security & compliance
PCI DSS
Simply Contact is PCI DSS certified, maintaining the highest level of security for all card transactions and protecting clients' sensitive data.
ISO 27001
An internationally recognised standard for managing information security, ensuring robust processes to safeguard sensitive information.
ISO 27701
The international standard for privacy information management (PIMS), with requirements mirroring GDPR compliance and protecting personal data.
HIPAA
HIPAA compliance ensures protection of sensitive health data for clients in healthcare, insurance, and health tech industries.
Unmatched operational efficiency, powered by AI
Optimized operations
We use smart resource planning, effective pricing, and AI tools to deliver cost-efficient call centre outsourcing without cutting corners on quality.
Tailored solutions
Every project is different. We assign agents, managers, and consultants with the right expertise to match your specific needs.
Real-time analytics
When you outsource call center to Simply Contact, you gain access to advanced reporting and key metrics, so you can act on data without delay.
Seamless scalability
We can add up to 50 agents monthly, quickly adapting to demand while maintaining workflow efficiency.
AI-driven support
Chatbots, voice bots, simulation training, QA platforms, AI translators, and self-help tools streamline processes and enhance performance.
R&D-backed
Our in-house R&D tests, evaluates, and recommends the most effective tools and solutions to optimize client workflows and results.
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Describe the scope of call center services you need and have our team prepare a customized proposal.
Call center solutions
Multilingual call center
Our agents provide fluent support in over 30 languages, ensuring clear communication and satisfaction for global customers.
Learn more →Inbound call center outsourcing
An outsourced call center efficiently manages incoming calls, resolves inquiries quickly, and keeps customer satisfaction high.
Learn more →BPO call center
We handle entire business processes, including customer interactions, to streamline operations and reduce client workload.
Learn more →Emergency call answering
Our agents are trained to respond immediately to urgent calls, ensuring critical issues are addressed without delay.
Learn more →Technical support call center
We provide expert assistance for troubleshooting and resolving IT and product-related issues to minimize downtime.
Learn more →B2B call center
Our teams handle complex business-to-business communication with precision and professionalism.
24/7 call center
Our contact centre outsourcing teams operate around the clock, delivering reliable support at any time and across all time zones.
Who’s on the line?
Clear communication and fast problem-solving come from skilled agents. We hire across Europe through a strict selection process focused on language proficiency and soft skills.
When projects call for deeper expertise, we add specialists with industry knowledge to manage complex questions. The result is 24/7 call center support that lives up to your business standards.
Industry-focused call center outsourcing services
SaaS
With Software-as-a-Service business needs in mind, we customize our approach to ensure maximum value.
FinTech, Blockchain & Cryptocurrency
We dispose of a superior tech stack and talent to cater to the needs of the financial sector.
Aviation & Travel
Our experts have solid experience in the avia and travel industries, delivering unrivaled CX solutions to skyrocket customer satisfaction.
Legal
Legal companies gain reliable, consumer-focused support with our call center company, ensuring professional customer interactions.
Healthcare
We build reliable, transparent, and secure communications for organizations in the healthcare sector based on strict compliance with legal and safety standards.
Logistics & Delivery
The owner-like approach helps our team create trustworthy partnerships that ultimately maximize our clients’ outcomes.
E-commerce
We offer an outsourced customer care call center to help retailers save resources and drive operational efficiency.
Media & Entertainment
We support subscriber management, content support, and technical assistance, helping you build stronger customer loyalty.
Government
Specialized call center outsourcing services that meet strict regulatory standards, ensuring public inquiries are handled with precision and professionalism.
Results that speak for themselves
- Challenge
- Seasonal demand spikes doubled call volumes overnight, causing long wait times and inconsistent service quality across multilingual routes.
- Solution
- Deployed a scalable multilingual team with AI-assisted routing and shift structures aligned to Wizz Air's seasonal demand patterns.
- Result
- 80% of calls answered within 35 seconds year-round, 30% AHT reduction, and 85% agent utilization maintained in all seasons.
- Challenge
- Slow response times, 51% CSAT, and generic agents with no music industry knowledge were eroding artist trust and brand credibility.
- Solution
- Built a specialist support team where 80%+ of agents are working musicians, combined with structured QA workflows and clear response targets.
- Result
- CSAT jumped from 51% to 88%, response rate more than doubled to 8 per hour, and support costs decreased.
- Challenge
- Vulnerable patients needed empathetic, accurate communication around the clock — including nights — with zero tolerance for errors.
- Solution
- Provided a dedicated trained team with 365-day night control coverage, strict quality monitoring, and clinical communication protocols.
- Result
- 93.9% quality score sustained across all operations, seamless handover from day one, virtually zero agent turnover.
Simply Contact: call center service provider, built differently
You get more than a vendor who completes tasks. Simply Contact partners with you to achieve your goals and implement the most effective solutions.
Industry knowledge
Our clients are industry leaders in Aviation & Travel, Retail, Government, FinTech, Delivery, and more.
Global partner
Our teams are located across six countries, making us a top choice for outsourcing in Europe and globally.
Data security
We comply with PCI DSS, ISO 27001, ISO 27701, GDPR, and HIPAA to keep sensitive information protected.
Innovation built in
From voice bots and chatbots to real-time AI translation, we use smart tools to deliver faster, more efficient support.
CX-focused
We prioritize customer experience, tracking CSAT and NPS to continuously improve results.
Ready to scale
We scale your teams by up to 50 skilled agents per month to meet growing demand.
Swift project launch
Call center business outsourcing enables quick and seamless project setup, letting you start without delay.
24/7 capability
We provide round-the-clock outsourced call center services, being available to your customers at all times.
Cost-efficiency
We deliver efficiency without compromising service quality—and these are just some of the benefits of call center outsourcing.
Trusted for uncompromised quality of services
Skilled and prepared teams
Ongoing training programs equip agents to handle complex interactions while aligning communication with your brand’s voice.
Strong quality control
Performance is monitored across every task and language, ensuring compliance and highlighting areas for improvement.
AI-driven efficiency
Advanced tools enhance speed, accuracy, and customer experience, supporting reliable outsourced contact centre services at every stage.
Results that speak
for themselves.
“AI call simulation lets agents experience real interactions from day one — practicing, making mistakes, and improving in a completely risk-free environment.”
“A dedicated 24/7 team that adapts perfectly to our workload and scales on demand — without a drop in quality.”
“Faster response times, lower support costs, and a significant improvement in customer satisfaction — all measurable within the first quarter.”
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Frequently asked questions
The practice of outsourcing call center operations to external providers who manage customer interactions through inbound and outbound calls, technical support, and omnichannel communication services. It enables businesses to maintain their core activities while providing customers with professional service 24/7.
Pros: Inbound & outbound call center outsourcing provides organizations with cost reductions for employee recruitment and infrastructure maintenance, enables flexible operations and continuous service availability, offers multilingual agent support, allows access to advanced technology, and leads to improved customer satisfaction.
Cons: You need to select vendors who meet quality standards and potential brand and cultural alignment issues that can arise if not properly managed.
Call center outsourcing cost depends on the extent of services required, as well as language, technical, and physical location requirements. Outsourcing operations proves more cost-effective than maintaining internal support because it removes expenses related to recruitment and training, infrastructure, and technology maintenance. The providers employ various pricing structures, including call volume-based models, dedicated teams, and shared agent arrangements.
Begin by establishing your support requirements and service specifications. The evaluation process for providers should focus on their industry knowledge and security standards, multilingual support, ability to scale, and documented success rates. Outsource call center to a provider who presents clear pricing structures and effective training systems, and aligns with your company values.
A mismatch in tone or communication style leads to misunderstandings and poor customer interactions. Simply Contact operates as a USA & UK call centre with agents based in Europe built specifically for Western communication standards and cultural expectations. Clients’ customers get interactions that feel natural, not outsourced.
Simply Contact defines KPIs together with each client, focused on shared outcomes like satisfaction, resolution quality, and retention. Joint performance reviews keep both sides accountable as goals evolve.
Ready to see results like these?
Tell us about your support challenges and we'll put together a tailored proposal within 48 hours.
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