Managed IT Support Services for Complex Businesses

Name: Managed IT support
Brand: Simply Contact
Rating: 4.9 (26 reviews)

For companies that need their IT function running continuously, not reactively. Simply Contact is a managed IT support company that replaces the unpredictable cost and performance of an in-house department with a single accountable partner.

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Simply Contact

L1–L3 managed helpdesk services

24/7/365 support

Managed IT support built on prevention, not reaction

Break-fix waits for something to fail and bills you afterward. Managed IT support runs on continuous monitoring, scheduled maintenance and proactive management, so problems are resolved before they reach your users.

You get a dedicated service manager, monthly reporting against agreed SLAs, and a forward technology plan, not just a number to call when something breaks.

What's included

Most IT problems are organisational, not technical. A managed IT support company should be embedded in your environment, familiar with your stack, and accountable for outcomes over time. We assign a dedicated service manager to your account, maintain living documentation of your environment, and report against the same SLAs month after month.

24/7 monitoring and maintenance

Round-the-clock oversight of endpoints, servers, networks and cloud infrastructure, with patching and remediation applied before issues surface.

Managed help desk (L1–L3)

A single intake for every request, with structured triage and escalation—staffed for continuous 24/7/365 response, not business hours only.

Security, backup and continuity

Endpoint protection, access control, backups and disaster recovery, operated under your compliance requirements and reviewed on a defined cadence.

Reporting and IT roadmap

Monthly performance reporting against SLAs, plus a forward technology plan—so spend and upgrades are predictable and planned, not reactive and unbudgeted.

Infrastructure administration

Servers, networks, cloud services, devices and software—administered, kept current and optimised as part of the ongoing service, not as separate engagements.

Procurement and lifecycle management

Hardware and licences sourced at direct-distribution terms, deployed and tracked through their lifecycle. Replacements flagged proactively, scoped and approved before anything moves.

See what fully managed IT support looks like for your business

Share your environment and coverage needs, and we'll map the gaps and show you exactly how managed IT support would run across your footprint.

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Coverage without geographic limits

Most managed IT providers tie you to a metro area. We deliver managed IT support remotely and nearshore, with on-site work arranged where it's physically required, so coverage follows your footprint rather than our postcode.

Dedicated

service manager per account
Every

site & time zone

Why Simply Contact

Continuous accountability

SLAs govern every element of the service. Monthly reporting makes performance visible and gives you a basis to hold us to account.

One owner, no handoffs

A single accountable partner for your entire IT function instead of a stack of vendors each responsible for one layer and none responsible for the outcome.

Capacity that follows demand

Backed by our recruitment infrastructure, we absorb growth, new locations and technology rollouts without a hiring lag or a key-person dependency.

Built for complex environments

We operate under ISO 27001, ISO 27701 and PCI DSS to support fintech, payments, SaaS, healthcare and insurance companies where uptime, audit-ready controls and continuous monitoring aren't optional.

Testimonials

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

From the beginning of our cooperation with Simply Contact, support has definitely improved. Now we witness faster response time, support costs have gone down, and there’s also a significant improvement in customer satisfaction.
The team is easy to communicate with, and they’re usually quick to make changes. Somehow they also tend to catch undesirable trends before they become real issues.
There’s always something that could be better, but now we’re very happy with the support we’re getting.

Stacey Warder

Head of Support, Ditto Music

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FAQ

What are managed IT support services?

An ongoing arrangement where we proactively monitor, maintain and support your entire IT environment (endpoints, networks, servers, cloud, help desk) under a fixed monthly model and SLAs you can hold us to. The goal is prevention and continuous improvement, not incident response.

What's the difference between managed IT support and outsourced IT support?

Managed support is a permanent, ongoing function—continuous monitoring, scheduled maintenance, an IT roadmap and predictable monthly cost. Outsourced IT support covers defined scopes of work: a rollout, a project, a period where you need extra capacity. If you're not sure which fits, we can help you work that out.

Does a managed IT support provider need to be local?

Not necessarily. Monitoring, help desk, administration and security are all delivered remotely. On-site work is arranged where it's physically required. Distributed businesses are often better served by coverage that isn't tied to one location.

What's included in a fully managed IT function?

24/7 monitoring and maintenance, managed help desk L1–L3, patching, endpoint and network security, backup and disaster recovery, infrastructure administration, procurement and lifecycle management, monthly SLA reporting and a forward IT roadmap.

How is managed IT support priced?

A predictable recurring monthly fee, scoped by users, devices and service tier. Budget is stable and visible: no spikes per incident and no surprise invoices.

Can you support multiple sites and time zones?

Yes. We provide 24/7/365 coverage across distributed offices and remote staff, with on-site dispatch where needed and a single agreement covering the full footprint.

Is managed IT support right for fintech and regulated industries?

Yes. High-uptime, compliance-sensitive environments benefit most from continuous monitoring, strict SLAs and a certified security framework. We provide IT support for financial services, payments, healthcare and insurance, among others.

How does onboarding work?

We start with an assessment of your environment, agree scope and SLAs, complete knowledge transfer and documentation, then move into active management. Typically is happens within a few weeks, with a defined transition period before full SLA commitment.

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