Grow customer care without bottlenecks
We scale your support to match demand while keeping costs under control. Handle spikes effortlessly, maintain high CSAT, and reduce total cost of ownership.
Get product-trained support teams available 24/7 across all channels. We design tailored support operations for your business, combining AI-driven automation with disciplined processes to maintain service quality, scale efficiently, and keep total support costs under control.
Get your tailored planDelivering business value with performance-driven support
We value your customers’ time. That’s why we focus on lowering AHT by removing everything that slows agents down. Automation, strong knowledge management, and disciplined workflows enable up to 30% AHT reduction for our clients.
Our agents reach full productivity significantly faster than traditional BPO models thanks to industry-aligned training and structured onboarding.
Low agent attrition of only 5% preserves product expertise and customer context, reducing repeat contacts and retraining costs.
Our custom, real-time analytics replace static monthly reports, so you get immediate insight into drivers of CSAT, cost, and operational risk.
Support in numbers
We are proud of delivering real impact, not just coverage. With over 12+ years of experience, this is how we’ve turned customer care outsourcing service into measurable value:
70% cost reduction
We help you reduce operational and staffing costs by optimizing staffing and automating routine workflows.
80%+ customer satisfaction (CSAT)
We improve satisfaction by training agents to deliver solutions, not just replies.
10M+ requests handled annually
We build and operate support for businesses of all sizes and industries.
50 agents added per month
We help keep more customers loyal with faster, reliable support that grows with your business.
We deliver end‑to‑end customer support solutions built to improve satisfaction, drive efficiency, and help you scale with results.
We offer multilingual customer support speaking your customers’ language, delivering 24/7 customer service in over 30 languages across phone, email, live chat, and social media.
Our recruitment and agent training services help you scale teams through talent sourcing, screening, onboarding, and continuous training.
We provide AI-powered customer support to optimize operations with automation that handles routine tickets and state-of-the-art AI solutions for customer service.
You will access customizable, real-time reporting and smart analytics that help you improve your customer experience and simplify decision-making.
We deliver quality assurance and monitoring to enhance reliability through continuous performance tracking, SLA adherence, and optimization to maintain exceptional support standards.
We offer expert call center support that handles inquiries, engages prospects, and resolves issues in real time, all aligned with your brand standards and SLAs.
Our recruitment and agent training services help you scale teams through talent sourcing, screening, onboarding, and continuous training.
Our team delivers 24/7 live chat support with trained agents on web and mobile platforms, resolving questions quickly and professionally while improving conversion and retention.
You will access customizable, real-time reporting and smart analytics that help you improve your customer experience and simplify decision-making.
Our recruitment and agent training services help you scale teams through talent sourcing, screening, onboarding, and continuous training.
Get end-to-end customer service solutions for startup-focused customer care. We are handling feature guidance, issue resolution, and user onboarding, so you can launch professional support within weeks instead of months.
You will access customizable, real-time reporting and smart analytics that help you improve your customer experience and simplify decision-making.
Our technical support teams are trained to resolve complex issues quickly, provide software guidance, and keep customer satisfaction levels high.
We scale your support to match demand while keeping costs under control. Handle spikes effortlessly, maintain high CSAT, and reduce total cost of ownership.
Simply Contact applies AI-powered chatbots and virtual assistants to handle common questions instantly. This reduces wait times and allows agents to focus on complex and high-value interactions over chat and messaging channels.
We use smart AI routing to analyze customer requests and direct them to the most suitable agent or team. As a result, you achieve improved first-contact resolution and response speed, especially during peak demand.
Our agents rely on AI tools that suggest replies, provide information from the knowledge base, and perform sentiment analysis to deliver accurate and empathetic responses that stay aligned with your brand standards.
Advanced AI tools assist us with analyzing customer behavior and interaction history to anticipate issues and resolve problems before they impact customer satisfaction and retention.
We enable clients to turn data into decisions with advanced analytics that show not just numbers but trends and dependencies. This allows you to achieve continuous improvement of workflows, service quality, and the overall customer experience.
AI automation success you can measure
A reliable customer service outsourcing partner makes support stronger. AI makes it unbreakable. Clients trust us to combine human expertise with intelligent automation for unbeatable results. We achieved:
80% → 100%
of calls resolved within 30 seconds
70%
of calls are handled autonomously with voice bot
30% → 0%
abandonment rate thanks to real-time translation
46%
lower language support budget with response automation system
Keep your customers confident and your operations secure. With our support, payment issues, account questions, and verifications are handled quickly and accurately, protecting trust and ensuring compliance.
Maintain smooth operations even during peak periods and disruptions. Our multilingual teams ensure your travelers receive timely assistance, reducing cancellations, complaints, and overall support costs.
Deliver consistent, empathetic service to patients around the clock. Our trained agents handle inquiries and scheduling efficiently, helping you improve satisfaction while staying fully compliant.
Increase customer loyalty and repeat purchases. Fast resolution of order issues, returns, and delivery questions keeps shoppers happy and confident in your brand.
Prevent small problems from becoming business disruptions. With our expert teams, technical issues are resolved quickly, keeping your product reliable and customers satisfied.
Reduce user churn while rolling out new features. Our support ensures smooth onboarding, quick issue resolution, and consistent guidance, letting your users get full value from your product.
Keep players engaged and loyal during launches and peak activity. Rapid, personalized suppt minimizes frustration, increases retention, and strengthens the overall player experience.
Proven expertise in Aviation & Travel, E-commerce & Retail, FinTech, Mobility & Delivery, IT, Gaming, and Government
Global presence across the UK, Poland, Bulgaria, Romania, Ukraine, and Moldova
12+ years providing customized customer support outsourcing solutions to industry leaders
We act as a true partner and extension of your team, committed to your goals as if they were our own
Our operational model is designed to efficiently handle peak and off-peak seasons, maintaining quality and cost-efficiency
We integrate AI in every layer of outsourcing customer care service to always stay ahead of the game achieve up to 30% support cost reduction
Simply Contact is PCI DSS, ISO 27001, ISO 27701 (PIMS) certified and compliant with GDPR and HIPAA to ensure your data is protected from every angle
Our in-house R&D experts are continuously developing and testing state-of-the-art AI tools so our clients get only what works best
Customer service outsourcing in 30+ languages ensures your customers will be heard wherever they are
Combine human empathy with AI-powered tools to resolve tricky cases faster and maintain consistent service quality.
Provide faster and better support for Wizz Air customers in multiple languages to reduce waiting times and improve service quality, while adjusting to seasonal demand changes.
During our joint work since 2020, Simply Contact has proven itself as a reliable and flexible partner that is always ready to support us in solving additional tasks. Simply Contact strives to achieve its goals by constantly looking for creative and innovative ideas and solutions.
To scale multilingual artist support without losing quality or authenticity. We built a music-savvy team to deliver faster responses, higher satisfaction, and deeper user trust.
To support empathetic, accurate communication with vulnerable patients during medical transport bookings and eligibility status checks.
We combine structured support with emotional intelligence to build a system that protects public resources without dehumanizing the people who rely on them. Every agent is empowered to listen, clarify, and reassure, and every call is another opportunity to show that empathy and accountability can coexist.
Customer service outsourcing process
We begin by focusing on understanding your products, services, customer base, and business goals, identifying common customer inquiries, preferred communication channels, and performance expectations. This step sets a clear foundation for the support model.
Our team shapes a customized strategy and workflow design, defining response protocols, escalation procedures, service level agreements (SLAs), and integration with your existing tools (CRM, helpdesk, chat platforms, etc.) to ensure consistency and control.
We recruit and train agents dedicated to your brand, covering product knowledge, brand voice, communication standards, and compliance requirements, creating a seamless extension of your in-house team.
During implementation and integration, we enable smooth ticket handling, reporting, and access to real-time analytics, while managing inquiries and continuously optimizing workflows for efficiency.
We maintain performance through monitoring, optimization, and reporting, driving continuous process improvement and ensuring support quality evolves with your business needs.
Simply Contact is certified under PCI DSS, which is proof that we follow the standard rules for securely processing credit and debit card payments. It helps protect customer payment data during every transaction.
This certification confirms that Simply Contact has proper measures in place for managing and protecting sensitive information. It indicates our treatment of data security in our daily work as a priority.
We’re certified in ISO 27701, which has a primary focus on privacy. It enables us to handle personal data in a way that fully mirrors GDPR requirements and keeps information protected.
Simply Contact is a HIPAA-compliant. HIPAA is the U.S. law that sets rules for handling personal health information. This is essential for clients in healthcare, insurance, and health tech.
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