We use cookies to make sure you get the best experience.

Customer Service Outsourcing

Name: Customer support outsourcing
Brand: Simply Contact
Rating: 4.9 (26 reviews)

Professional customer support outsourcing with 24/7 multilingual coverage, AI solutions, and scalable support teams. Free consultation available.

Achieve up to 70% cost reduction and over 80% CSAT with Simply Contact’s expert teams

Simply Contact
Services
Customer support outsourcing

Customer support services we offer

Omnichannel customer support

We integrate your support channels into a single platform to eliminate disjointed customer experiences and inconsistent service levels across email, chat, and social media.

Learn more

AI-powered customer support

We deploy chatbots and automation to handle your repetitive Tier-1 queries, reducing agent workload by 30-50% and cutting average handle time for remaining complex tickets.

Learn more

Multilingual customer support

We staff your support lines with native-speaking agents in over 30 languages to prevent miscommunication and ensure culturally appropriate resolutions for your global customer base.

Learn more

Startup customer support

We provide month-to-month scalable teams that eliminate your fixed HR overhead and 60-day hiring cycles, letting you launch professional support within weeks instead of months.

Learn more

Call center services

We maintain your SLAs during peak periods with our on-demand voice agent pool, preventing abandonment rates from spiking during seasonal or unexpected call volume surges.

Learn more

Why choose Simply Contact

Industry expertise

Expertise in Aviation & Travel, E-commerce & Retail, FinTech, Mobility & Delivery, IT, Gaming, and Government

Worldwide reach

Global presence across the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova

Proven experience

12+ years providing customized customer support outsourcing solutions

Partnership mindset

We're acting as an extension of your team, committed to your goals as if they were our own

Operational flexibility

Effectively handling peak and off-peak seasons with flexible 24/7 outsourcing services

AI-enhanced support

Integrating AI in every layer of support for smarter, faster, and more cost-effective service

Security & compliance

Simply Contact is PCI DSS, ISO 27001, ISO 27701 (PIMS) certified and compliant with GDPR and HIPAA

Innovation focus

Future-ready AI solutions from our in-house R&D experts

Multilingual coverage

Customer service outsourcing in 30+ languages

We are trusted by

Transform your customer experience with specialized support teams

Experience customer support outsourcing that truly reduces operational costs. Simply Contact delivers up to 70% savings while improving customer satisfaction scores by more than 30%.

Get in touch

How Simply Contact enhances customer service with AI

AI chatbot

We automate routine inquiries using an AI chatbot to reduce agent load and speed up initial response times.

Voice bot

The voice bot enables Simply Contact to automate up to 70% of calls, reducing wait times and extending coverage across multiple languages.

AI QA platform

Enables the Simply Contact team to automatically review interactions, identify trends, and predict satisfaction scores.

AI knowledge base assistant

We empower agents with instant, accurate answers directly from your company’s internal knowledge sources.

AI response automation

We handle repetitive tickets automatically with AI and provide seamless translation for multilingual support.

AI simulation training

Simply Contact accelerates agent onboarding through realistic, multilingual AI role-play scenarios.

AI-enabled telephony

We enhance voice support with real-time transcription, sentiment analysis, and smart call routing.

Success stories

Reviews

We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka

Head of Customer Experience, Wizz Air

METRO Cash & Carry Ukraine has been working with Simply Contact since May 2020. Currently Simply Contact’s support team handles up to 12,000 customer requests per month while providing a high level of customer satisfaction. They set up a CRM system that allows to accumulate customers queries through multiple channels and ensures security of clients’ data. Simply Contact proved themselves as a reliable partner and we appreciate their input in customer experience development.

Olga Syomkina

Customer Experience Specialist, METRO

We have cooperated with Simply Contact since 2014. From the beginning, Simply Contact was professional and reliable. They implement specific key performance indicators that ensured the highest quality of customer service. Innovative and effective motivation schemes implemented by Simply Contact for their own agents helped us to achieve ambitious goals. Yves Rocher recommends Simply Contact as a qualified partner in the field of customer service.

Marina Voloshina

Head of Client Marketing, Yves Rocher

Thanks to Simply Contact’s work, they managed to significantly increase the Net Promoter Score and show incredible performance on our customer retention project. They established an effective workflow through excellent partnership and transparent communication. The team’s performance set them up well for a long-term collaboration.

Corissa Leong

SVP People & Culture, Fareportal

From the beginning of our cooperation with Simply Contact, support has definitely improved. Now we witness faster response time, support costs have gone down, and there’s also a significant improvement in customer satisfaction.
The team is easy to communicate with, and they’re usually quick to make changes. Somehow they also tend to catch undesirable trends before they become real issues.
There’s always something that could be better, but now we’re very happy with the support we’re getting.

Stacey Warder

Head of Support, Ditto Music

Get in touch with us today

FAQ

Which customer support challenges does Simply Contact help fix?

Simply Contact removes the burden of building an internal team, so you save the expense and time of recruiting and training. Our team ensures 24/7 support is sustainable by managing late shifts and time-zone coverage. We handle unpredictable demand and provide flexible scaling, so you avoid overstaffing or being short-staffed. Finally, we control rising costs from salaries, training, and inefficiency.

What is Simply Contact's approach to outsourced customer service?

Simply Contact acts as your brand's extension. We begin with assigning matching agents and targeted training, adapting our team's style to your identity and values. We sustain excellence with regular feedback and continuous improvement. This makes Simply Contact a scalable partner that delivers high-quality support that grows with your business globally.

What security and compliance certifications does Simply Contact hold?

Simply Contact holds top-tier international certifications for security and trust. This includes PCI DSS for secure payment handling and ISO 27001 for information security. For data privacy, we are certified with ISO 27701 to comply with regulations like GDPR. We are also HIPAA compliant to safely manage protected health information for healthcare clients.

What is Simply Contact's process for outsourcing customer service?

Simply Contact’s process starts by analyzing your needs for channels, languages, and goals like customer satisfaction. We establish clear agreements and launch a controlled pilot phase and then ensure continuous optimization through live performance dashboards and regular reviews.

How do I choose the right customer service outsourcing provider?

Check their industry expertise and experience with similar businesses. Evaluate agent quality and empathy. Review reporting transparency—you need clear access to performance data. Assess their automation and technology. Ensure they commit to your brand, learn your processes, and adopt your tone. A provider like Simply Contact balances technical capabilities with operational integration, acting as a true team extension.

How much does outsourcing with Simply Contact cost?

Simply Contact’s pricing is not fixed—it’s customized per client. It depends on daily request volume, support channel mix (phone, email, chat), languages, coverage hours, and service complexity. We analyze these to set up an efficient team and provide a clear proposal. To get an accurate quote, contact Simply Contact for a personalized cost analysis.

Other services

Service

AI-powered customer service

Service

Multilingual customer support

Service

Omnichannel customer support

See all services

Learn more from our blog