We use cookies to make sure you get the best experience.

image

Call Center Outsourcing

Our competent team provides outsourced call center services to deliver superior quality client support and raise your customer communication to the next level.

Get a quote
Award-Winning Customer
Support company.
We meet the highest
security standards in accordance
with ISO 27001.

We Provide

Inbound call center services

We handle high volumes of incoming consumer calls, embracing tech support, customer service, sales, and appointment scheduling. By offering instant support, we help to raise customer satisfaction.

Inbound support
Outbound call center services

We initiate calls to prospective customers, making the focus on lead generation, sales, telemarketing, survey, or fundraising, depending on your business goals.

Omnichannel customer support

Our call center services include ultimate client support through multiple channels, such as voice calls, emails, chats, and more. Thanks to advanced digital solutions, we can instantly address any request.

Learn more

Take the Benefits of Outsourced Call Center Services

An outsourced outbound call center enhances customer communication at a minimal cost. Boasting a huge experience across industries, we guarantee efficiency, flexibility, and transparency of our services. We treat each project as our own, which amplifies positive outcomes.

>90%

Quality Assurance (QA)

9

Years of experience

500+

Agents on board

80%+

Customer satisfaction (CSAT)

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

  • Social networks
  • Messengers
  • Calls
  • Chats
  • Email
  • Bots
Simply
You choose.
...in more than 18 languages
Hello! How can I help you?
Hello! How can I help you?
Witam! W czym mogę pomóc?
Witam! W czym mogę pomóc?
Доброго дня! Чим можу бути корисний?
Доброго дня! Чим можу бути корисний?
Hallo! Wie kann ich Ihnen helfen?
Hallo! Wie kann ich Ihnen helfen?
¡Hola! ¿En qué puedo servirle?
¡Hola! ¿En qué puedo servirle?
Bonjour! Est-ce que je peux vous aider?
Bonjour! Est-ce que je peux vous aider?
Salve! Come posso aiutarla?
Salve! Come posso aiutarla?

Our Industry Expertise

SaaS
SaaS

Carrying SaaS needs in mind, we establish scalable support teams to match specific business tasks. Our professionals tailor solutions to ensure maximum value.

Fintech, Blockchain & Cryptocurrency
Fintech, Blockchain & Cryptocurrency

We dispose of a superior tech stack and talent to cater to the needs of the most innovative sectors.

Aviation & Travel
Aviation & Travel

Our experts have solid experience in the field and deliver unrivaled CX solutions to skyrocket customer satisfaction.

Amazon stores
Amazon stores

By outsourcing call center services to our team, you’ll streamline customer interaction, order processing, delivery management, and customer consulting.

Legal
Legal

Legal practices and other companies in the sector can benefit from the consumer-focused outsourced outbound call center.

Healthcare
Healthcare

We build reliable, transparent, and secure communications for organizations in the healthcare sector based on strict compliance with legal and safety standards.

Logistics & Delivery
Logistics & Delivery

An owner-like approach helps our team create trustworthy partnerships that ultimately maximize our clients’ outcomes.

Ecommerce
Ecommerce

Back-office and customer service solutions offered by our outsourced outbound call center help retailers save resources and drive operational efficiency.

Media & Entertainment
Media & Entertainment

Our expertise and experience allow us to offer you excellent solutions and strategies for robust lead generation, a delightful customer journey, and high loyalty.

We Got You Fully Covered

Quality Assurance

Regular reporting and analytics

<br />

Recruitment

Uninterrupted operations

<br />

Inhouse training center

<br />

IT setup and maintenance

We are trusted by

Image 0
Image 1
Image 2
Image 3
Image 4
Image 5
Image 6
Image 7

Our client success stories

Office of the President of Ukraine

Task

Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.

Results
24000 calls handled per day
1 day to launch the project
2 service languages
Read the full story
img

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Nadia Vasilieva
Institute of Digital Transformation of Ukraine

Wizz Air

Task

Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.

Results
6000 calls handled per day
98 agents on the line
24/7 operations
7 service languages
Read the full story
img

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience

METRO

Task

Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.

Results
98% of requests resolved within 120 seconds
95% of clients mark service quality as excellent
5 channels supported
12000 сalls handled per month
Read the full story
img

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.

Olga Syomkina
Customer Experience Specialist
img 1 img 2 img 3

Have any questions? Fill out the form, and we'll contact you shortly.

Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.

Get in touch

Why choose us?

<br />

Our expertise covers multiple industry sectors: Avia&Travel, Retail, Fintech, Delivery

We are focused on superior customer experience and provide CSAT and NPS tracking and improvement

For your ultimate protection, we guarantee data security compliance with the PCI DSS and ISO 27001 standards

We provide our services across North American and global markets

Start your project quickly and easily with our skilled and experienced team

Scale your business with our call center outsourcing services by up to 50 agents per month

Spread your word worldwide with our multilingual BPO that includes up to 18 languages

Enjoy uninterrupted 24/7 operations

Obtain a customized, cost-effective solution matching your business tasks

Performance that stands out

Our significant accomplishments have been recognized worldwide, and we are proud to bear the name of the best Global Outsourced Customer Support provider and Ukraine’s Business Services Leader, granted to us by Clutch.

Client
Do you have awards?
Simply Contact:
Yes, we have a lot of them and we are most proud of these
✨ Gold Winner 2022 by ECCCSA
✨ Top B2B Companies Global 2022 by Clutch
Image 1
Image 2

Сonfirmed security and reliability

Trusted cooperation is possible only when customer data is secure. We guarantee transcendent protection that is confirmed by the PCI DSS and ISO 27001 certificates.

Client
How do you confirm security compliance?
Simply Contact:
We have PCI DSS and ISO 27001 certifications.
Image 1
Image 2

How do we ensure a high quality of service?

To raise the efficiency and performance of our outbound call center services, we optimize quality processes and clearly outline them for the whole team.

We reveal areas for improvement by conducting regular feedback sessions.

We hold quality checks to analyze and share the results with supervisors, coaches, and PMs.

We request training sessions if we identify any knowledge or skill gaps.

We drive conversions and amplify customer support for legal practices and other organizations in the sector.

We work out a proper communication style that meets the customer's brand character.

FAQ

What is call center outsourcing?
Outsourcing call center services implies allowing your trusted partner to handle your customer calls. While it may cause concerns at first glance, you can be assured that a reliable partner will offer pure gains with no risks. Thus, an outbound call center can expand your capabilities to drive customer satisfaction, generate leads, or reach other communication goals. By harnessing outbound call center services, you’ll relieve your in-house team and boost the quality of your customer support.
What are the considerations before outsourcing a call center?
In order to make your collaboration with an outsourced outbound call center most fruitful, you should consider several things in advance.

1.The envisaged size of your team;
2.Whether you need a dedicated or shared team;
3.The forecasted time the team will have to devote to handling calls.

You should keep in mind that you can likewise outsource inbound call center. The primary difference between the two lies in the types of contacts they manage. An inbound call center service deals with incoming queries, while their outbound counterparts contact prospects themselves.
What are the benefits of outsourcing a call center?
The fundamental upside of outsourcing call center services is the opportunity to save time and resources on managing these services in-house. Let us zoom in on the most significant benefits of the process.

1. Lower costs: no expenses on staff and facility management;
2. High flexibility and scalability: compliance with the growing business needs;
3. The availability of advanced technology: outsourced call centers can empower you with breakthrough tools and solutions.
4. Elevated customer experience: high quality and speed of service.
5. Outstanding expertise that specialized call centers can offer.
6. Efficient quality control procedures.
Circle 1 Circle 2

Get fast answers to any remaining questions

Get in touch
Get in touch