Customer Support Outsourcing Services
We help companies establish efficient contact centers to achieve positive and consistent customer experience
Get a quoteWe Provide
Omnichannel customer support
We cover all the possible channels of communication with your customers and establish an efficient workflow required for superior customer experience.
Customer retention
Make sure your customers stay loyal to your brand and satisfied with your level of service. We are experts in handling even the most difficult helplines.
Technical support
We expand your in-house team to help your end customers resolve any technical issues they have with your product or service.
Customer support builds brands
Our team is expert at delivering efficient and secure outsourced customer support services for a variety of business needs. We simplify and enhance customer care for startups and industry leaders.
Quality Assurance (QA)
Customer Satisfaction (CSAT)
cost reduction
First Call Resolution
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels...
- Сalls
- Live chat
- Social media
- Messengers
- Bots
...in more than 18 languages
We got you fully covered
Quality Assurance
Recruitment
Inhouse training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
We are trusted by
Our client success stories
Transportation Startup
Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.
METRO
Task
Ensure a smooth transition from in-house to outsourced contact сenter to improve quality and customer experience and make sure data is transferred quickly and reliably.
METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently, the Simply Contact support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows accumulating customers’ queries through multiple channels and ensures the security of clients’ data. Simply Contact proved themselves as a reliable partner, and we appreciate their input in customer experience development.
Wizz Air
Task
Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.
We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Yves Rocher
Task
Handle outbound and inbound calls and order processing tasks, provide a high level of service to clients and ensure a monthly sales increase of 10% or higher.
We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact has been a professional and reliable vendor. They implement specific analytics and quality management practices that ensure the highest quality of customer service. Simply Contact’s innovative and effective motivation schemes for their agents helped us achieve our sales goals. Yves Rocher recommends Simply Contact as a qualified partner in inbound and outbound customer support.
Describe your project and scope of tasks and have our manager prepare a customized proposal tailored to your specific needs.
Get in touchWhy choose us?
The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery
Customer experience in North American and global markets
Multilingual BPO up to 18 languages
Customer experience-oriented (CSAT, NPS track and improvement)
Fast and easy launch with experienced staff
Continuous uninterrupted 24/7 operations
Data security compliance with PCI DSS, ISO 27001 and ISO 27701 (GDRP)
Scalability – ramp speed up to 50 agents per month
Excellent cost-effective solutions targeted to business needs
Our Awards & Certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
How do we ensure a high quality of service?
Describe quality processes to enhance and improve efficiency and performance
Analyze the results of quality checks for supervisors, coaches, and PMs
We provide high-quality customer support and lead conversion for legal practices and enterprise companies in the industry.
Hold regular feedback sessions to identify areas in which agents may need improvement
Based on the analytics, we make requests for training sessions
Define a style of communication that aligns with the customer's brand
Get fast answers to any remaining questions
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