Social Media Customer Support
Customer service in social media made simpler than ever with our targeted omnichannel contact centers.
Get a quoteThe Scope of Our Social Media Customer Service Outsourcing Services
Customer Support in Messengers
Messengers are the most popular communication channels nowadays. They bring millions of customers to your brand. We help attract new clients and retain regular ones with customer support in messengers. We do what they expect the most: answering their questions to solve problems they face.
Facebook Customer Support
Facebook covers billions of people worldwide. Hardly any other social network makes the way to reach your brand shorter. We help utilize outstanding Facebook capabilities for customer engagement. Run your business and let professionals promote your brand through Facebook.
Twitter Customer Support
Unlike other social networks, Twitter is not for fun. A single tweet from a respectful user can move entire industries back and forth. Users always take everything published on Twitter seriously. Specific communication expertise is needed to use Twitter for efficient customer support. We provide you with such expertise to satisfy your audience.
Outsourced Social Media Customer Service
By partnering with us, your brand gains access to a team of skilled social media customer service professionals dedicated to delivering prompt, accurate responses that leave a lasting positive impression on your customers. Trusted by industry leaders, government bodies, and non-profit organizations, we provide exceptional service quality, backed by deep expertise and AI-enhanced workflows, setting the standard for industry-leading customer support.
Years of experience
Agents on board
Customer satisfaction (CSAT)
Quality Assurance (QA)
Benefits of Outsourcing Social Media Customer Support with Simply Contact
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Improved response speed and availability
With over 40% of consumers expecting a response on social media within an hour, fast response times are non-negotiable. Your social media contact center can work 24/7/365, ensuring your brand’s social media channels are always active, even during peak hours.
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AI-powered operations
At Simply Contact, we integrate cutting-edge AI tools to ensure efficient social media customer service solutions. By automating routine inquiries, we free up agents to focus on complex issues, resulting in faster resolution times and higher customer satisfaction.
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KPI-driven approach
We track and analyze KPIs such as response time, resolution rate, customer satisfaction score, and more. This KPI-driven approach ensures that we’re constantly improving, optimizing operations, and adjusting strategies to deliver exceptional outsourced social media customer service.
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Cost-effective social media contact center
We always come up with solutions that ensure a streamlined, efficient service that boosts CSAT while reducing expenses. By combining our expertise with AI-driven tools, we not only automate routine tasks but also enhance the empathy and personalization in customer interactions.
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Multilingual support in 18+ languages
Reach a global audience without language barriers. We offer social media customer support in over 18 languages, ensuring that each customer feels understood and valued, no matter where they are.
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Scalable support to meet demand
Simply Contact offers flexible, scalable support to handle fluctuating social media activity, ensuring consistent, timely responses even during peak periods. Our adaptable staffing model balances service quality and cost efficiency.
Do you need more than just social media customer support?
We offer omnichannel and multilingual service...
- Сalls
- Live chat
- Social media
- Messengers
- Bots
...in more than 18 languages
Our Industry Expertise
SaaS
Continuous usability makes Software-as-a-Service solutions very sensitive. We help SaaS vendors keep their systems user-friendly all along with our professional customer service through social media.
Fintech, Blockchain & Cryptocurrency
Crypto projects remain immature and require explanations for users. We help them stay well-informed via social media customer care.
Aviation & Travel
Traveling by any means of transport is very dynamic today. Ever-changing travel-related datasets can perplex passengers. Our prompt consultancy prevents them from going astray.
Amazon stores
The assortment offered by Amazon is so abundant that buyers often face difficulties when choosing. Our social media customer support helps Amazon stores’ visitors feel confident amid the variety of goods.
Legal
Modern jurisprudence is complicated enough to make you feel incompetent unless you are a lawyer. Most people stay far from legal nuances. We support both plaintiffs and defendants with legal consultations through social media customer services.
Healthcare
Doctors need assistance in communication with patients the same as patients do with doctors. We use social media for customer service to assist healthcare organizations in staying efficient as well as patients in getting medical aid with ease.
Logistics & Delivery
Flows of goods cover the entire planet. They generate petabytes of data along the way. Our social media customer support facilitates handling such information for delivery organizations and their clients.
Ecommerce
Online stores reflect the unstoppable trend that can hardly scale back. Ecommerce is getting more sophisticated as it progresses. Sellers and buyers seek mutual understanding. We provide it via effective social media customer care.
Media & Entertainment
Competition is getting fierce in all industries. Media & Entertainment are no exception. They are involved in the never-ending battle for customers. We help them win with our effective social media support.
We Got You Fully Covered
Quality Assurance
Regular reporting and analytics
Recruitment
Uninterrupted operations
Inhouse training center
IT setup and maintenance
We are trusted by
Contact us to receive expert consultation, get a project quote, or see how your customer support can be taken to the next level while reducing costs.
Get in touchWe provide real results
Why choose us?
Award-winning social media customer support operations
PCI DSS, ISO 27001, and ISO 27701 (GDPR) data security certifications
Flexible cooperation models, ability to scale up and down to meet business needs or high/low seasons demands
International operations in multiple languages
Uninterrupted 24/7 services
Business-oriented customized solutions for improved cost efficiency
AI-enhanced social media customer support workflows
Our Awards & Certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
Continuous improvement of service quality
Continous self-monitoring of our efficiency and performance.
We collect and process feedback from our clients to identify possible bottlenecks in our social media support services.
Our project managers, coaches, and supervisors are always provided with the results of quality checks.
Regular training sessions for service quality improvements along with continous learning programs.
Adjusting our communication style to the specifics of each particular brand.
We provide high-quality social media customer support at scale: small/middle-sized companies and large corporations can rely equally on our professionalism.
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