Customer Support Outsourcing Services
We help companies establish efficient contact centers to achieve positive and consistent customer experience
Get a quoteWe Provide
Omnichannel customer support
We cover all possible communication channels with your customers and establish an efficient workflow required for a superior customer experience.
Customer retention
Make sure your customers stay loyal to your brand and satisfied with your service level. We are experts at managing even the most challenging helplines.
Technical support
We extend your in-house team to assist your end customers in resolving any technical issues they encounter with your product or service.
Benefits of Outsourcing Customer Support
Choosing to outsource your customer support offers several key advantages that can enhance both your service quality and operational efficiency. Here’s what you gain:
Cost savings
Reduce your operational costs significantly by eliminating the need for in-house training, infrastructure, and staffing
Flexibility
Easily scale your customer support team up or down based on your current business needs, ensuring flexibility and adaptability
Global reach
Make your services accessible worldwide by offering support in multiple languages
24/7 availability
Provide your customers with 24/7 support, ensuring they receive assistance whenever needed
Expert support
Access a team of experienced customer support specialists ready to efficiently handle queries, allowing you to concentrate on your main business activities
Advanced technology
Utilize the latest customer support technologies and innovative practices for a seamless and modern customer experience
Customer support builds brands
Our team is expert at providing efficient and secure outsourced customer support services for various business needs. We streamline and improve customer care for both startups and industry leaders.
Quality Assurance (QA)
Customer Satisfaction (CSAT)
cost reduction
First Call Resolution
Offering omnichannel and multilingual customer support
Your customers can contact you through all existing channels...
- Сalls
- Live chat
- Social media
- Messengers
- Bots
...in more than 18 languages
We got you fully covered
We ensure a complete workflow cycle for you. We've got everything handled from the start of your project to its ongoing operations, no matter what challenges arise.
Quality Assurance
Recruitment
Inhouse training center
Regular reporting and analytics
Uninterrupted operations
IT setup and maintenance
We are trusted by
Describe your project and the scope of tasks, and let our manager prepare a customized proposal tailored to your specific needs.
Get in touchWe ensure measurable results
Why choose us?
The ultimate experience in a variety of industries: Avia&Travel, Retail, Fintech, Delivery, Government
Customer experience in worldwide markets
Multilingual BPO up to 18 languages
Customer experience-oriented (CSAT, NPS track and improvement)
Quick and simple project launch with skilled staff
Continuous uninterrupted 24/7 operations
Data security compliance with PCI DSS, ISO 27001 and ISO 27701 (GDRP)
Scalability – ramp speed up to 50 agents per month
Excellent cost-effective solutions targeted to business needs
Our Awards & Certifications
PCI DSS
Simply Contact is PCI DSS certified. This certification underscores our commitment to maintaining the highest level of security for all credit, debit, and cash card transactions. It is a testament to our dedication to protecting our clients' data and ensuring their personal information is always secure.
ISO 27001
Simply Contact holds the ISO 27001 certification, an internationally recognized standard for managing information security. This certification ensures that we have robust processes in place to safeguard sensitive information, providing our clients with peace of mind.
ISO 27701 (GDPR)
Simply Contact is certified under ISO 27701 (GDPR), the international standard for privacy information management. This certification is a testament to our dedication to privacy and data protection, ensuring our clients' information is handled with the utmost care and security.
How do we ensure a high quality of service?
We constantly improve our quality processes to boost efficiency and performance, ensuring our services meet the highest standards
We thoroughly analyze quality check results for supervisors, coaches, and project managers
Our team delivers superior customer support and effective lead conversion, specifically tailored for legal practices and enterprise companies
We hold regular feedback sessions to pinpoint areas where agents can improve, fostering a culture of continuous development
Our training sessions are organized based on analytical data to address specific needs
We customize our communication style to match each client's brand
Reviews
FAQ
1. Cost reduction: Outsourcing can be more cost-effective than maintaining an in-house team, especially for labor and infrastructure.
2. Focus on core business: Companies can concentrate on their primary business activities while experts handle customer service.
3. Scalability: Outsourcing provides flexibility to scale customer service operations up or down based on demand.
4. Access to expertise: Outsourced teams often have specialized skills and experience in customer service management.
5. Global coverage: It enables companies to offer customer support in multiple languages and across different time zones.
Research companies with a solid track record in your industry and assess their communication skills to ensure they can represent your brand effectively. Check their technology, infrastructure, training programs, and quality assurance processes.
It's also important to review pricing, request references, consider a trial period to assess service quality and ensure the company can scale with your business. Selecting a partner that aligns with your expectations is crucial for maintaining high customer satisfaction and loyalty.
1. Multichannel Customer Support Outsourcing: This service includes handling customer inquiries across various channels, ensuring a seamless and efficient customer service experience.
2. Technical Support Outsourcing: Specialized technical support services cater to businesses needing to offer their customers expert assistance with technical products or services. This includes troubleshooting, problem resolution, and guidance on using products or services effectively.
3. Business Process Outsourcing (BPO): This service goes beyond traditional customer support, encompassing a range of back-office tasks and processes to improve operational efficiency and reduce costs.
These services are crucial for businesses looking to provide exceptional customer service while managing costs and focusing on their core competencies. Simply Contact offers these top-tier outsourcing services, tailored to meet the specific needs of businesses aiming for high-quality customer support and operational excellence.
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