Anna Mateusheva is an e-commerce customer support expert with over 14 years of experience as a Project Manager. She has led support operations for leading brands like Metro Cash & Carry and Yves Rocher. In her articles, Anna shares insights on optimizing customer support workflows, improving operational efficiency, and implementing scalable strategies to meet the demands of e-commerce.
List of Anna's articles
Customer Support For Wholesale & Retail
Business Tips
September 4, 2024
How To Outsource Your Shopify Customer Service
Business Tips
October 3, 2023
Customer Service In The Beauty And Cosmetics Industry: Best Practices
Customer Acquisition
August 2, 2023
Must-Follow Customer Service Trends in 2025
Trends & Insights
June 12, 2023
E-Commerce Call Center Outsourcing
Business Tips
January 13, 2022
Ecommerce Customer Service: Why is it Significant?
Customer Acquisition
October 30, 2021
Retail Call Center Challenges and Ways to Solve Them
Business Tips
October 1, 2020
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