Seamless AI Customer Service
Automation and AI help our support teams take care of repetitive, time-consuming tasks quickly, freeing agents to deliver human and empathetic support. The result is easier communication for your customers and smarter cost savings for you.
Talk to an expertImpact of artificial intelligence on customer service
Great customer service builds loyalty and drives sales, but traditional support doesn’t always meet today’s expectations. Our AI customer service turns routine interactions into personalized experiences, making customers feel valued and improving satisfaction.
Seamless AI customer service solutions
We don’t believe in one-size-fits-all AI. Instead, we provide customer support services where AI is added in a way that matches your goals.
AI chatbot
We use AI chatbot to resolve routine inquiries instantly, reducing agent load and speeding up support. The chatbot, working via web or messenger, draws answers from a connected knowledge base and offers live agent handoff, Jira ticket creation, and fast response times.
Voice bot
The voice bot handles up to 70% of calls without human involvement. It supports multiple languages with real-time translation and escalates complex cases to live agents. This helps extend coverage, reduce wait times, and maintain quality at scale.
QA platform
We enhance quality assurance with AI that reviews over 10x more interactions per hour than manual checks. AI flags trends, predicts satisfaction scores, and delivers real-time feedback. The result is improved agent performance and consistency across the board.
AI knowledge base assistant
Our agents use AI to find fast, accurate answers pulled directly from your internal tools like Google Drive, SharePoint, or Notion. The assistant suggests follow-ups, cites sources, and adapts responses to the tone of voice, which boosts speed and response quality.
AI response automation & translation
Automation helps us handle repetitive tickets across email, chat, and social channels, reducing resolution time, boosting CSAT, and cutting costs. Built-in translation enables seamless multilingual support without adding headcount.
AI simulation for agent training
We accelerate agent onboarding with AI-powered role-play simulations. Realistic, multilingual conversations prepare agents for real scenarios. That means faster ramp-up, better readiness, and consistent quality.
AI-enabled telephony
Our voice support comes with built-in AI features like real-time transcription, call summaries, smart routing, and sentiment detection. These features help us resolve issues faster and surface insights that improve performance.
Featured success stories
AI-Powered Translation for E-commerce Platform
Objectives
Enable the English-speaking customer support team to provide fast, high-quality service in German, Spanish, Dutch, and Norwegian by integrating AI-powered translation into the client’s live chat.
The goal was never to replace our support agents, but to extend their reach. We combined the existing human expertise with AI translation, thus creating a human+AI support model that delivers fast and localized service with the same level of empathy.
AI Call Simulation in Agent Training
Objectives
To integrate AI call simulation into training programs to prepare agents for real customer interactions more quickly and effectively. We aim to reduce onboarding time, improve multilingual readiness, and ensure every agent enters live operations confident, capable, and aligned with client expectations.
AI call simulation allows our agents to experience real customer interactions from day one. They practice, make mistakes, and improve—all in a risk-free environment. As a result, we achieve faster onboarding and confident agents ready to deliver great service.
AI Knowledge Management in Customer Support
Objectives
To enhance customer support efficiency and quality by implementing an AI knowledge management system that provides agents with instant access to accurate information, reduces dependency on supervisors, and improves both training and live support outcomes.
Integrating AI knowledge management transformed how our agents work. Now they access the right information instantly, which enables them to resolve cases faster and deliver an even more confident experience to customers.
Discover how to implement AI customer service in your company—leave your request and have our team prepare a customized proposal.
Get in touchImplement artificial intelligence for customer service in case...
You face a high volume of requests but can't expand your team
You require non-stop support without the expense of full staffing
You're entering new markets, unsure of expected request volumes
You encounter basic queries best handled by robots
You aim to serve globally without a multilingual support team
You wish to lighten your team's load from repetitive tasks
You are aiming to diversify your service
You want to add customer support for rare languages
Your number of queries in rare languages is low/variable
Our AI customer support implementation process
Implementing AI in customer support means leveraging cutting-edge technology to elevate service standards and operational efficiency. Here’s a quick look at the strategic steps we undertake to boost your customer support with AI.
- Start
- 6-8 weeks
Benefits you get from AI customer care
Enhanced value proposition
Transform your customer interactions into opportunities that enhance both client satisfaction and your brand's prestige.
Empowering your team
Provide your agents with advanced tools and resources to elevate their service delivery and job satisfaction.
Operational assistance
Support and streamline your customer service processes to ensure seamless, efficient daily operations.
Service strategy transformation
Shift your customer service from traditional cost containment to an innovative, results-driven engine propelling business growth.
Continuous improvement cycle
Regularly assess and refine your AI workflows to align with evolving business goals and market demands.
Secure, award-winning services
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (PIMS)
Simply Contact is certified under ISO 27701 (PIMS), the international standard for privacy information management. Achieving this certification demonstrates our commitment to privacy and data protection, with requirements mirroring those of GDPR compliance.
HIPAA
HIPAA is a U.S. law that sets strict standards for protecting personal health information (PHI). Simply Contact achieved HIPAA compliance, ensuring the protection of sensitive data and adherence to privacy and security standards in industries such as healthcare, insurance, and health tech.
