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Inbound Contact Center

Name: Inbound support
Brand: Simply Contact
Rating: 4.9 (26 reviews)

Our team of experts provides omnichannel processing of incoming queries that ensures professional servicing, elevates customer loyalty towards your brand, and drives business outcomes.

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Simply Contact

Ranked among Top Customer Support companies.

We meet the highest
security standards in accordance
with ISO 27001 and ISO 27701 (GDRP).

We provide

Omnichannel customer support

Our inbound contact center delivers comprehensive customer support across channels, including voice calls, emails, live chats, help desk, and more. Efficient solutions allow for the instant addressing of queries with a competent response.

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Technical support

Whatever technical challenges you may face, we are always here to aid you in their successful resolution. Our team will offer you an effective solution to any technical problem without any hassle on your part.

Customer retention

Do not let your clients abandon your brand. Our retention contact centers work to keep your customers with you. We help to solve their problems and assure them of the value and uniqueness of your brand.

Professional inbound contact centers

Our extensive experience in many industries guarantees simple and optimal solutions for your business. The main principles of our inbound call services are transparency, reliability, flexibility and openness. We use an owner’s mentality to drive results and maximize value.

>90%

quality assurance (QA)

80%+

customer satisfaction (CSAT)

up to 70%

cost reduction

80%

First-call resolution

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

Social networks
Messengers
Calls
Chats
Email
Bots

Simply Contact

You choose.

...in more than 18 languages

Hello! How can I help you?

Witam! W czym mogę pomóc?

Доброго дня! Чим можу бути корисний?

Hallo! Wie kann ich Ihnen helfen?

¡Hola! ¿En qué puedo servirle?

Bonjour! Est-ce que je peux vous aider?

Salve! Come posso aiutarla?

Our industry expertise

SaaS

We are able to develop a scalable customer support team with SaaS needs in mind. Our experts deliver tailored solutions for optimal results.

Fintech, Blockchain & Cryptocurrency

Your clients will get instant support through a variety of channels.

Aviation & Travel

Our profound experience in the field allows for premium-class CX solutions for maximum customer satisfaction.

Legal

Client-oriented inbound call center services drive conversion rates for legal practices and enterprises in the sector.

Healthcare

Healthcare companies trust us as a reliable inbound call center service provider. We guarantee advanced technology and compliance with security standards.

Logistics & Delivery

A customized approach to customer requirements and a holistic project vision help us maximize our clients’ gains.

Ecommerce

Retailers may well rely on back office and outsourced customer service solutions to save resources and improve the efficiency of their teams.

Media & Entertainment

With a vast experience in the industry, we will treat your clients with care and support, creating an engaging customer journey and spurring their loyalty.

Amazon stores

We will establish an effective inbound call center to help you interact with clients, process orders, manage delivery, and consult your customers.

We are trusted by

We provide proven results

Have any questions? Fill out the form, and we'll contact you shortly.

Describe your project and scope of tasks, and have our manager prepare a customized proposal tailored to your specific needs.

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Why choose us?

An extensive experience across industries, including Avia&Travel, Retail, Fintech, Delivery.

A customer-centered approach, including CSAT and NPS track and improvement.

Thorough compliance with the required security and quality standards: PCI DSS and ISO 27001 and ISO 27701 (GDRP) certified.

Successful projects in North American and global markets.

Seamless execution of project goals and fast launch with expert staff.

The scalability opportunities by up to 50 agents per month.

Availability of service in 18 languages thanks to multilingual BPO.

24/7 operations without breaks.

Personalized, cost-effective solutions focused on specific business needs.

Our awards & certifications

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

How do we ensure a high quality of service?

Outline working processes and quality requirements to raise efficiency and enhance performance.

Conduct quality checks and analyze the results with supervisors, coaches, and PMs.

Regularly arrange feedback sessions to help agents determine areas for improvement.

Organize training sessions according to the revealed skill or knowledge gaps.

Establish a communication style according to the customer's brand identity.

Learn more from our blog

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2020-10-02

Call Center KPIs

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2020-10-01

How to Measure Call Center Performance

Business Tips

2020-10-01

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

Thanks to Simply Contact’s work, they manage to increase the Net Promoter Score and retained customers. They establish an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music

Get in touch with us today

FAQ

What is an inbound contact center?

An inbound contact center is a service primarily targeted at handling incoming customer requests through various channels. Unlike outbound contact centers, inbound call services do not multiply customers; they just process the incoming queries. The range of requests handled by the inbound customer service includes placing an order, enquiries, canceling a flight booking, filing a complaint, etc.

What are the benefits of having an inbound contact center?

An inbound call service can benefit small companies, large organizations, and everything in between. Essentially, an inbound call center grants your clientele an opportunity to connect directly with brand representatives. Furthermore, the service amplifies customer satisfaction through a superior interaction experience. By providing competent client support, inbound customer services help to increase sales, streamline business processes, and elevate productivity. Finally, they provide insights for better consumer retention.

Do you need an inbound or outbound contact center service?

The type of contact center you need will depend on the size of your organization and business goals. Small to medium size companies will likely benefit from an inbound solution, while the firms that plan aggressive expansion may require outbound services. Your industry sector will also affect the choice of contact center type. In certain spheres, like healthcare and real estate, you’ll optimize your gains by combining outbound and inbound customer service. Moreover, companies of all sizes will multiply their advantages by outsourcing the job to an experienced inbound call center service provider.

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