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Inbound Contact Center

Our team of experts provides omnichannel processing of incoming queries that ensures professional servicing, elevates customer loyalty towards your brand, and drives business outcomes.

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Simply Contact
Ranked among Top Customer Support companies.
We meet the highest security standards in accordance with ISO 27001.

We Provide

Omnichannel customer support

Our inbound contact center delivers comprehensive customer support across channels, including voice calls, emails, live chats, help desk, and more. Efficient solutions allow for the instant addressing of queries with a competent response.

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Technical support

Whatever technical challenges you may face, we are always here to aid you in their successful resolution. Our team will offer you an effective solution to any technical problem without any hassle on your part.

Customer retention

Do not let your clients abandon your brand. Our retention contact centers work to keep your customers with you. We help to solve their problems and assure them of the value and uniqueness of your brand.

Professional Inbound Contact Centers

Our extensive experience in many industries guarantees simple and optimal solutions for your business. The main principles of our inbound call services are transparency, reliability, flexibility and openness. We use an owner’s mentality to drive results and maximize value.

>90%

Quality Assurance (QA)

80%+

Customer satisfaction (CSAT)

up to 70%

Cost Reduction

80%

First Call Resolution

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

  • Social networks
  • Messengers
  • Calls
  • Chats
  • Email
  • Bots
Simply
You choose.
...in more than 18 languages
Hello! How can I help you?
Hello! How can I help you?
Witam! W czym mogę pomóc?
Witam! W czym mogę pomóc?
Доброго дня! Чим можу бути корисний?
Доброго дня! Чим можу бути корисний?
Hallo! Wie kann ich Ihnen helfen?
Hallo! Wie kann ich Ihnen helfen?
¡Hola! ¿En qué puedo servirle?
¡Hola! ¿En qué puedo servirle?
Bonjour! Est-ce que je peux vous aider?
Bonjour! Est-ce que je peux vous aider?
Salve! Come posso aiutarla?
Salve! Come posso aiutarla?

Our Industry Expertise

SaaS
SaaS

We are able to develop a scalable customer support team with SaaS needs in mind. Our experts deliver tailored solutions for optimal results.

Fintech, Blockchain & Cryptocurrency
Fintech, Blockchain & Cryptocurrency

Your clients will get instant support through a variety of channels.

Aviation & Travel
Aviation & Travel

Our profound experience in the field allows for premium-class CX solutions for maximum customer satisfaction.

Legal
Legal

Client-oriented inbound call center services drive conversion rates for legal practices and enterprises in the sector.

Healthcare
Healthcare

Healthcare companies trust us as a reliable inbound call center service provider. We guarantee advanced technology and compliance with security standards.

Logistics & Delivery
Logistics & Delivery

A customized approach to customer requirements and a holistic project vision help us maximize our clients’ gains.

Ecommerce
Ecommerce

Retailers may well rely on back office and outsourced customer service solutions to save resources and improve the efficiency of their teams.

Media & Entertainment
Media & Entertainment

With a vast experience in the industry, we will treat your clients with care and support, creating an engaging customer journey and spurring their loyalty.

Amazon stores
Amazon stores

We will establish an effective inbound call center to help you interact with clients, process orders, manage delivery, and consult your customers.

We are trusted by

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Our client success stories

Wizz Air

Task

Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.

Results
6000 calls handled per day
98 agents on the line
24/7 operations
7 service languages
Read the full story
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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience

Office of the President of Ukraine

Task

Representatives of the Office of the President of Ukraine urgently needed to launch a support line for citizens who needed help or advice in the conditions of military operations.

Results
24000 calls handled per day
1 day to launch the project
2 service languages
Read the full story
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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Nadia Vasilieva
Institute of Digital Transformation of Ukraine

Transportation Startup

2 service channels
2400 requests resolved per day
24/7 operations
3 service languages
Read the full story

Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.

Oleg
Project Manager at Simply Contact
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Have any questions? Fill out the form, and we'll contact you shortly.

Describe your project and scope of tasks, and have our manager prepare a customized proposal tailored to your specific needs.

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Why choose us?

An extensive experience across industries, including Avia&Travel, Retail, Fintech, Delivery.
An extensive experience across industries, including Avia&Travel, Retail, Fintech, Delivery.
A customer-centered approach, including CSAT and NPS track and improvement.
A customer-centered approach, including CSAT and NPS track and improvement.
Thorough compliance with the required security and quality standards: PCI DSS and ISO 27001 certified.
Thorough compliance with the required security and quality standards: PCI DSS and ISO 27001 certified.
Successful projects in North American and global markets.
Successful projects in North American and global markets.
Seamless execution of project goals and fast launch with expert staff.
Seamless execution of project goals and fast launch with expert staff.
The scalability opportunities by up to 50 agents per month.
The scalability opportunities by up to 50 agents per month.
Availability of service in 18 languages thanks to multilingual BPO.
Availability of service in 18 languages thanks to multilingual BPO.
24/7 operations without breaks.
24/7 operations without breaks.
Personalized, cost-effective solutions focused on specific business needs.
Personalized, cost-effective solutions focused on specific business needs.

Performance that stands out

The years of successful work brought us significant awards. We are grateful and proud to bear the name of the best Global Outsourced Customer Support provider and Ukraine’s Business Services Leader granted to us by Clutch.

Client
Do you have awards?
Simply Contact
Yes, we have a lot of them and we are most proud of these
✨ Gold Winner 2022 by ECCCSA
✨ Top B2B Companies Global 2022 by Clutch
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Сonfirmed security and reliability

Your customers’ safety is our ultimate priority and the background for trustworthy inbound call center services. The secure protection of your clients’ data is guaranteed by the PCI DSS and ISO 27001 certificates.

Client
Do you confirm security compliance with certificates?
Simply Contact
Yes, we are PCI DSS and ISO 27001 certified.
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How do we ensure a high quality of service?

Outline working processes and quality requirements to raise efficiency and enhance performance.

Conduct quality checks and analyze the results with supervisors, coaches, and PMs.

Regularly arrange feedback sessions to help agents determine areas for improvement.

Organize training sessions according to the revealed skill or knowledge gaps.

Establish a communication style according to the customer's brand identity.

FAQ

What is an inbound contact center?
An inbound contact center is a service primarily targeted at handling incoming customer requests through various channels. Unlike outbound contact centers, inbound call services do not multiply customers; they just process the incoming queries. The range of requests handled by the inbound customer service includes placing an order, enquiries, canceling a flight booking, filing a complaint, etc.
What are the benefits of having an inbound contact center?
An inbound call service can benefit small companies, large organizations, and everything in between. Essentially, an inbound call center grants your clientele an opportunity to connect directly with brand representatives. Furthermore, the service amplifies customer satisfaction through a superior interaction experience. By providing competent client support, inbound customer services help to increase sales, streamline business processes, and elevate productivity. Finally, they provide insights for better consumer retention.
Do you need an inbound or outbound contact center service?
The type of contact center you need will depend on the size of your organization and business goals. Small to medium size companies will likely benefit from an inbound solution, while the firms that plan aggressive expansion may require outbound services. Your industry sector will also affect the choice of contact center type. In certain spheres, like healthcare and real estate, you’ll optimize your gains by combining outbound and inbound customer service. Moreover, companies of all sizes will multiply their advantages by outsourcing the job to an experienced inbound call center service provider.
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Get in touch
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