Customer Support in 2026: What to Prioritize?

On-demand webinar: Customer support in 2026

Automation reached maturity, but customer trust continues to erode when interactions feel generic. Workforces need sharper judgment. Operations need more agility. And AI delivers real value only when the groundwork is right. This webinar by Simply Contact discusses the theory and practice of navigating these realities.

Three perspectives

• Jerry Angrave focuses on understanding how customer expectations shift across industries. He speaks about the macro forces that will redefine CX in 2026.
• Iryna Shevelova specializes in capability development and workforce performance for global teams. She brings deep expertise in how skills, training, and human judgment evolve as AI enters daily support operations.
• Anna Bielikova brings insight into adapting outsourcing operations to changing customer behavior, rising case complexity, and the operational models that keep teams responsive in 2026.

What we discuss

The next phase isn’t about “AI-first” or speed alone, but confidence, clarity, and responsiveness. Learn how your teams can stay ahead, capture silent signals, and maintain the emotional continuity that truly differentiates your brand.

Fill out the form to access the full recording and get practical insights for preparing your support operations in 2026.