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Social Media Customer Support

Customer service in social media made simpler than ever with our targeted omnichannel contact centers.

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Simply Contact
Award-winning customer support company.

We follow the highest security standards according to ISO 27001.

We Provide

Customer Support in Messengers

Messengers are the most popular communication channels nowadays. They bring millions of customers to your brand. We help attract new clients and retain regular ones with customer support in messengers. We do what they expect the most: answering their questions to solve problems they face.

Facebook Customer Support

Facebook covers billions of people worldwide. Hardly any other social network makes the way to reach your brand shorter. We help utilize outstanding Facebook capabilities for customer engagement. Run your business and let professionals promote your brand through Facebook.

Twitter Customer Support

Unlike other social networks, Twitter is not for fun. A single tweet from a respectful user can move entire industries back and forth. Users always take everything published on Twitter seriously. Specific communication expertise is needed to use Twitter for efficient customer support. We provide you with such expertise to satisfy your audience.

Take the Benefits of Social Media Support

Social media is essential for your brand awareness. Moreover, your social media activity is the best (if not the only) indicator of your business’s sustainable growth and success. But benefiting from social media requires hard work, experience, and special skills. Don’t waste your time with tries and errors. Just entrust your social media customer support to reputable professionals. Dozens of companies worldwide trust us because we provide the following:

>90%

Quality Assurance (QA)

9

Years of experience

500+

Agents on board

80%+

Customer satisfaction (CSAT)

Offering omnichannel and multilingual customer support

Your customers can contact you through all existing channels...

  • Сalls
  • Live chat
  • Social media
  • E-mail
  • Messengers
  • Bots
Simply
You choose.
...in more than 18 languages
Hello! How can I help you?
Hello! How can I help you?
Witam! W czym mogę pomóc?
Witam! W czym mogę pomóc?
Доброго дня! Чим я можу допомогти?
Доброго дня! Чим я можу допомогти?
Hallo! Wie kann ich Ihnen helfen?
Hallo! Wie kann ich Ihnen helfen?
¡Hola! ¿En qué puedo servirle?
¡Hola! ¿En qué puedo servirle?
Bonjour! Est-ce que je peux vous aider?
Bonjour! Est-ce que je peux vous aider?
Salve! Come posso aiutarla?
Salve! Come posso aiutarla?

Our Industry Expertise

SaaS
SaaS

Continuous usability makes Software-as-a-Service solutions very sensitive. We help SaaS vendors keep their systems user-friendly all along with our professional customer service through social media.

Fintech, Blockchain & Cryptocurrency
Fintech, Blockchain & Cryptocurrency

Crypto projects remain immature and require explanations for users. We help them stay well-informed via social media customer care.

Aviation & Travel
Aviation & Travel

Traveling by any means of transport is very dynamic today. Ever-changing travel-related datasets can perplex passengers. Our prompt consultancy prevents them from going astray.

Amazon stores
Amazon stores

The assortment offered by Amazon is so abundant that buyers often face difficulties when choosing. Our social media customer support helps Amazon stores’ visitors feel confident amid the variety of goods.

Legal
Legal

Modern jurisprudence is complicated enough to make you feel incompetent unless you are a lawyer. Most people stay far from legal nuances. We support both plaintiffs and defendants with legal consultations through social media customer services.

Healthcare
Healthcare

Doctors need assistance in communication with patients the same as patients do with doctors. We use social media for customer service to assist healthcare organizations in staying efficient as well as patients in getting medical aid with ease.

Logistics & Delivery
Logistics & Delivery

Flows of goods cover the entire planet. They generate petabytes of data along the way. Our social media customer support facilitates handling such information for delivery organizations and their clients.

Ecommerce
Ecommerce

Online stores reflect the unstoppable trend that can hardly scale back. Ecommerce is getting more sophisticated as it progresses. Sellers and buyers seek mutual understanding. We provide it via effective social media customer care.

Media & Entertainment
Media & Entertainment

Competition is getting fierce in all industries. Media & Entertainment are no exception. They are involved in the never-ending battle for customers. We help them win with our effective social media support.

We Got You Fully Covered

Quality Assurance

Regular reporting and analytics

Recruitment

Uninterrupted operations

Inhouse training center

IT setup and maintenance

We are trusted by

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Our client success stories

Wizz Air

Task

Provide faster and better support for WizzAir customers in multiple languages, in order to reduce waiting time and enhance the quality of service.

Results
6000 calls handled per day
98 agents on the line
24/7 operations
7 service languages
Read the full story
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We have chosen Simply Contact for their expertise and experience in the travel & airlines industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.

Ewa Danecka
Head of Customer Experience

Transportation Startup

2 service channels
2400 requests resolved per day
24/7 operations
3 service languages
Read the full story

Our team provides full 24/7 support for the company’s drivers and customers. Our main goals on the project were to launch quickly, establish an efficient training process, and ensure great performance monitoring & analytics. We also aim to adapt and stay flexible as our customer’s business goals and requirements change.

Oleg
Project Manager at Simply Contact
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Have any questions?

Contact us to receive expert consultation, receive a project benefits, or see how your customer support can be taken to the next level while reducing costs.

Get in touch

Why choose us?

Hands-on experience in social media customer care for any industry: Healthcare, SaaS, Fintech, Logistics

Client-centric style of service providing<br />
Client-centric style of service providing
ISO 27001 Data security certification<br />
ISO 27001 Data security certification
Fast launch with little to no staff onboarding<br />
Fast launch with little to no staff onboarding
Highly scalable teams with dozens of agents
Highly scalable teams with dozens of agents
International operations in multiple languages
International operations in multiple languages
Uninterrupted clock-around services
Uninterrupted clock-around services
Business-oriented customized solutions for improved cost efficiency
Business-oriented customized solutions for improved cost efficiency

Outstanding performance

We are proud to be recognized among the Top Global Outsourced Customer Support providers. Clutch includes us in the list of the best Ukrainian Business Service Leaders.

Client
Do you have awards?
Simply
Yes, we have a lot of them and we are most proud of these
✨ Gold Winner 2022 by ECCCSA
✨ Top B2B Companies Global 2022 by Clutch
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Certified data protection

Our PCI DSS and ISO 27001 certifications suggest you feel secure regarding your customers' data. We always keep it safe and thoroughly protected with top-notch technologies of data security.

Client
Do you have certificates?
Simply
Yes, we do have PCI DSS
and ISO 27001
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Continuous improvement of service quality

Careful self-monitoring of our efficiency and performance never stops.

We continuously collect and process feedback from our clients to identify possible bottlenecks in our social media support services

Our project managers, coaches, and supervisors are always provided with the results of quality checks

Regular training sessions for service quality improvements are a norm for all our staff

Adjusting a communication style to the specifics of each particular brand is our common practice.

We provide high-quality social media customer support at scale: small/middle-sized companies and large corporations can rely equally on our professionalism.

FAQ

Why outsource social media customer support?
Customer service in social media requires significant time and effort to be effective. Besides, confident communication skills and hands-on experience won’t hurt either. We believe that everyone should do their job: brands and entrepreneurs should build their businesses, while customer care professionals provide support services. Outsourcing social media customer care allows brands to focus on business development instead of spending valuable time on social media communications.
What is the difference between social media support and traditional support channels?
Unlike email, phone, chat, and other traditional support channels, social media responses appear primarily public. It allows a vast audience to track how you handle customer care issues. In addition, your response should be concise since social networks may have character limits (Twitter). Besides, social media users always expect an immediate reaction being hardly tolerant of delays in customer service through social media.
Social Media – what is the reason for developing this communication channel?
Billions of social media users communicate to share their opinions regarding various events, products, and services. They also expect to find first-hand information about brands from other users and bloggers. Suppose a company or a product ignores social media as a source of customer feedback. In that case, such a short-sighted strategy can entail reputational risks. Negative opinions go viral quickly on social media. Allowing this to happen is hardly a wise approach in the days of total competition. Hence, social media customer support is critical for any brand that cares about a good reputation.
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Get fast answers to any remaining questions

Get in touch
Get in touch