We manage high volumes of inbound customer calls with speed, precision, and care. Our trained agents deliver consistent 24/7 inbound support in your customers’ language.
Get a quoteThe role of inbound contact centers
Fast, helpful support reduces churn. When customers get answers quickly, they’re more likely to stay loyal.
Resolving issues on the first interaction limits follow-ups, boosts satisfaction, and cuts operational overhead.
An optimized inbound model reduces cost-to-serve while maintaining service quality, especially during high-volume periods.
We handle high call volumes with speed and precision. Our agents resolve issues quickly, build trust, and deliver consistent customer satisfaction through the voice support channel.
Support your global audience with personalized assistance in over 20 languages. This builds trust and helps your brand feel local in every market.
We resolve technical issues quickly and accurately, reducing disruptions for your customers. Our tech support team ensures every interaction is handled with care and expertise.
Outsourcing helps you improve customer experience while staying cost-efficient and focused on growth. Here’s what it brings:
Cut expenses related to in-house teams, infrastructure, and training, without compromising quality.
Handle fluctuating volumes with ease. Scale up for peak seasons or new markets, and scale down when needed.
Serve international customers with support in over 20 languages from a partner that understands the local context.
Outsource inbound call center services and keep your lines open 24/7, so customers never go unanswered.
Work with trained agents who resolve issues fast, align with your brand, and create positive experiences.
Boost performance with AI-enhanced tools that improve response speed, accuracy, and personalization.
Describe your project and scope of tasks and have our specialists prepare a customized proposal tailored to your needs.
Get in touchWe bring cross-industry experience to deliver clear, effective solutions tailored to your business. Our inbound support is built on transparency, reliability, flexibility, and openness, always driven by an owner’s mindset to maximize value.
Quality assurance (QA)
Customer satisfaction (CSAT)
Cost reduction (compared to in-house support)
First-call resolution (FCR)
Beyond calls: customers can contact you through all existing channels…
Located in Poland, the UK, Bulgaria, Romania, Ukraine, and Moldova, which enables regional expertise with global reach.
We handle every inbound request, from phone to chat to email, with the same level of care and consistent service quality.
We actively track CSAT and NPS to improve every touchpoint. Customer experience is at the core of our inbound support approach.
We can scale inbound teams by up to 50 agents per month without compromising quality or speed.
All operations within inbound call center services are fully compliant with PCI DSS, ISO 27001, ISO 27701, GDPR, and HIPAA requirements.
Our setup ensure your inbound support is launched smoothly and on schedule.
Simply Contact’s virtual contact centers operate around the clock to keep you always available for your customers.
We integrate AI tools like voice bots, IVRs, and live call analysis to enhance agent performance and improve customer outcomes.
We help you reduce costs without cutting corners. Our pricing models and process efficiency deliver real value at scale.
Simply Contact benefits you not by cutting corners, but by managing processes efficiently. By streamlining processes, using the right tools, and maximizing agent productivity, we deliver high-quality service so you can focus on core operations.
Get in touchWe build scalable inbound teams that understand the pace and complexity of SaaS environments. Expect quick onboarding, product-savvy agents, and consistently high CSAT.
We manage sensitive, high-stakes customer interactions across secure inbound channels, combining speed, clarity, and compliance.
Our teams handle high call volumes with urgency and care. We support travelers with real-time updates, rebookings, and issue resolution.
Inbound contact center services tailored to law firms and legal service providers focused on intake, qualification, and professional communication that converts.
We offer HIPAA-compliant inbound call center solutions, trusted by healthcare providers for appointment scheduling, patient queries, and critical support.
We support operational continuity with timely, informed responses to delivery inquiries. Our teams help reduce delays and increase transparency for end users.
We help manage post-purchase support, product questions, and return handling. This frees up your internal resources and improves CX across all customer touchpoints.
From subscriber support to technical issues, we offer responsive inbound call center services that keep audiences engaged and reduce churn.
We handle product inquiries, inbound sales, delivery questions, and returns, helping Amazon sellers maintain high ratings and seamless customer interactions.
Outline working processes and quality requirements to raise efficiency and enhance performance.
Conduct quality checks and analyze the results with supervisors, coaches, and PMs.
Regularly arrange feedback sessions to help agents determine areas for improvement.
Organize training sessions according to the revealed skill or knowledge gaps.
Establish a communication style according to the customer's brand identity.
Simply Contact is a PCI DSS-certified inbound call center services provider. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates the commitment of inbound call center companies to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
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