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Customer Support Outsourcing Services

We provide outsourcing customer service to help our clients achieve positive and consistent customer experience.

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Ranked among Top Customer Support companies.

We meet the highest
security standards
by PCI DSS, ISO 27001,
ISO 27701 (GDPR).

Simply Contact
Services
Customer support outsourcing

Specialized Customer Support Services for Every Need

Omnichannel customer support

We cover all possible communication channels with your customers and establish an efficient workflow required for a superior customer experience.

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AI-powered customer support

Our AI-powered customer support outsourcing services offer swift, precise assistance by automating routine queries and optimizing live responses.

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Multilingual customer support

Outsource customer care with support in over 18 languages, guaranteeing smooth communication and satisfaction for your global audience

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Our mission is to simplify complex business challenges by delivering effective, customer-focused solutions that ensure consistent, positive experiences.

Guided by our core values — caring for our people, fostering transparency, driving continuous improvement, and taking ownership — we empower teams and build lasting partnerships to help businesses thrive.

Simply Contact

Benefits Of Outsourcing Customer Service

Choosing to outsource your customer support offers several key advantages that can enhance both your service quality and operational efficiency. Here’s what you gain:

Cost savings

Reduce your operational costs significantly by eliminating the need for in-house training, infrastructure, and staffing

Flexibility

Easily scale your customer support team up or down based on your current business needs, ensuring flexibility and adaptability

Global reach

Expand your services globally with a customer support agency that offers multilingual support, ensuring accessibility for diverse audiences.

24/7 availability

Ensure your customers receive assistance anytime with 24/7 customer support outsourcing services

Expert support

Access expert customer support specialists to manage queries efficiently, enabling you to focus on core business operations

Advanced technology

Utilize AI-powered solutions and the latest technologies to redefine seamless, innovative, and efficient customer support

Redefining Customer Support: Services Built Around Your Success

Our team is expert at providing efficient and secure outsourced customer support services for various business needs. We streamline and improve customer care for both startups and industry leaders.

>90%

Quality Assurance (QA)

80%+

Customer Satisfaction (CSAT)

up to 70%

cost reduction

>80%

First Call Resolution

Omnichannel and Multilingual Support For Your Success

Your customers can contact you through all existing channels...

Сalls
Live chat
Social media
E-mail
Messengers
Bots

Simply

You choose.

...in more than 18 languages

Hello! How can I help you?

Witam! W czym mogę pomóc?

Доброго дня! Чим я можу допомогти?

Hallo! Wie kann ich Ihnen helfen?

¡Hola! ¿En qué puedo servirle?

Bonjour! Est-ce que je peux vous aider?

Salve! Come posso aiutarla?

We Are Trusted By

Why Industry Leaders Outsource Customer Service to Simply Contact

Expertise across diverse industries: Aviation & Travel, Retail, Fintech, Delivery, IT, Government, Gaming

Global presence in six countries: the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova

11+ years of expertise ensuring seamless handling of all customer support needs

A partnership approach offering insights beyond standard customer interactions

Effectively handling peak and off-pick seasons with our flexible 24/7 outsourcing support services

Intelligent AI integration and automation, enhancing both efficiency and empathy in customer support

Future-focused solutions developed by our in-house R&D experts

Data security compliance with PCI DSS, ISO 27001 and ISO 27701 (GDRP)

Multilingual outsourced customer service in 18+ languages

Have any questions? Fill out the form and we'll contact you shortly.

Describe your project and the scope of tasks, and let our manager prepare a customized proposal tailored to your specific needs.

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Your Partner in End-to-End CX Excellence

We ensure a complete workflow cycle for you. We've got everything handled from the start of your project to its ongoing operations, no matter what challenges arise.

Quality Assurance

Recruitment

Inhouse training center

Regular reporting and analytics

Uninterrupted operations

IT setup and maintenance

See the Impact: Our Customer Support Cases

Secure, Award-Winning Outsourced Customer Support

PCI DSS

Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.

ISO 27001

Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.

ISO 27701 (GDPR)

Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Travel Tech Company

Since partnering with Simply Contact, we have experienced an improvement in our customer support response times, a decent increase in customer satisfaction scores, and a considerable reduction in customer support expenses.
They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues.
There is always room for improvement, but we are more than satisfied with the current level of service and support provided by Simply Contact.

Stacey Warder

Head of Support, Ditto Music

Get in Touch With Us Today

FAQ

What is customer care outsourcing?

Outsourced customer support involves hiring a third-party service provider to manage customer support operations on behalf of a company. This approach allows businesses to offer professional customer service without needing a dedicated in-house team, potentially reducing costs and improving service quality through specialized expertise.

Why do companies outsource customer service?

Companies use outsourced customer service for several reasons:

1. Cost reduction. Outsourcing can be more cost-effective than maintaining an in-house team, especially for labor and infrastructure.
2. Focus on core business. Companies can concentrate on their primary business activities while experts handle customer service.
3. Scalability. Outsourcing provides flexibility to scale customer service operations up or down based on demand.
4. Access to expertise. Outsourced teams often have specialized skills and experience in customer service management.
5. Global coverage. It enables companies to offer customer support in multiple languages and across different time zones.

How to choose a customer support outsourcing company?

When choosing among customer service companies, start by clearly identifying your support needs, including the type of support, operational hours, and language requirements.

Research companies with a solid track record in your industry and assess their communication skills to ensure they can represent your brand effectively. Check their technology, infrastructure, training programs, and quality assurance processes.

It's also important to review pricing, request references, consider a trial period to assess service quality and ensure the company can scale with your business. Selecting a partner that aligns with your expectations is crucial for maintaining high customer satisfaction and loyalty.

What are the best customer support outsourcing services?

Among the top outsourced customer support services are:

1. Multichannel customer support outsourcing: This service includes handling customer inquiries across various channels, ensuring a seamless and efficient customer service experience.

2. Technical support outsourcing: Specialized technical support services cater to businesses needing to offer their customers expert assistance with technical products or services. This includes troubleshooting, problem resolution, and guidance on using products or services effectively.

3. Business process outsourcing (BPO): This service goes beyond traditional customer support, encompassing a range of back-office tasks and processes to improve operational efficiency and reduce costs.

These services are crucial for businesses looking to provide exceptional customer service while managing costs and focusing on their core competencies. Simply Contact offers these top-tier customer support outsourcing services, tailored to meet the specific needs of businesses aiming for high-quality customer support and operational excellence.

How much does it cost to outsource customer support?

The cost of outsourcing customer support depends on several factors, including:

the volume of customer requests your company receives daily;
the number of support channels (e.g., email, phone, chat);
languages support is offered in;
whether the service is 24/7 or during specific business hours.

Based on these criteria, we can calculate the cost and determine the necessary number of shared or dedicated agents for your team. To get a tailored quote for your project, please contact us for more details.