Collaboration with outsourcing companies has become a popular solution for boosting efficiency and productivity in IT, finance, digital marketing, development, and other directions. For instance, 19% of small businesses use outsourcing for customer support services, empowering their in-house teams without the need to hire new employees.
Outsourcing companies often have technology, skills, and extra staff to provide professional omnichannel assistance. As a result, they increase the number of touchpoints and the brand’s availability. Customer service providers enhanced with AI capabilities can improve the quality of service. Also, outsourcing serves businesses as an opportunity to cut costs.
At this rate, we have compiled a list of the best outsourcing service providers, including Simply Contact, to showcase what the current market has to offer. We will highlight the criteria that matter most for a partner’s choice and share some of the outsourcing trends that are popular in 2025.
How to find a reliable outsourced customer support partner?
Naturally, the companies choose partners based on their expertise in a specific industry, but branch knowledge is not the only criterion we recommend sticking to.
In our experience, six factors can help decide if a certain partner is suitable for your business purposes:
Quality of service: CSAT can show how satisfied the customers are.
Language diversity: multilingual support extends the company’s possibilities.
Technology stack: advanced solutions speed up work and increase efficiency.
Security: service providers should care about their clients' and customers' safety.
Flexibility: scalable companies can adjust team size better.
Price: choose the partner that fits your budget.
Top 10 customer support outsourcing companies
Working with top outsourced providers, you have more chances to find the team that will cover all your professional needs and the company’s requirements. Time-proven outsourcing companies have better flexibility and a larger number of employees, which enables more operational team adjustments. Here are our top 10 most reliable options for short-term and long-term outsourcing partnerships.
Simply Contact (Europe)
Simply Contact is an outsourcing service provider with over 12 years of experience. Their headquarters are in Warsaw, Poland, but the company also has offices in Ukraine, the UK, Bulgaria, Romania, and Moldova, expanding its global reach. The main focus is to deliver tailored, customer-first services with a high level of empathy and a deep understanding of the client’s business needs. Simply Contact actively applies modern technologies, including artificial intelligence, to speed up the workflows and raise overall productivity. For instance, clients achieve a CSAT score of 80% or higher, and over 90% of QA.
Advantages:
Multilingual communication with customers (20+ languages of support)
Europe-based talent, ensuring cultural alignment and language proficiency
Omnichannel support
Strong focus on AI while maintaining human empathy
Uninterrupted services thanks to duplicated power, data, and channels
Scalable teams with the ability to add up to 50 extra agents per month
Real-time analytics that allows to start acting on insights instantly
Clients: from startups to enterprises.
Size: over 700 employees.
Helpware (USA)
Helpware is one of the top call center outsourcing companies, which was founded in 2015. This service provider is focused on a modern approach and digital customer experience. They provide email, chat, and technical support. This outsourcing company covers call center and answering service directions. Helpware actively applies AI to augment agents and optimize their learning systems.
Advantages:
Accurate project management
Productive communication
Proactive approach to services
Well-prepared employees
Clients: mostly midmarket, but enterprises and small businesses also use their services.
Size: over 1,000 employees.
Foundever (Luxembourg)
The company was founded in 1985 and has been on the market for over 40 years, demonstrating its reliability and proven track record. Foundever is dedicated to omnichannel customer service and business process outsourcing. Multilingual customer service teams work with more than 60 languages. The size of the company is suitable for quick team adjustment and scaling according to the client’s needs.
Advantages:
Available in 45 countries
Multilingual support
People-oriented company
Long-time experience in a wide range of industries
Clients: mostly large companies.
Size: more than 150k employees.
Alorica (USA)
Alorica was founded in 1999 and works based on a technology-first approach. Their headquarters are situated in the USA, but outsourcing services cover clients’ needs in 17 countries. Alorica’s experts handle over 3 billion interactions annually in more than 75 languages. Their service range is focused on delivering a customer-centric experience, encompassing digital trust and safety, financial business services, and professional and managed services.
Advantages:
Multilingual support
Proven track-record
Scalability potential
Experience in several industries
Clients: 250+ companies of various sizes across industries.
Size: over 1k employees.
Teleperformance (France)
Teleperformance is an outsourced company with an omnichannel approach to customer service. It was founded in 1978 and has since created 400 contact centers across 80 countries. The largest part of their clients' work is in the finance and accounting service lines. TP also provides back-office and HR consulting outsourcing services.
Advantages:
World-wide presence
Experience across various industries
A great number of employees for the team’s adjustment
Human-centric approach with AI enhancement
Clients: mostly enterprises and midmarket companies.
Size: over 10k employees
VXI Global Solutions (USA)
VXI Global Solutions was founded in 1998. It is one of the top BPO companies thanks to its AI-powered approach to outsourcing services. VXI professionals actively use intelligent automation and work with scalable digital platforms. Their main focus is on data entry and processing.
Advantages:
Scale potential
Global reach
Strong industry recognition
People-first culture
Clients: primarily large enterprises, but also work with small and medium-sized businesses.
Size: more than 10k employees.
Influx (Australia)
Influx is an outsourcing company that was founded in 2013. The company provides a fast and flexible support team for any business needs. Nowadays, their experts work in over 123 locations around the world. Influx applies modern technologies while also incorporating human touch to create excellent customer experiences.
Advantages:
Global reach
Transparent communication
Focus on the company’s growth and active development
Help to increase the client base
Clients: startups and scaleups.
Size: over 1100 employees.
Hugo Inc. (USA)
Hugo Inc. was founded in 2017 and nowadays actively provides services to digital-native brands. They are concentrated on building and managing high-performance teams for customer support and marketplace operations. They offer solutions for effective customer service and provide them across several industries, including gaming, e-commerce, SaaS, fintech, and others. In reviews, clients often highlight their efficiency and adaptivity.
Advantages:
Diverse global talent
Prices are well aligned with the quality of service
Custom solutions for businesses
AI enhancement
Clients: small businesses are the biggest part of clients; however, medium-sized and large enterprises also use their services.
Size: 4.5k employees.
SupportYourApp (USA)
SupportYourApp has been on the market since 2010. The company was founded in Ukraine, but today its offices are located in many countries all over the world, with headquarters in the USA. Their multinational teams are well-known for creativity and adaptability to diverse business needs. SupportYourApp pays special attention to security (PCI/DSS L1, ISO/IEC 27001) and compliance with GDPR, CCPA, and HIPAA regulations.
Advantages:
Long years of experience
Support in 60 operational languages
Security certificates
Global reach
Clients: innovative tech companies.
Size: over 2k professionals.
Helplama (USA)
This American outsourcing service provider was founded in 2016. The company is focused on building a support team with deep knowledge of the client’s industry. Experience in technical and e-commerce support, as well as B2B telemarketing, makes Helplama a reliable partner in customer service.
Advantages:
Omnichannel support
Flexible pricing models
Enhanced ROI
Seamless tech integration
Clients: brands of all sizes.
Size: over 250 employees.
What makes Simply Contact the right choice among call center outsourcing companies
As you can see above, there are numerous options among outsourcing service providers specializing in customer support. Simply Contact holds a special place at the top, thanks to its dedication to providing the highest quality of service, combined with AI enhancements and a strong focus on clients’ needs. Let’s see what else makes it a reliable partner for customer services.
Omnichannel customer service
We believe that the greatest operational efficiency can be achieved when the company is accessible across multiple touchpoints. Simply Contact makes accessing customer support easier by providing services via email, chat, phone calls, and social media networks. It means customers will always be able to choose the most suitable options and get assistance without any problem.
Multilingual customer support
We have agents speaking several languages, and our translation solutions enable the customer support services in more than 20 languages. It makes the company a good choice for the local and international markets.
Quality monitoring
Agents and managers in Simply Contact always aim to achieve the best results, so we pay special attention to KPI monitoring. For instance, we regularly check CSAT, AHT, and FCR indicators to evaluate the support team’s efficiency. Monitoring also helps apply process optimization to make the workflow faster and more productive.
Security
At Simply Contact, we understand the importance of agents handling sensitive data, and we do our best to keep our clients safe. For instance, our security certificates include PCI DSS, ISO 27001, ISO 27701, GDPR, and HIPAA.
Successful cases of AI-powered support
We are always ready to share our successful experience of collaboration as outsourcing service providers, demonstrating to clients exactly what they can expect.
For instance, Wizz Air, more than 150 agents on the line have provided customer support services in 10 languages. We were able to reduce average handling time by 30% and ensured that 95% of cases were completed within 30 days.
For the music distribution platform, we managed to increase the customer satisfaction rate from 51% to 88%. With over 40 support agents and service in three languages, Simply Contact helped increase responses per hour from 3.5 to a solid 8.
Another example spans our agents. With an AI knowledge base, agents receive instant, accurate answers without relying on supervisors. The system led to 50% fewer supervisor queries, an 8% boost in customer satisfaction, and 16% higher cost efficiency for the clients.
We also apply AI-driven solutions to maximize agent training results. With AI call simulation, new agents learn faster and enter live operations fully prepared. This approach cuts onboarding time by 30%, supports practice in over 50 languages, and gives agents unlimited access to real-life scenarios.
Flexible options
Different-sized companies may have varying requirements for customer support services, so we have developed more flexible options to cater to both startups and large corporations. During the initial consultation, we always discuss and help select the option that best suits the client and their company’s needs.
Customer support and help desk outsourcing trends in 2025
Based on our experience, there are three main trends for customer service in 2025, so let’s review them one by one.
AI-powered support and automation
Artificial intelligence and automated processes help save a significant amount of time and effort associated with manual labor. It enables self-service for customers and simplifies work for agents in other aspects. Automated responses and smart ticket sorting enhance the productivity of support teams and enable the immediate forwarding of requests to the most suitable specialist.
Personalization and emotional intelligence
Artificial intelligence also assists in increasing the level of personalization, while human agents are responsible for providing emotional and empathetic support services. Personalized offers, consideration of previous interactions, and a high focus on customers’ needs significantly increase satisfaction and trust in services.
Global multilingual support
Solutions for translation and multilingual support have become an integral part of customer service, ensuring understanding across different languages. It expands global reach and worldwide access to brands’ customer support services.
Conclusions
An outsourcing partner in customer support services can help form a positive impression of your brand. Prompt assistance of hired experts can boost customer satisfaction and increase trust in your products. Experienced outsourcing service providers offer multilingual omnichannel support. It expands your company's global reach. With a trusted partner, you can be assured of data safety and transparent pricing.
FAQ
What is the best customer support outsourcing company in 2025?
You can see the top 10 best outsourcing customer support service providers in our list above. However, we recommend selecting the best partner based on your brand's specific needs. For instance, pay special attention to the industries to ensure that the outsourcing partner is familiar with your branch. Don’t forget to evaluate the available budget.
How to choose the right outsourced customer service provider?
You can use our list as a guiding star in your search. Once you get familiar with the top providers, you can evaluate what budget you have and how much you want to invest in hiring an outsourcing team. Check the available industries to see if the potential partner has a deep understanding of the industry standards. Reviews from other clients can help you analyze whether the outsourcing team’s performance aligns with your goals. We recommend checking security measures, technological stack, and language diversity to see if the hired team can work effectively in your sphere.
How much does it cost to outsource customer support?
To determine the price, service providers consider several factors, including the scope of services or volume of work. Agents’ locations may also influence the price, as often choosing the outsourcing option can save more costs than hiring a team within your own country. You can check hourly rates on the company’s website or on global rates, such as those provided by Clutch, to calculate potential expenses.
What are the advantages of multilingual customer support?
Multilingual customer support ensures that customers from any region can communicate effectively with agents and receive the assistance they need. The ability to communicate with users from different parts of the world extends global reach and opens new horizons for business development and scaling.
How can AI improve outsourced customer service?
Artificial intelligence is a powerful solution to speed up and improve agents' work by automating a significant portion of routine tasks. They may include ticket sorting, auto-replies, self-service options, and enhanced search capabilities. Also, AI enables a better understanding of customer needs via advanced personalization. AI-driven multilingual solutions also speed up translation. In short, AI can raise an agent’s productivity to an absolutely new level.
Choose right and ensure that your customers are in safe hands.
Book a consultation now, and we will gladly prepare a personalized offer for your business.
