Results That Speak for Themselves
Real numbers from real clients across industries, team sizes, and support models.
Case studies
AI Knowledge Management in Customer Support
Deployed an AI knowledge system giving agents instant answers, reducing supervisor dependency and lifting CSAT.
Token.io, British A2A FinTech Provider
Built a stable, low-turnover agent team for a compliance-sensitive fintech, sustaining near-perfect quality scores.
Howly, IT Expert Platform
Built a scalable 24/7 billing support team, growing from 3 to 22 agents with a 43% productivity increase.
Fareportal, Travel Technology Company
Ran a large-scale multi-department support operation for a travel company, driving CSAT from 0% to 75%.
Yves Rocher, Cosmetics Retailer
Managed inbound/outbound calls and order processing for a cosmetics retailer, boosting sales conversion by 10%.
Airportr, Luggage Transportation Company
Provided flexible, multilingual, 24/7 customer support for a luggage transportation service across channels.
METRO, International Wholesale Retailer
Transitioned an in-house contact center to outsourcing, improving resolution speed and customer satisfaction scores.
Europe’s Leading Multi-Modal Mobility App
Scaled customer support for a leading mobility platform from one country to seven, with a blended team that follows demand.
Online Banking Platform
Handled fintech back-office document verification and front-office chat support across multiple languages.
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